Across The Street Apartments, denton-tx

I am writing as a concerned parent that had a daughter living in horrible conditions and repeatedly reached out to the office myself to help her resolve these things. First, the outside area of the apartment is just gross. You don't dare touch railings when going up and down the stairs to a second floor apartment. Trash everywhere. Unkempt landscaping. Second...constant issues w/ a/c leaking and was told this is normal due to condensation...always wet and smells mildewy/moldy. This was when the a/c actually worked. This was a rare ocurrence. Third, ROACHES. My daugher and her roommate began a game of ...let's see how many pics we can get of roaches in one day. Disgusting, they were every where, kitchen, bathroom, and bedrooms. Fourth, for the full year of living at the apartments the laundry room was not in service. You advertise there's laundry on site and they were never able to use. One of the reasons we rented here was because my daughter doesn't drive and it was important to have laundry on site. Fifth, daughter and roommate never received mail keys and was not able to receive mail. For a whole year no access to mail. Repeatedly asked for a mail key. THEN, at end of lease was charged $25 for not turning in a mail key they never had in the first place. Was also charged $100 cleaning fee at end of lease...we left the apartment spotless. Nothing left in apartment for them to throw out. As you can imagine we tried to contact the management company many, many times. No help or in the resident portal maintenance items were marked as done but nothing was ever resolved. For those that are thinking about renting here and are hoping that with the management company change things might be better...DON'T DO IT. We thought the same thing...but there's been many management changes and it doesn't get any better. We rented here mainly for the location..and truly hoped for the best, we instantly regretted our decision. I would search for other apartments in the area that have similar rent and allow you to tour before signing the lease. They are out there. I would not have given 1 star...google made me

Ever since I made my first payment on the first of August, I couldn’t see my apartment till my move-in day or have the keys to simply drop off my belongings so I wouldn’t have to worry about them later on. They kept telling me that the room was being remodeled so everything was ready for when I move in which was understandable. When I get there, the smell of mold, musty, humid hair it’s me and give me a headache within minutes. I go more in and saw the AC vent leaking due to it being turned on which caused the floor to Lyft and peal off along with one of the closet doors being stuck due to floor. On top of them there was dirt, wall cracks along with nails, spider webs, spiders, and lizards EVERYWHERE. I could’ve sworn they told me they were remodeling it but turns out all they were doing was simply repainting it on top of the mold, dust, and damages and to make it more uglier; they left paint drops on the floor like if they were spray painting with no coverage on the floor in which also lead to the counters, doors, drawers to stick against the wall. We ended up cleaning most of the place because it was terrible and I was disappointed with what I had gotten. I went to the office and told the one in charge everything that’s wrong she tells me “ don’t worry we’re taking care of everything and we’re moving as quickly as possible and getting everything done and we’ll send someone to clean it up for you” which was weird because apparently nothing was being done while they were “remodeling the place”. The next day I saw a AC unit on the window and surprisingly it worked/ works better than the actual one they have in the place; meaning that there’s is full of mold and dust. We had to finish cleaning since it looked the same even though they had supposedly send someone to clean it. To top thing off; I have not had internet ever since I moved in here. It’s been two months of paying rent and utilities that I don’t have. At first they tell me it’s spectrum and I had to wait two weeks for my equipment since they kept telling me my apartment was not in service with them even though they still gave me the equipment? Then I had to wait extra days to actually have since I have no coax outlet and they told me to call spectrum and tell them to install one. I called and set the appointment; the next day comes and the spectrum guy tells me that they aren’t in service of the complex. I go back to the office and they tell me that they are trying to get with another internet service and I have to wait till God knows when to get internet.Some of the employees on the offices are nice and try to actually help you. However, there’s this one employee who is very dismissive, rude, and low confidence. I try to talk to that person asking for help and he talked to me like I’m bothering him and tells me like it’s a whatever type-situation. even though it’s his job to help me. They look at you crazy whenever you’re talking to them seeking for help.the maintenance doesn’t do anything. All they do is walk around the complex and leave. In general, they need to do a better job in having things organized and working together on what they need to do. Management needs to help develop their employees characters due to the lacking skills in costumer service.they ask us residents to pay on time, do no damages, park in the right spots, pay fees if you do anything wrong; However, they simply don’t do their part of the job. Having a contract means you and that other person working together and the people who are in charge and working here don’t do that. I should’ve listen to the reviews. Already on my “second “ month living here ( I put quotes on the word second because they don’t let you move in or get your keys till your move-in day even though you already paid deposit AND paid the rent) and it’s HORRIBLE, I bet you motels are better AND more cleaner than this place. I will be complaining and they will hear from me till they get the problems sorted out. And on the lease it tells you stuff that you don’t even have: dishwasher, laundry room that’s in service.

It was a good value at the beginning. But my last few months here have been problematic. First, their online payment application didn't work for the month of May and I gave them a money order for my rent on the 1st of May and now 31 days later they are still saying they don't have it so they've lost it and that really ticks me off. Secondly, the laundry room has been flooded for 3 weeks straight now. Thirdly, I am fighting a mouse problem. Have already killed two already seen many outside in the common areas. Bottom line, they are fairly comfortable and roomy apartments at a pretty good price in a nice location. But the apartment staff tends to have a hard time keeping things together and organized and they are hard to get a hold of. Maintenance is very slow and there is a rodent problem. They also don't keep the grounds up very well. Update: One lady in the office spent an afternoon personally looking for my payment and found it. I appreciated that.

Rats, mice, mold, no AC, roaches, fire hazards, package thieves, leaks and more. You won't be able to get maintenance for your apartment because nobody answers the phone for management. While living here my dog had killed 2 rats and a mouse died in my toilet. Every night you can hear the rats screeching and scurrying around, going to the bathroom, you can get jumpscared by a rat brushing past your leg while it runs somehwere to hide. Not only will you get rat noises, but also the sounds of traffic and people zooming around with their loud cars. We had no AC in the summer and had to buy own window unit. Had to live with a dirty puddle of water in the middle of the hallway because of the constant leak. The shower never worked unless we did a temporary fix ourselves, so we had a screwdriver in the bathroom to fix it every single time. If you care about your well being, Do NOT move here. This should not even be legal. They even had the audacity to raise the rent. As soon as we moved out, our mental health got better. As first time renters, we had no idea the amount of hell we endured until we got into a regular apartment for reference. This is not normal. They do not care about you. If the afterlife is real, then I hope the owners experience their own personal hell. They need to get what they deserve. Again, do NOT move here, please heed this warning.

Update. They have come out and fixed my AC and it’s working wonderfully. They still don’t answer their phone when you call and they also delete comments on their instagram account when you try to bring the problem to their attention that way. I’ve had nothing but issues with my AC since I moved in back in April. There is a huge leak every time I use it and when I put in a maintenance request the guy comes out and just vacuums the tray out and tells me it is condensation and it’s normal that every apartment does this. Then when I use my AC again it starts leaking again. 1.) It most definitely is not normal at all 2.) It is becoming a fire hazard because it’s starting to leak from a light fixture. 3.) The office never answers the phone and when you go into the office that is 5 blocks away they tell you to email so nothing ever gets resolved. 4.) They charge $1000+ for an efficiency apartment and half the amenities are not useful. The driers have been broke for going on 2 months now and still no word on when it will be fixed.