Campus Flats Durham, durham-nh

When I moved in, the toilet had not been installed. It was sitting in the bathtub across from an open hole in the floor. Unfortunately, that was only the beginning of a long list of maintenance issues. The countertops and appliances had chips, scratches, and stains. There was a plate with old, dried food behind the 20+ year old stove (it was a model that had been discontinued in 2003). The stovetop was askew, the refrigerator was sticky and smelled like chicken, and the air conditioner blew warm air. When I reported the A/C, I was told it was "just old." Within a couple of months, sewage began backing up through the bathtub drain several times a week. I reported the problem multiple times but was given different explanations, including that the pipes were freezing (even though the issue began in June) and that it could not be repaired. In my experience, the problem was not resolved until after the local fire marshal became involved. For a couple of months, the resident portal displayed an error that prevented me from submitting maintenance requests. During that same time, I also received multiple automated notices claiming my rent was late even though I paid on time each month. There was mold on the bathroom ceiling for months. The initial response was to spray over it with a nearly empty can of paint rather than fully address the issue. After several follow-up emails, the work was finally completed, but the mold returned and was painted over multiple additional times. There was approximately a 3/4-inch gap beneath the built-in A/C unit that allowed bugs to enter the apartment. When I reported a leak under the kitchen sink, maintenance told me there was no leak despite what I observed. The shared laundry room was also frustrating. At almost any given time, at least one of the three washing machines was out of service or smelled rank. Communication from management was inconsistent. I received less than 24 hours' notice before apartment tours on multiple occasions. When I asked about parking, the leasing manager told me I had been added to a waiting list, but later the property manager told me there was no waiting list and said they did not know what the leasing manager was referring to. My lease began on the 12th of the month and ended on the 27th, but my rent was not prorated. I also observed neighbors smoking cigarettes and marijuana inside the building and leaving trash on the lawn without any noticeable enforcement. This was my personal experience living here. I kept photographs documenting many of the conditions described above.

i could go on and on about this place. i bought a parking permit for this upcoming school year in march and paid for it fully. i signed a parking agreement and secured my spot. currently, less than 2 weeks before move in day, i got an email from Brad white, the property manager, saying that he had to give away my spot to people who are renting property from him because he sold too many parking spaces. never in the parking contract did it say that i could loose my spot, or that it could be transferred to a resident if too many spots were given out. my family and i called brad to explain our concern and he immediately starting screaming at us and hung up the phone. he said he would refund us by a mailed check in 3 weeks. however, since i already secured my off campus job for this year and was screwed for parking with less than a 2 week notice, i had to go and buy another parking spot for double the price. because of this, i reached out to brad again and asked him to refund the credit card we initially paid for the parking spot with because we are out so much money. brad still has not answered any of our calls, as they go straight to voicemail and is avoiding all emails as well. campus flats or torrington properties is a scam, do not ever buy from them. don’t expect to hear back from anyone who works there as well

Greediest Landlords and don’t fix the problems you bring to their attention, there was no hot water for a month. And you have to pay over a grand for a parking pass. You cannot have visitors, or drive a different car for a day without being towed which is 150-200 dollars. Completely overpriced apartments.

If I could give this a 0 star I would. I lived in 23 Main St for 2 years. The location and layout of the apartment is great, don’t get me wrong. However, the property manager and everyone that is apart of Torrington/Campus Flats will look to rip you off every chance they get. They’re going to respond to this poor review with a stupid “oh Jack we’re sorry you feel this way.” They don’t care about you. I moved out and left 3 physical keys for them. They still took 100 dollars from my security deposit because I didn’t give them back a plastic disposable swipe card. They mentioned they needed keys back but never specified. However, it makes sense because all they want is your money. For such a friendly cool town like Durham, this company and the people that work for it really suck the life out of it. I guarantee if you live in this apartment, you’ll find a way to hate by the end of your lease

The staff (Jordy, Tracey, and Brad) are great and very helpful. I left the apartment two months ago and needed a document, they immediately prepared and sent it. During my time living there, they were always very helpful and tried their best to solve any problems I had.