The Quarter Apartments, denton-tx

Do NOT Live Here – Health & Safety Nightmare!!! If I could give The Quarter Apartments negative stars, I would. My daughter lives at The Quarter in Denton, operated under Denton Student Apartments and managed by B.HOM Student Living, and this has been one of the most frustrating and disappointing living experiences I have ever dealt with. As a mother, all I do is worry about my daughter’s health and safety—and this place has given me every reason to. They claim someone is always available in the office, but that has not been our experience. The office is often unavailable when you actually need help, and getting a response feels like chasing people who don’t want to be found. Ironically, the college students working in the office have been more helpful and responsive than the actual supervisors. Management has been extremely difficult to deal with. Based on our experience, do not expect meaningful help or follow-through when issues are raised. Concerns are acknowledged but rarely resolved. The conditions at this property are unacceptable. There have been ongoing pest issues, including roaches coming from inside the walls, which have been reported multiple times. Maintenance requests are marked “completed” without the work actually being done. My daughter’s toilet has backed up, and other residents in the same unit have experienced similar plumbing issues, pointing to a larger problem with the property itself. Safety is also a concern. There have been repeated instances of individuals going through dumpsters just a few doors down from her unit. This is not something that should be ignored at a student housing complex. Billing has been inconsistent and confusing, with charges changing and little to no clear explanation. For a company that expects timely rent payments, the lack of transparency is unacceptable. It is also concerning that the University of North Texas lists Denton Student Apartments on its website, given the ongoing issues with safety, maintenance, and management. At this point, it feels like this property is being run in a way that takes advantage of college students who are simply trying to focus on school. Basic standards of cleanliness, safety, maintenance, and communication are not being met. Do yourself a favor and think twice before signing a lease here—or at any property under Denton Student Apartments. Students deserve a safe place to live while they’re trying to build their future—this is not it. Pictures: Roaches in microwave, roach bites on my daughter, filthy at move-in (we cleaned ourselves), roach on rug, roaches climbing out of a hole in the wall - the roach made the hole

This place is absolutely disgusting. Pest everywhere, mold, the laundry room is FILTHY as well as even the outside. The water is always cold, can’t even take a hot shower. I would think twice about moving here, it’s a reason why they have 2.9 stars! The manager Amber doesn’t care, they think posting multiple giveaways is going to help. They never answer any emails/phones it’s stupid and ridiculous. Yeah the price may be on the lower side but it’s truly not worth the headache folks.

New update (May 2026): The new managers are awesome! They really did the best ......................................................... The managers keep changing every 2 or 3 months overnight, and no one takes responsibility for what the previous management promised. The owner of these apartments is unknown to us, so they can do whatever they want. They only care about money — nothing else. Why is it that everything is always on time when it comes to collecting money, but when they need to calculate something simple—like deducting a few dollars from our rent because we already have our own insurance—it takes so long to process? They take the payment on time, yet the kitchen power is out, our refrigerator has no electricity, and no one shows up on time to fix it. They take the money on time, yet the AC is always leaking and never gets repaired. They take the money on time, but every week the hot water goes out, the AC stops working, and the heating still isn’t connected... ‌َ BUT THEY COLLECT MONEY ON TIME!! THE ONLY ON_TIME THING!

Trash gets left next and around the dumpster even when it has room. Call the office and youll get no answer, send an email and youll get no answer, wanna go to the leasing office, well its at another property. You got a work order, it will take months to get it addressed and when it is addressed its halfased. Theirs so much potential here but no initiative. 07/27/25 Well the ac is out, theyre offering a window ac unit, which is cool but not enough. This isnt the first time this happens and theyre looking for a vendor to fix the issue. You'd think after the first time they would just keep using the same vendor but here we are three days in and I cant do much in my kitchen without sweating. 07/29/2025 The Ac issue still hasnt been fixed. 07/30/2025 It's been 5 days, its 101f outside and the Ac still isnt fixed. 07/31/2025 103f Ac still isn't fixed. 08/01/2025 Nothing has changed. No answer when you call the leasing office. They never updated us on the AC just found out by trying it one day. 08/13/2025 They turned off the water without warning. 08/14/2025 They turned it off again without notice and again won't pick up the phone. 01/02/2026 Their phone line is cut off and I cannot get in contact with anyone. O2/18/2026 Water is shut off thankfully they let us know through email an hour after they shut it off. 03/12/2026 I've now told them that I will not be renewing my lease and I keep receiving emails at 10pm and 1am to renew my lease. 06/02/2026 We been without hot water since 05/27/2027 They offered nothing, the hot water was off for days they didn't offer to reduce the rent for the month, a gift card just more apologies. 07/31/2026 Looks like at least 4 people are moving from different units.

The Quarter has really improved on communication as it used to be very difficult contact the team outside of visiting in person. Email has improved. Phones are still impossible to reach. The new policy for eviction notices if rent is paid on the 4th a bit harsh in comparison to a late fee. Honestly that would be my biggest complaint. Wish the Quarter had visitors parking available. Price vs value is fair. Cabinet doors are missing at my residence since I moved in, two years later and still do not have them. Staff in the office are friendly. Management definitely works very hard. Appreciate all they do. Curious to see how they improve over the apartments over time. Email is the best way to reach the team outside of in person visits.