Campus Hill Apartments Okemos, east-lansing-mi

I’m beyond disappointed. The leasing agent we met in 2022 was amazing, and showed us his own apartment (which should have been the first red flag) You could imagine our excitement going from disappointment the second we walked to our FRONT DOOR!!! dirty, disgusting and a broken screen just on the ground. That still has not been replaced since move in Aug 2022. You guys delete maintenance requests I’ve submitted or put them as completed when they are not. My bathtub is so hard to clean because the drainage is garbage and the guy who said he would be back last week, wasn’t to my knowledge. Imagine being a good tenant who will actually take care of the place but because you guys DONT and your company DTN is satisfied with unpainted walls, lifting carpet and floors, holes in the walls and doors etc. your standard is “land lord special” and it shows. Constant issues with last minute “we can fix it now” as they show up at my door without a call, email…. with those times they were lucky we were home! Today however I’m PISSED, that your staff entered my home while my husband and I were working today without any knowledge or consent. When I asked to speak to somebody higher up, the leasing agent said the best he could do was apologize. Imagine moving into to a CRAP hole apartment with poorly installed floors, holes, rotting counters, cigarette smoke damage to walls and ceilings and just absolute and utter filth that I’m still trying to actually clean because we were offered cleaners and that NEVER happened a year later. I’m tired of begging and hounding staff for basic stuff to be done right and an “I’m sorry” isn’t going to work anymore. What’s sad is I’ve been contacting other DTN properties to find a bigger place for us when this lease is up and let’s be for real that’s not happening now. You guys have all the excuses in the world but never make it right in a proper time. We lived with those rotting counter tops for like 6 months, can you even imagine paying over $1,000 to live in a place that’s literally falling apart. Do better DTN, and we’re waiting for a supervisor to contact us because this is ridiculous. I better find that my dog and cat are safe inside when I get home from work today, otherwise you guys are going to be having fun with the legal case we Will absolutely go through if we HAVE to. Had you guys contacted us, we would have been prepared by kenneling the animals for THEIR safety. It’s not about why they were there, it’s about the fact that you guys have again FAILED to contact us… like you waited to tell us about our “keys expiring” and just charged us for renters insurance, no “hey you need to update it” because the policy didn’t change… plus all of the other issues and unprofessional communication I had regarding renters insurance. I don’t care why you were there, YOU HAVE TO CONTACT US 24 HOURS PRIOR AT THE MINIMUM and time and time again you guys fail to do that, only thing is, this time somebody was not home to let you in so you entered our apartment anyway and it’s on camera. Ridiculous!!!!! Picture added of one of the “dog” amenities 1/25 Now that they finally stocked it with bags they stopped emptying the trash. Over flowing dog CRAP… highly representative of how this property is maintained. It’s been like this for WEEKS and I have submitted a request for it but still it overflows! EDIT 3/6/24 I see your response. It would not shock me that you guys failed to document the issues time and time again. We don’t care for the excuses and will never rent from DTN nor recommend it to anyone else. It’s all very well documented on our end so that’s not up for debate! We have photos and time stamps and things all done in writing etc. Have a nice day tho, DTN.

International agent Ann is super responsive and supportive. No matter what questions I have, she always replies clearly. It makes everything so much easier.

I’ve had a few issues with the apartment, appliances, etc. Enough to be frustrating, but the maintenance team was my main savior and reason for enjoying living here. Thomas and Mike were both very friendly and helpful at all times of the day. Thomas specifically was very quick to help and find solutions to any and every problem I had the entire year. Putting maintenance requests in through the DTN app would go ignored but the minute I reached out and one of them was aware of the situation they seemed to drop other things to help out immediately.

My boyfriend and I love living here. The apartments are spacious and very reasonably priced for two people in my opinion since everything is included except for electricity. The location is nice and quiet. Office staff are very friendly and maintenance has always resolved any issues quickly and effectively. We recently adopted a kitten and adding her to the lease was very easy.

Honestly, I have really liked living here. Our lease is up in August because me and my roommate both graduate this year. We did have some issues with our refrigerator and had to call maintenance several times to check it out. We got the same response several times that it was too full and not cooling due to this. After trying this we found that overpacking wasn’t the issue and had to call a couple times more. We were able to get in contact with the maintenance supervisor and quickly received a new fridge after that. We also got a refund on some of the produce we lost thanks to him. I gave this a 4 star just because of the amount of times we had to call and loss of produce before we got a new refrigerator. Thomas was a life saver, I wish more of the maintenance crew would act and get back to you as promptly as he did. I do understand he is a manager and had more pull but maintenance can be frustratingly slow on solutions. Other than that this was a good experience here for the past 2 years.