Vines at Turtle Creek, dallas-tx

I recently moved here and don’t usuallly write reviews. In fact, after living in quite a few apartments throughout my 20s, I don’t think I’ve ever written one, but I felt inclined to for this community! The location has been perfect, especially being so close to the Katy Trail and plenty of green space for my dog. It’s a smaller community with a really close-knit feel. I know many of my neighbors by name, which is something I’ve never experienced at previous apartments. It’s also quiet while still being incredibly convenient to restaurants, bars, and everything nearby. After my first three months here, I’ve had no issues and have really enjoyed living here. Lastly, Mikky in the leasing office has been absolutely amazing! She knows everyone by name (including our pups), and always goes out of her way to say hello whenever we see her. She is incredibly kind, friendly, and genuinely makes the community feel like home. I hope she stays here for as long as I’m a resident!

I couldn’t recommend this place less. Management treats residents horribly, and I have personally been screamed at by the property manager. Upper management also failed to take the mold and water-damage issues in my apartment seriously. I first reported water intrusion in April 2025. In March 2026, I again raised concerns about the possibility of mold and requested to transfer to another unit due to the ongoing water intrusion. I was told I would need to submit a new application, pay the higher current rental rate, and my concerns were once again dismissed. In July 2026, I opened my air vents and the panel around my HVAC system and saw mold myself, which prompted me to obtain an independent environmental inspection. What makes this even more concerning is that management had previously assured me in writing that there was no water intrusion, mold, or mildew after supposedly inspecting the area. My independent testing ultimately identified several different types of mold, including Stachybotrys (commonly referred to as “black mold”), which you can see in the report and photos posted here. I am also aware of multiple units with mold and water-damage issues. Despite the findings and the extent of the problems, management dismissed my concerns and refused to fully compensate me for the resulting damages and expenses. They have been unreasonable and, at times, incredibly rude. There have also been countless other issues with management’s behavior and the way maintenance issues have been handled, including damaging my personal property, but that is a whole other story. If you’re looking for a place to live in Dallas, I would strongly recommend looking elsewhere. Save yourself the headache, your money, and find somewhere safe to live.

I’ve lived here at The Vines for almost 5 years and I absolutely love this community! My apartment is beautiful and well maintained. Anytime I put in a request for maintenance they come within 24 hours and it’s taken care of easy peasy. Melissa, the property manager, is absolutely lovely and very helpful! She’s always pleasant and smiling every time I see her. I’m thrilled to sign another 13 month lease here!

Great place to live! Close to Katy trail and very safe! If you live here, though, you have to get used to the airplane sounds since they fly right above as they prepare to land at Love Field. On a good note, Love Field is 10 minutes away.

The extent to which this building has gone downhill is unbelievable. The new management company is awful and not communicative whatsoever! EDIT: I have brought this to management, which you are aware of already. I have several email threads with management, including the new Regional Manager, Selina, who never reached back out to me. But perhaps you would prefer I repeat some concerns here. How about bringing back full time maintenance and cleaners? Our pool is cloudy and unusable. Why did we get overcharged for an insurance fee for 4 months when we already have insurance? Why are major changes being implemented without input from longterm residents? Parking spaces? Towing? New entry protocols? Feel free to reach out to explain these over.