Mint Urban Infinity, denver-co

I have been a resident at Mint Urban Infinity for 15 months. I am renewing my lease in a few days. They have ALWAYS responded to my maintenance requests right away. Sometimes the very same day or next morning, nonetheless it’s never been more than a day or two. Most recently I heard of pest issues in the building I am moving to and asked if there are other options and they worked with me. First I’d like to say they do pest treatment all the time, when I have put in a request they came immediately but also they do it routinely without me making a request. There is no pest issue in my current apartment at all. But I have a young child so I was worried about the issue in my new building. They helped me and now I feel so much better. I will be moving to a bigger apartment in Mint Urban soon and I am SOOO excited!!!

The Mint is a unique community, yes we've had some issues in the past and what complex doesn't. The maintenance team here is AWESOME! JESUS, ANDREW and the other fellas do great work here. JASON the property manager still maintains integrity through the thick clouds. PABLO, JOSE AND MARIA are as sweet as pumpkin pie and the Mint has more of a family style relationship with the tenets. The point is that I would rather live in a complex that has a staff that cares. We have a clean complex with nice pools and special parties in the community center provided by COURTLAND and tge associates. I have never been fed more food in my entire career renting. Thanks again staff for the community get togethers and thanks for caring. And a special hollar out to the maintenance team.

I recently had the opportunity to tour this property with Jason, and it was a great experience from start to finish. Jason was professional, knowledgeable, and genuinely welcoming. He took the time to walk me through the property in detail, and answered all of my questions clearly throughout the tour. The property itself was well-maintained, clean, and thoughtfully laid out. It’s clear that a lot of care goes into keeping everything in excellent condition. Overall, the experience left a very positive impression. If you’re considering this property, you can feel confident knowing you’ll be working with a manager who is attentive, responsive, and truly cares about providing a great experience.

I came for a tour on August 24th with a lady named Maria, I explained that online there are some apartments that say they are ready now 5-111 one of them, she insted that there are no apartments available now besides a smaller one on the ground floor with no washer 1-112. She insted on the two bedroom apartment that wont be ready untill September 10th 4-411, she did confirm that the pool is open all year no utilities are included with a quotes of 1,642.00 a month. My son really liked the area and the fact the it has a pool and workout room. We looked at other apartments and unfortunately all the ones we looked at the pool closes on laber day most of them included utilities or lower rent. We decided we will get the two bedroom apartment 4-411 i was having trouble with the application because i was doing it on the computer. Maria said she can help us in person all I needed was TWO paystubs she said she would be there a Saturday I texted her back saying that I was able to go in-person but two hour's passed there was no answer. I decided to go anyways. When we got there a gentleman helped us I explaind that I was told that it can be easier in person so insted of two paystubs I printed three he confirmed that the A/C does not work and that the pool is open all year and that the elevator works, He did copis of my paystubs and I paide the application fee and to secure the apartment, this should only take two or three days he said. It is September 2 today and im still not aprved Jane started chating with me and insisted that the paystubs the guy took copies off did not have my name i send her a picture showing her that infact it has my name even two times on it. She said she needed them as PDF or my bank statement. It is impossible to download them through my phone on the work app. I finally was able to get them at work and I had to take my laptop this huge hassle for the paystubs, I sent them a few through email I have worked at this job for 6 years! She insted that I need to send her July's paystubs so I did, there are july and August paystubs Sent to the same email to a Jeenan. Later on when I was trying to have dinner again she INSISTED ON GETTING HER A PAYSTUB FOR August 2nd I dont get payment daily or weekly is EVERY TWO WEEKS! 4 PAYSTUBS ARE STILL NOT ENOUGH and I still dont know if I got approved, i wasted my time and then other apartments that we looked at with a pool closses the pool on laber day witch is just next Monday! I already had talked to my landlord and I have to pay rent untill the 10th. Ive never stugle so much with an application before I've rented duplexes and a house with no problem. They wasted so much of my available time and im extremely frustrated with the hole prosses that I dont even whant to move in to an apartment if this is how the proses is imagine other issues you may come across once moved in.

Cockroaches are roaming around the apartment. Both the gym and the interior common areas are filthy. I can honestly say I'm being tortured in the place I pay for and live in. The maintainer never actually helps they just keep stalling. Please do not move here, no matter how cheap it is your mental health matters more. The building needs to be completely demolished and rebuilt. In fact, since it would be demolished anyway, the ground/foundation which has become a cockroach headquarters needs to be exterminated too. Even 1 star is too generous. I will be filing a serious complaint against you.