The Arch Denton, denton-tx

I’m aging myself, but I lived here for a year in 2012 when the complex was called The Grove and had just opened. Things were great and well-maintained then. I’m horrified to see in others’ reviews that the same furniture and mattresses from that time are being used. Aren’t mattresses supposed to be replaced every 8 years anyway? I can’t imagine how many people have used them over the years, and I’m sure they’re not cleaned between tenants. After almost 15 years, this place clearly needs a lot more than just a name change. I’d avoid at all costs.

Tenants do not follow valet trash guidelines, leaving stinky and leaking trash bags outside the apartment doors that have stained the concrete around apartment entrances. The apartment management has done nothing about it. My unit was also filthy at move-in, with the toilet bowl caked in cat litter that was evidently dumped into it at some point. If that wasn't bad enough, I found fingernails, a false nail, and 8 transparent thumb tacks scattered throughout the carpet over my stay that had not been vacuumed in who knows how long. I even found 3 more thumbtacks as I was moving out. It's a miracle I did not step on any of them. I do not understand why neither the previous tenant nor The Arch keep these units clean for the next move-in. Additionally, everything is constantly prone to needing maintenance and breaking. My dishwasher was flooded with filthy, putrid water at move-in. And later, I was without hot water for nearly 2 weeks when my water heater broke and The Arch only wanted to finally replace the faulty water heater after trying minor repairs over that period of time. I had no hot water during this time and I received no compensation. Moving out was a huge boost to my mental health; I suggest looking elsewhere if you have the option.

I’m usually not someone who would leave a very harsh review unless it was true. I came in with an open mind and someone who can honestly make most situations work fairly well which I’ve done here also, but honestly this place just plain sucks. I haven’t had to rlly deal with bug issues like other reviews said (besides gnats), however the trash disposal options here are so limited and awful. They do door to door pick up, charge u for it, yet if your bags are slightly heavy they will not take it at all. And news flash any bag filled with trash is gonna be a little heavy, the only alternative option is to take it yourself to the dumpster which is no problem, except they’ve made the dumpster so insanely far from everyone and every single building, and we live in an apt complex with no elevators or anything so having to haul bags of trash from the third floor all the way there is so hard and inaccessible, also considering people with physical limitations or disabilities, but they don’t care. All the bathtubs are peeling and look awful, the appliances are wack, the gates malfunction a lot, it’s not too safe plenty of people cars have gotten broken into. The maintenance and management teams are all very nice, but the management team especially struggles to get anything done. And the towing policies are crazy here too, I’ve had three ppl visit me and get towed before in less than ten minutes because I wasn’t given clear rules when I first moved in. Living in a college dorm was honestly much nicer than this, don’t move here.

DO NOT LIVE HERE!!! Broken amenities, broken front gate, disgusting apartments with broken furniture, paper-thin walls, trash filled property, and no elevators. The model I looked at looked NOTHING like the apartment I was assigned to. They will tow your guests in a heartbeat! Pest control is non-existent, I was constantly dealing with bugs in my apartment. I had maintenance walk into my room while I was taking a nap multiple times!! Terrifying. Lastly, management and staff is horrible. New management took over a few months ago, and one day I got an email saying I was in violation of my lease for having a pet which is completely wrong. The front office staff all seem new and never know anything. Also when moving out, expect to be charged. I was charged almost $150 for not returning my keys when I did! I disputed the charges by email and they removed the charge, but i’m certain they rely on people blindly paying the charges. Do yourself a favor and live literally anywhere else.

Friendly Staff! Literally the only positive I've got for this place. Please stay away. The apartment was a complete mess when I arrived, and then they tried to gaslight me saying that I caused the stains, torn carpet, dirt infused floors, grime everywhere. It's bug infested, repairs are done poorly but quick (when they want to appear that is). Even after leaving, they send payment after payment for "repairs" (the damage was done even before I got there and they probably won't fix for the next people either) and they refuse to give back my deposit. Also please make sure you don't being any bugs back home, a few bugs were able to reach my parent's home and now we have a small infestation here too! I could probably write several essays about how horrible this place was, feels like a fever dream after.