RYE SoBo, denver-co

as I lay here at 12AM, the fire alarm going off and waking us up in the middle of the night, I am finally posting my review to warn everyone – DO NOT MOVE HERE. As soon as Greystar took over, everything went horribly downhill. “Luxury” apartments is the biggest scam. This was a great community prior with building management who somewhat cared and were generally prompt and courteous. However, the people in the office could care less if you live or die now, aren’t in there half the time, and don’t address issues confidently or efficiently. Here’s a few bulletpoints of why you shouldn’t move in; * trash rooms are FOUL. The chutes are constantly jammed, & people just start filling the trash room up with garbage. Disrespectful of the neighbors, but also, building mgmt should be aware that this happens and do daily checks/cleanings of them. They don’t. * My roomate’s car? Broken into & stolen out of the garage. there is only one camera at the exit of the garage and (old) management did nothing. There is regularly glass on the ground, showing other vehicles being broken into. * The parking garage gate was broken for MONTHS. We paid $75-100 per vehicle for an unsecure garage * Amenity fees are charged but amenities are constantly broken, poorly maintained, & things are not replaced. It’s July and we got an email that the pool is closed indefinitely?! we used to have umbrellas at the pool and those have been taken away & never replaced. Pool chairs break & are not replaced. The hot tub stays grimy, the grills outside are gross. * if you move into this building, you are forced to pay for valet trash. people who do use it leave trash sitting out in the hallways and it reeks. there have often been times that valet doesn’t even come pick it up. there was a period of time where the valet trash bin sat in the parking garage, full, for over a month with the same garbage sitting in there. (see photo of red valet bin) * The parking garage is GROSS. I travel for work a lot and come back after a week, and my car is covered in a layer of dust. You can tell the garage hasn’t been power washed in a long time. The second level has a doggy pee/poo area and it reeks of dog piss & people leave dog shit sitting there. You can smell it on the first level. It’s sooo bad. * The dumpster area is shared with the loading dock, so you’re constantly getting whiffs of trash as you load in/out, or just simply wait for the elevator on the 1st floor of the garage. * Elevators OFTEN go out of order. and are often dirty. There is minimal maintenance cleaning in the building during the week, in general. * When new mgmt came in, they started charging for guest parking & increased the monthly price of parking for new residents * Maintenance request used to be answered almost same day & now they take much longer. Our old leases used to include changes of filters in the refrigerator, and even that was taken away. * when we originally moved in, they were hosting fun monthly events, they were nicely catered and hosted. They took away a lot of these fun events, and replaced them with low effort things that happen during normal biz hours so most people can’t attend…. *My bike was stolen out of the bike storage cage in the parking garage. * The pkg room is an absolute mess & is rarely cleaned up and maintained. I used to never have packages go missing, and now they are often missing for days or have been unrecoverable. * Since Greystar took over, we’ve dealt with so many more noisy neighbors, dogs barking at all house, seen police in the hallways. it feels like the vetting of people moving into this building has gone drastically down. I could go ON — ultimately, the apartments themselves are decent, but everything else in this community makes it not worth the cost. Do not move in here, you are just a number. Greystar has ruined this building.

I am not sure where to start. Initially, it felt all amazing until I moved in, and now I regret my decision. I toured the apartment sometime back in May and thought that the amenities were great and I was greeted well, and then signed the lease for an August move-in. The move-in was scheduled approximately 2 months prior, and the apartment was vacant for approximately 2 weeks before I moved in. But here comes the problem: the apartment was not cleaned properly at all. The refrigerator had so many stains, there was a ton of pet hair in the laundry unit (I tried cleaning it myself), and the bathtub was not cleaned properly and was very dirty. There were so many issues, and I felt really disappointed that the unit wasn’t cleaned properly even though there was a sufficient amount of time, which clearly shows their negligence. This has never happened to me before, and all the apartments I’ve moved into before were spotless. And there are multiple problems with the unit, like the blinds not closing, the exhaust fan not working, the lights not working, a broken door stopper, and many other small issues, which clearly indicate that the unit was not inspected beforehand. I am pretty sure the previous tenant must have been charged a fortune from their deposit when moving out, and I still didn’t get a clean apartment. I feel I am paying so much for the apartment, and I feel I am entitled to better for the rent I pay. But the response has not been satisfactory at all. I also want to add that it has been 6 days since I moved in, and the cleaning still hasn’t been done after reporting it multiple times. I cleaned a few places myself since I was no longer able to wait for them to arrive. It feels strange and weird that I am not comfortable and not able to use anything in my own apartment, and I have to manage many other things in parallel. I WOULD SAY STAY AWAY FROM RENTING HERE. THIS IS NOT THE EXPERIENCE THAT YOU SHOULD PROBABLY HAVE AT ALL!!!

Destiny was such an amazing leasing agent! She was welcoming, knowledgeable, and made the whole experience feel easy and comfortable. She answered all of my questions and showed me around the property. The view from the sky lounge is absolutely beautiful! I definitely recommend asking for Destiny if you’re interested in Rye SoBo.

This is the upgrade I needed. I have been here since October and am loving it. It is a newer building and updated in every way. Everyone in the office have been extremely helpful, especially Evelyn. She is always quick to respond and cares about our happiness as tenants. Whenever there are issues they are quickly addressed and communicated to the building as a whole. I am very happy here and don't see any reason to look elsewhere at this time.

Been here for ~4 years. It has always had problems, but does seem trending worse. A week with broken elevators, fire alarms, and being locked out of building due to technical glitch is a bit frustrating The good: 1. I have really enjoyed the apartments and the space. The actual apartments are nice. It's a large reason why I haven't dealt with hassle of moving 2. The amenities can be nice when they are working The Bad: 1. The garage and security has always been problematic. It being near the train station doesn't help, but I'm not sure our security vendors are helping either. 2. The valet trash is kind of hit or miss sometimes on pickup. I think generally that is a system that leads to smells in hallway anyway so prefer to just remove it myself generally. It is also a service that cost money. It is the most glaring cleanliness problem 3. Doors and elevators not working are comically bad. I assume it has something to do with the construction of the building, but it is basically musical chairs on what entrance to use. (There were some interesting design choices) The goofy: 1. The front door to the building has been broken for I would guess close to a year at this point. It usually takes two tries with the fob. First try, wait 6 seconds, try again. Just a really weird thing to leave broken 2. The apartment events are at really weird times. A lot of people work from home, but even then I suspect most people aren't available when they start. They can sometimes be okay, but feels like a quota 3. It made me a bit sad to need to buy the refrigerator filter myself with change of management. Seems like a weird hill to die on