Hunter Star Properties, dekalb-il

Unfair charging of a $75 late fee with no care for circumstance despite it being paid on time for months while we still have broken stuff in the apartment that was reported months ago. The person I talked to made sure to place all blame on me and treated my questions about their handling of things like I was stupid for asking about it. Edit: the rent was paid in full on the 4th as soon as I was made aware it hadn't been paid, the rentcafe didn't show what was owed until after I had checked it and rentcafe doesn't show a proper transaction log. All I could see was the I had been billed during the month and nothing was owed. I'm not sure what the grace window would be since I addressed this very quickly an l've had a consistent good history of being on time prior to this miscommunication. With repairs there's been a reoccurring problem with one of the toilet Seats being broken since we began leasing that's been reported before, I'll put that in again though.

Beware and read carefully. They charge monthly for “pest control”, double charged and late charged us incorrectly and didn’t catch it until we called and told them, require rental insurance even though Illinois doesn’t, and make you pay rent for the first 2 weeks of the month even though they don’t give you access until mid month(so they charge YOU for the time they take to fix up previous tenant’s mess). Currently a shower and dryer aren’t working properly but daughter’s afraid to call again because she’s gotten attitude. We realize that a few things were things we misunderstood while reading, but a few things are just not okay. Moral of this story…read VERY carefully and keep tabs on charges.

This property management and unit really not worth a star, moved my son in on Friday the 19th and the unit was extremely dirty. The carpet cleaning guy was there but the carpet is so badly soiled that it still looks horrible. The unit smelled bad with cigarette smoke and cat urine. Didn't like that each of the boys had to get 100,000 of liability insurance when in fact the building is not well maintained and really not worth it. The entrance had garbage everywhere, doors and handles dirty. One would think with covid and money pox the maintenance snd cleanliness would be a priority for the tenants. They say they needed 10 days to turn the apartment around but really it looked like a tenant moved out on the same day my son was moving in thats how bad the apartment was. The toilet leaks at the base and its still not fixed, a no show on maintenance. We spent hours getting the apartment clean. I really can on but I'll let the pictures speak for how disgusting then unit was. Not good at all.

When we were looking to lease, everyone in the office was completely nice. Once we were moved in, suddenly everyone in the office were completely rude, so they obviously only care about filling vacancies. Maintenance staff have always been really nice, but we brought up issues with 3 of 5 windows not working properly and either they need new weights or need to replaced, which the office has to approve to get done. Recently we brought up issues with the patio, they told us they were deemed safe, a week later a steel beam fell from above and landed on my gf. Maintenance came out to address issue that night and were extremely pleasant to deal with, said property manager would speak to us Monday, 2 days later still haven’t heard from him. If the staff in the office were replaced with people who actually cared a little, this place would be a lot more pleasant to live at.

I have been a tenant at Star Properties for 4 years. The leasing office staff have been incredibly helpful any time I need support both in person and over the phone.