Campus Hill Apartments Okemos, east-lansing-mi

I’ve had nothing but issues since moving in less than a month ago. I have not been able to reach any DTN agent or higher up through email regarding the disgusting state of my apartment at move in, the unit was not cleaned at all despite the company saying a “professional company” is used. I have been put through a run around over the phone for ESA letters, have been fully charged every month for the pets, and have had numerous mystery fees. The WiFi is $90 a month, has a start up fee, and barely works half the time. There is no communication throughout the company. For a company this large they don’t put their profits to better their units. Do not move here! Part 2: it’s been 2 months here and my apartment has flooded twice from two separate areas. My personal belongings have now been damaged from the water. I want out!

Worst leasing department ever. They have given me false information over and over again. They told me 3 different move out dates and then confirmed it was a certain date and after I planned for that date they changed it on me and screwed me over big time. I had to have my fiancée go pick up the keys which they verified was okay 3 different times and then as she went to get the keys they told her she can’t get the keys. So they have ruined my plans that they confirmed time and time again. STAY away from DTN especially this one.

I’m beyond disappointed. The leasing agent we met in 2022 was amazing, and showed us his own apartment (which should have been the first red flag) You could imagine our excitement going from disappointment the second we walked to our FRONT DOOR!!! dirty, disgusting and a broken screen just on the ground. That still has not been replaced since move in Aug 2022. You guys delete maintenance requests I’ve submitted or put them as completed when they are not. My bathtub is so hard to clean because the drainage is garbage and the guy who said he would be back last week, wasn’t to my knowledge. Imagine being a good tenant who will actually take care of the place but because you guys DONT and your company DTN is satisfied with unpainted walls, lifting carpet and floors, holes in the walls and doors etc. your standard is “land lord special” and it shows. Constant issues with last minute “we can fix it now” as they show up at my door without a call, email…. with those times they were lucky we were home! Today however I’m PISSED, that your staff entered my home while my husband and I were working today without any knowledge or consent. When I asked to speak to somebody higher up, the leasing agent said the best he could do was apologize. Imagine moving into to a CRAP hole apartment with poorly installed floors, holes, rotting counters, cigarette smoke damage to walls and ceilings and just absolute and utter filth that I’m still trying to actually clean because we were offered cleaners and that NEVER happened a year later. I’m tired of begging and hounding staff for basic stuff to be done right and an “I’m sorry” isn’t going to work anymore. What’s sad is I’ve been contacting other DTN properties to find a bigger place for us when this lease is up and let’s be for real that’s not happening now. You guys have all the excuses in the world but never make it right in a proper time. We lived with those rotting counter tops for like 6 months, can you even imagine paying over $1,000 to live in a place that’s literally falling apart. Do better DTN, and we’re waiting for a supervisor to contact us because this is ridiculous. I better find that my dog and cat are safe inside when I get home from work today, otherwise you guys are going to be having fun with the legal case we Will absolutely go through if we HAVE to. Had you guys contacted us, we would have been prepared by kenneling the animals for THEIR safety. It’s not about why they were there, it’s about the fact that you guys have again FAILED to contact us… like you waited to tell us about our “keys expiring” and just charged us for renters insurance, no “hey you need to update it” because the policy didn’t change… plus all of the other issues and unprofessional communication I had regarding renters insurance. I don’t care why you were there, YOU HAVE TO CONTACT US 24 HOURS PRIOR AT THE MINIMUM and time and time again you guys fail to do that, only thing is, this time somebody was not home to let you in so you entered our apartment anyway and it’s on camera. Ridiculous!!!!! Picture added of one of the “dog” amenities 1/25 Now that they finally stocked it with bags they stopped emptying the trash. Over flowing dog CRAP… highly representative of how this property is maintained. It’s been like this for WEEKS and I have submitted a request for it but still it overflows! EDIT 3/6/24 I see your response. It would not shock me that you guys failed to document the issues time and time again. We don’t care for the excuses and will never rent from DTN nor recommend it to anyone else. It’s all very well documented on our end so that’s not up for debate! We have photos and time stamps and things all done in writing etc. Have a nice day tho, DTN.

I wish I could give zero! I am a spouse of someone in the military, I sent orders, marriage certificate, all the required documents for a lease termination agreement. I sent emails for confirmation of lease termination, nothing! I kept getting sent a “managers” phone number. Every time I or my husband has called we are sent right to voicemail. It has been since early June, we are almost in August. Please do not rent from DTN or campus hill.

International agent Ann is super responsive and supportive. No matter what questions I have, she always replies clearly. It makes everything so much easier.