Redpoint Denton, denton-tx

I would advise anyone looking at Redpoint Denton to explore other options. Finding affordable housing as a college student can be very difficult, especially in locations that can provide access to public transportation. However, the lack of access to the front office/leasing team is something that deterred my roommate and I from having a good experience here. The property management team is almost never available when calling, there have been a handful of times throughout my lease where I’ve had to go into the front office because I could not reach them via phone. It also seems they’ve employed students who are not fully trained in their roles. I didn’t enjoy constantly being redirected or fed unverified/incorrect information due to a lack of knowledge from the main staff. I will also say that the gym is absolute trash. For the second half of my lease, most of the electronic equipment was not working. You might as well get a membership somewhere or use your campus gym. I want to also give the maintenance team their props. They were always super kind, helpful, and fast in helping with any requests my roommate and I put in. I hope they stick around because they did make this experience a lot better. Funnily enough, even though they are owned and operated by the same property company: I would recommend The Arch (3 min away off of Fort Worth Drive). It’s more modern, better amenities (especially the gym and locker/package set up). It’s very quiet and the maintenance staff there were also very friendly and helpful.

I have so many issues with this apartment. The EMERGENCY maintenance man lives two hours away, the pool is disgusting and they only clean it once new students move-in in the fall, they SUCK at accommodating people with Disabilities. I feel like I have to call the maintenance man at least twice a week since I got here last fall. The outlet in my bathroom has never worked. The locks are awful and have faulty keys often. I do enjoy living here, and one of the best things about living here used to be how my partner could come over and I knew that her car would be OK cause she could park here for free. I broke my foot in April and have needed a lot of care since then. However, recently, Redpoint has decided that they want to start doing paid parking. $8 for a whole day which seems like a steal until you realize NOT A SINGLE APARTMENT COMPLEX AROUND TOWN HAS A PAID PARKING SYSTEM. Why couldn’t we just have a Register2Park situation like other complexes? Redpoint is cheap and they’re charging people to visit their friends and loved ones. Y’all do all these resident give aways, so where does that money come from? Why don’t we fix the pool and the crappy gym before we start charging people to visit this Lemon of an apartment?

I have lived at redpoint for three years at three different units. The first unit I lived at, it was infested with roaches and it was awful. Maintenance would be called but whatever spray they used did nothing and it ended up being my responsibility and my coin to buy extra poison and spray. The random roommate that I ended up living with apparently had many complaints against them about being messy and rude but still paired incoming people with this person. The roaches made living with them unbearable and it made the roommates I was matched with randomly all move out early. The random roommate never helped clean and when I did the roommate matching I explained that I like a clean space, and this roommate was the opposite of my roommate matching quiz. Once I was finally moving out of the first unit I stayed in, the move out protocol states that they must check the rooms when the resident moves out to ensure items were not left behind and check the room for damages. I was communicating with the manager about my new move out date because when you switch units you are allowed to move out at a different date. The office team clearly did not communicate this to each other and they barged into my room with no knocking or a email stating that they would be coming into the apartment. I was sent a email explaining I would be fined if I don’t leave. I was very confused and they were very sorry after talking to the manager about my situation of moving out later. It was very rude and no sense of privacy after renewing. The second unit I moved into was much better but the ac unit never worked and they ended up giving my roommates and I window ac units which was very nice. But we made several maintenance complaints and each time they would say they can’t fix the ac and they need a professional to check it. The professional never came by the way, so we were stuck with the window ac units which is nice in the long run but it ended up making our utilities higher because they would have to be constantly on. We found out mold was growing in the laundry room due to the dryer unit not being properly attached to the wall, so it lead to the hot and moist air trapped in the laundry room which lead to a mold infestation. When offered to leave the apartment and move units they made it seem like it was not a big deal and they would fix it by painting white paint over the mold and bleaching it. We moved units when we barely hit five months of living in our new apartment. The new unit was much better and our rent went down, but the manager was not very helpful and seemed clueless half the time. By the time summer came around, the pool that is obviously heavily promoted for new residents was green for the entirety of the summer. It was gross and smelly too, and no email was said about why the pool was not cleaned. I had a terrible experience and not everyone was awful. I am happy I moved out.

Since I am being ignored I will tell you about my troubling experience with Redpoint. Things since the beginning were upsetting, there were items left by previous tenants in our first place and the floor was disgusting, full of trash and leaves. The wash and dryer was the worst! There was a literal dead rodent it was so dirty! My roommate had to hire a cleaner for the entire downstairs area! When one of my roommates asked the front office they were mocked and asked if we needed help sweeping up a bunch of leaves. That response told me everything I needed to know about this place. My bedroom had so much cat hair despite my request for a no pet household and my other roommate being allergic! There was mold in the first unit and by December they asked us if we wanted to move units in which we all said yes. Somewhere during this time I wasn't aware there was a change in management. In neither unit did we ever receive a move in inspection form. I took some pictures out of a gut feeling. The new place was way cleaner (no cat hair!) than our original unit which begs the question of why we were originally greeted with a gross unit in the first place? However with this unit there were a lot more damages and wear and tear including paint on the couches (news flash they are attempting to charge us for this)! Sometime around March or April they had an inspection to which they were taking pictures of the unit and damages but I was confused because I moved in December and to my knowledge they had no images prior to December so if this is an attempt to use this as proof of the unit's original condition isn't that illegal? When move out came around I was most concerned with the damages they claimed I made but every damage listed was from the previous tenants. Out of luck I had some pictures to prove otherwise but unfortunately not for everything. The charges for said damages were adding up to $300+! I proved with the images I had that I did not create those damages and they (slowly but surely) removed them but they're still trying to charge me a ridiculous sum for wear or tear and paint! Why am I being charged $50-100 for something they're planning to paint over let alone something I never did? I asked for evidence on their end to which I received zero response and that was two weeks ago. Please take as many pictures as you can before moving in to Redpoint! They will try to pull a fast one and try to make you pay for damages that they should have fixed prior to move in!

Do not stay at red point Denton. I had mold multiple times at this apartment and the front desk staff aren’t friendly. When I moved out they charged me 300+ even though my apartment was in perfect condition. Please stay away!! They also charge people to park at the apartment which is genuinely insane.