Union at Dearborn, dearborn-mi

This is probably the worst possible choice of living accommodations for students. The unit I was initially moved into was tiny, the couch/chair was filthy, the walls were paper-thin, and my roommates were terrible. I filed a complaint about it, and the most I was offered was a unit change. The staff didn't seem to give a damn about the no pets policy, as when I brought up the fact that my first roommates were bringing dogs into the unit, they brushed me off. The 10 pm to 8 am "quiet time" is rarely enforced, as evidenced by my past roommates hosting parties in our unit at all hours of the night. Seeing that my first unit was having a detrimental effect on my studies, I took the next unit without a care for the fact that the staff hadn't been able to properly clean its entirety. Of course, the place was in about the same condition as my first was. The couch/chair was greasy, I could hear my roommate snore through the walls, and the kitchen and floor of the entire unit were a mess. Of course, to add layers to the problem, the Heating and AC unit for the main room lacks a control panel, so it was never on during the September heat, and it lacked heat for the frigid winter we're currently having. Added bonus is that our kitchen also loves to leak water out of the handle. The quality of my room has declined since the first. My room air cooling has stopped, and of course, my window doesn't open, the bathroom vent was caked in lent dust, and I have been privileged to receive upstairs neighbors who love to run around, jumping, dancing, and blare music from time to time. This situation is only made worse by the fact that the dryers and washers on this floor charges 3.80$ a cycle and then don't dry my clothes properly. On top of that, half of their machine are plagued with an error code. The property has also failed to provide its promised shared facilities. The half-court gym is always locked; I rarely see it ever in use, and from what I've seen and used regarding the mailing system for the first days, there was no security for packages. They were stacked in a neat pile in the main lobby, and nobody was making sure that people weren't just taking stuff. Purely an honors system until they were able to establish the parcel boxes. What rubs salt in the wound the most is that instead of addressing these prolific problems with the building, their priorities, I've seen, are to repaint the hallways and half-court gym, set up a new vending machine in the main lobby, and set up their stupid events. If you're a student, don't go here. If you have self-respect, find somewhere that respects you. This place prioritizes optimizing profits, not providing suitable living for people, but rather treats them as cattle.

The environment at the Union is a great place to stay! I have met so many people and living there has made it easier to involve myself on campus. Gabe at the front desk was eager to help me whenever I had a problem and was very welcoming.

I think The Union at Dearborn is an okay place to live overall. The staff has honestly been great. Everyone I’ve interacted with has been kind, helpful, and easy to work with, which I really appreciate. My biggest issue is with the AC. I understand they shut it off during the winter so the system does not break, which makes sense. But the weather has already been warm enough where that should not really be a concern anymore, and the AC still has not been turned back on. My apartment has been sitting at 82 degrees, and I do not have windows I can open, so it gets uncomfortable very quickly. For $1,550 a month, I just expect better living conditions than that.

I had an internship during the summer so I stayed at the Union. It was a pretty terrible experience. 1) They told me I could stay until August 15, but told me to leave on August 7 (my contract ended August 7, but before signing they told me I could stay until 15). At first the manager did not believe me and made it sound like I was lying, but then they had the recording of the phone conversation I had where they said August 15. Even with the recording, they forced me to leave on August 7. 2) The furniture is pretty bad. It is clean but very uncomfortable. I had to buy a new mattress for the summer because their mattress was so bad it was causing me back pain. The couches and chairs were also very uncomfortable. 3) The building doors would regularly stop working, so I would have to walk around. 4) The buildings had a lot of leaks which took them very long to fix. The hallways were just not clean. Would not recommend this place.

I’ve lived here for going on two years now and from the very beginning Gabe has been nothing but excellent! When my air conditioning stopped working he was on top of it I could tell he really cared. He even followed up multiple times to make sure it continued to work. Gabe’s customer service is easily a top attribute of this apartment that you can’t always find somewhere else.