The Quarters East Lansing Cottages, east-lansing-mi

⭐⭐⭐⭐⭐ Kyia in the leasing office has been absolutely amazing! From the very beginning, she has been friendly, professional, and incredibly helpful. She took the time to answer all of my questions, made the entire process smooth and stress-free, and always made me feel like a valued resident rather than just another number. Her positive attitude and willingness to go the extra mile truly set her apart. If every apartment office had someone like Kyia, renting would be a much better experience. Thank you for all of your hard work and outstanding customer service—I truly appreciate everything you've done!

I do not recommend living at this property. I lived here for two years, and went through multiple property management changes, flooding, no hot water, and billing mistakes, as well as minimal understanding from the staff. In the summer of 2024, my building did not have hot water for a month, which is unsanitary and considered a maintenance emergency that should be resolved in 24 hours (it was not). During that same summer, the parking lot flooded to the point that the water was over the top of some cars, totaling most of them that were in the parking lot. The management did not do ANYTHING to truly compensate for the damage that was done, instead taking the cowardly route of pointing to predatory language in our leasing agreements. After that, we dealt with numerous floods, one of which got so close to our patio doors that we put everything above the floor and stayed elsewhere for the night. Any time it rained just a little, we would anxiously move our cars to the higher parking lot, hoping that there would be spots available (sometimes there weren't!). How is this acceptable for a property I pay thousands of dollars to live at? In addition, the property made mistakes with utility charges and charged us significantly more after the fact even though it was their error, acting like cutting down the charge by a small amount was some favor to us. They also do not offer prorated rent, pointing to, again, predatory language in the leasing agreement that the rent is not really rent, but rather "installments"--whatever that means. Upon discussing these issues with management, they have generally been unhelpful and confusing. As the residents are mostly college students, this and the financial burdens caused by this property are especially disappointing. In terms of positives, the new management has taken steps to make the parking lot supposedly less prone to flooding, as well as redoing the parking lot. The apartment itself was cozy with an updated kitchen, the buildings are near trails/nice outdoor spaces, and the staff held frequent resident events and giveaways. However, even with these positives, I don't know if it is worth the risk to live here--that is up to you.

This place is such a scam. They did not provide me inventory checklist when moving in, neither mention it anytime during my lease, then charged me $400 move out fee for carpet and wall, even though it was perfectly good when I moved out. Don't choose this place unless you want to get scammed

Never in my 18 years have a seen a young lady so good at her job! She was not only pleasant and helpful but just made my day with her attitude! GIVE THIS LADY MO MONEYYYY. Go Elizabeth!!!

On the worst day of my life, this young lady changed everything. A simple smile from Elizabeth Busick helped shift my mood from a depressed melancholy to an ecstatic joy. Thank you Elizabeth!! This lady needs a raise!