The Arch Denton, denton-tx

My son’s apartment has water leaking from upstairs. Leskingcstsrted las Saturday, 7 days ago. Maintenance has been out at least three times this week, and no resolution . Maintenance wanted to use a bucket and towels to fix issue. The apartment has begun to smell. The closet is now wet. This morning I spoke with Trin at office asking that my son be moved to another unit. Told her the story. She said “maintenance needs to go and assess situation. If issue can be repaired and your son is safe, he’ll have to stay in that unit. Today is move-in day so I’ll submit request but your son has to wait”. I called at 9 am when office opened. It is now 2:02 pm. Maintenance saw my son and said “I’m going to bring fans”. This situation is unacceptable and unprofessional! The Arch Denton needs to be ACCOUNTABLE for this!!

Avoid living at Arch Denton. My experience was unacceptable. I dealt with water leaks, mold, damaged walls, holes exposing insulation, and even a missing shower head. When we first moved in during the Texas summer, the AC wasn’t working, despite two of my roommates having asthma. The most frustrating part was paying full rent while living in these conditions. I have photo and video evidence documenting the issues. If you’re considering living here, thoroughly inspect your unit before signing and document everything.

My daughter has lived here a few months. So far so good. Good value. The only issue has been trash bags left in hallways or not picked up by the trash valet creating a sickening odor. Her car (my car) got towed but it turned out she didn't have the new registration sticker and didn't receive the parking permit from the office when she moved in -- live and learn. I recommend people having serious issues with heating, air conditioning, water, trash, or pests contact City of Denton Code Enforcement for a free inspection. Dial Denton 3-1-1 or go to the city's website.

My daughter moved into this apartment complex last August. It was her first apartment, and I was genuinely excited for her. However, our experience started off on the wrong foot before she even moved in. The day before move-in, the leasing office changed her assigned unit from a downstairs apartment to an upstairs apartment without notifying us. We only discovered the change because my daughter was helping a friend move in the day before and decided to pick up her keys early so we wouldn't have to stop by the office on move-in day. When we asked about the switch, we were told that her original unit had flooded and was no longer available to rent. While disappointing, I understood that unexpected situations can happen. What raised concerns was that on my daughter's move-in day, someone else was moving into the very unit they claimed had been flooded. When I questioned it, I was told that maintenance had managed to repair it at the last minute. Whether that was truly the case is hard to believe. The issues continued after move-in. Within days, the air conditioner stopped working, leaving my daughter and her roommate without proper air conditioning for nearly a month. It wasn't until around day 28, after my husband called and informed management that he was planning to purchase a window unit himself, that they finally provided one. Even then, they only installed a window unit in my daughter's room and not in her roommate's room, despite the apartment reaching temperatures of approximately 82 degrees. That decision made very little sense. There were also bugs in the refrigerator when they moved in, which took several weeks to resolve. Needless to say, this was not the welcome anyone expects when moving into a new apartment. Now that my daughter has moved out, the situation has become even more frustrating. She is being charged for items that seem excessive and unreasonable. Photos were taken of a small black rubber band on the floor and a few strands of hair left in the bathtub, and it appears she may be charged for those items. Basic cleaning of tubs, floors, and carpets should be part of the standard turnover process before a new resident moves in. To be fair, there are some charges that I completely understand and agree with, such as adhesive residue left on a bathroom wall and items left in the refrigerator by her roommate. Those are legitimate charges and not something I would dispute. My overall concern is that it feels like residents are being nickel-and-dimed at move-out. In my opinion, it would be more transparent to require a reasonable deposit upfront rather than imposing questionable charges after residents leave. Unfortunately, our experience was disappointing from move-in to move-out. Based on what we experienced, I would strongly encourage prospective renters to explore other housing options before choosing this property.

My experience at this apartment complex was unacceptable, and I feel future residents should know what happened. After a fire and flood in the unit above ours, our apartment suffered major water damage, including damaged walls and ceilings, HVAC issues, and mold concerns. We were moved into a temporary unit that was dirty when we arrived and already had someone living there without our knowledge. The biggest issue wasn't the emergency itself—it was how management handled it. From November through March, nearly five months passed without any repairs being made to our unit. During that time, communication was almost nonexistent. We were given conflicting information, no clear timeline, incorrect contact information for management, and very few updates despite repeatedly asking. When we finally reached upper management, our concerns were dismissed instead of addressed. We ended up terminating our lease early. After months of trying to get answers, following up with management, and dealing with constant uncertainty and frustration, we received no apology, no compensation, and no acknowledgment of everything we had been through. Emergencies can happen anywhere. What shouldn't happen is a complete lack of communication, accountability, and concern for residents.