The Landings at Chandler Crossings, east-lansing-mi

I recently toured The Club at Chandler Crossings for an Emerald 2-bed, 2-bath floor plan. Paige was absolutely awesome during my tour she was so kind, helpful, and welcoming and assured me a 2-bedroom unit was available. As a returning student working toward my criminal justice degree, I was excited and ready to pay for both bedrooms so my daughter and I could have the entire apartment. I paid my application fee the very next day, but when I called to confirm my submission, I was told no 2-bedrooms were actually available. The lady on the phone was very sweet and helpful, quickly offering to send my information over to their sister property, The Landings, so I could secure a spot there. Unfortunately, that is where the positive experience ended. I called The Landings to speak with Rodger, but he was too busy to take my call. It has now been almost three days without a single call back or update. While Paige and the team member on the phone were wonderful, the overall experience has been deeply frustrating. Being left in the dark after paying an application fee, and dealing with conflicting information on unit availability is completely unfair. Communication across management needs serious improvement.

This place will tow your vehicle without checking that your registration is up to date, and will not check anything further than the sticker. If you try to talk to anybody about the issue in terms of staff they will tell you they can’t help and direct you away to other people. If you’re curious my tow was 400$, plus the cost of updating the registration days before. If you’re considering living here be ready for a fixer upper of an apartment including a broken washer, dryer, and dishwasher. Oh, and if you try to submit a maintenance request be prepared to wait 2 weeks unless you have a lawyer you’re willing to cc in your email. With that said bring your cleaning supplies on move in day and be prepared to spend hours scrubbing every nook and cranny of dust, dirt, and lint. Move into these apartment complexes at your own risk, here is some proof of the things that I have mentioned.

The landlord failed to pay the power bill, and our power was shut off for a day as a result. A design flaw in the building caused a backup of carbon monoxide into our apartment; we could have died. Do not live here.

The new property manager is doing a very good job with handling maintenance and leasing simultaneously. The grounds look the best they have in years. They even recently got a brand new high speed internet company partnered with them, and now the WiFi is amazing!

Extremely unprofessional, rude and only listen to you if you act like a karen. Horrible experience with these guys- took 8 months to fix a dishwasher and then tried to kick me out of my apartment at 9 AM on a Saturday to replace my floor without any notice, and refused to take no for an answer. I would rate it 0/10 if i could and i would take my business elsewhere. They are currently holding my packages hostage because they are severely understaffed and despite charging 25$ extra from all residents for “move in assistance” regardless if we are moving in or not, they dont have the staff needed to hand over packages.