Cardinal Apartments, dekalb-il

Unprofessional staff and a complete waste of time. We toured two to three apartments with Mason Properties back in March, and the experience was completely disappointing. The agent showing us around, a young blonde woman, was completely clueless about the properties. The representative showing the units was drastically unprepared; she couldn't answer ANY basic questions about square footage, target move-in dates, or local amenities. On top of the severe lack of basic property knowledge, the apartments themselves were poorly maintained. Save yourself the headache and time; this company does not adequately train its staff or respect prospective tenants time.

During my one-year lease, the AC broke down three times and the heat failed once, a serious maintenance concern regardless of season. Before moving in, I’d strongly recommend inspecting under the toilet, as we discovered mold and mildew that had clearly been overlooked during their cleaning process. Our toilet also required constant maintenance visits due to a persistent flushing issue that was never fully resolved. The carpets contained a ludicrous amount of cleaning powder that took months of regular vacuuming to fully clear out. The shower floors were a separate issue entirely, the grout was deteriorating to the point where simply running water would release embedded dirt and buildup. This was not a cleanliness issue on our part; it was an infrastructure problem that should have been addressed before move-in. The sliding shower doors were equally neglected, packed with dirt, hair, and water buildup clearly left behind by previous tenants. It genuinely felt like we were inheriting years worth of grime from people we’d never met. The shared laundry facility is unreliable at best, with machines frequently out of service. Overall, the property feels severely outdated and poorly maintained. I’d encourage anyone considering this complex to tour thoroughly and ask detailed questions before signing

One of the slumlords of DeKalb. Pretty convenient location at Old Orchard, but you will pay for it in other ways. Mold grew in the master bedroom FIVE separate times from a dysfunctional air conditioner. Maintenance is very disorganized and took several calls to “fix” anything, which was to paint over it. No mold tests were ever administered. I was out of a bedroom several weeks at a time. I made the mistake of re-signing out of laziness, thinking the problem was finished. I was rewarded with the same issue twice. Look elsewhere. When I moved out, the window ac units had been there for two weeks in the middle of summer. Nothing got done until I called them multiple times. Extremely disorganized.

As a first time renter mason properties has been the best. Very helpfull with quick awnsers to any questions we have & very professional. Quick to accept out 4 ESA animals that we had when we first started the paperwork. Are quick to fix any problems on the mechanical side. Rent was reasonable we did have a 5 bedroom at old orchard with a 4 way split between roommates.

When we first moved in it was very dirty looked liked no one even tried. Big chips in the wall, floor was half assed & black mold growing everywhere. Parking was always a pain cause they never painted lines & said they would get to it but the marble counter tops in thier office was first priority. They even had the audacity to lie to my face & even my wife's face about what we did during our time living there about harboring animals that we never hid & saying we bad mouthed them to another agency which we never did.