The Husk and The Helm, cullowhee-nc

This is a wonderful complex to live in! My only complaint is that the pool and hot tub was "out of order" the entire summer. It just seemed like negligence to want to clean it. I feel that considering we pay for the pool in our rent, it should be maintained properly. If not, then we should not be charged a fee for an amenity we can't use.

EDIT 10/05/26: And now my daughter's apartment as well as other units have gone a week without working WI-FI. WHILE IN COLLEGE, WHERE WORK AND PAPERS AND TESTS ETC. IS DONE ONLINE My daughter is a resident of The Helm who has not had a working air conditioning unit in her apartment since June of this year. In a record hot summer, the lack of urgency to fix what should be considered a basic part of a rental agreement, a working air conditioning unit, was ludicrous. The three girls living there had to take turns hounding the office multiple times a week until they receive portable units, which required doors or windows to be left open leading to flying insects in the apartment. To this day, 10/3, the unit is STILL NOT WORKING. I have little hope the management will feel any urgency to get this fixed now that we are entering the fall months. My favorite part? They are not the only unit experiencing this issue! In August we received an email from the parent company and management saying they understood the maintenance of the complex has fallen below their standards. They were introducing a new property manager. Has that changed anything? Absolutely not. Our rent continues to be paid on time and in full but they are not upholding their end of the agreement by providing a maintained apartment. For future parents of students - beware! Check reviews from 2 years ago and you will see NOTHING has changed. Check reviews from this summer and you will see the pool and other amenities were not working for the entire summer due to lack of maintenance. They are taking advantage of college students and care not one bit.

Living here has been unbelievably frustrating. The biggest problem is that it is genuinely almost impossible to get in touch with anyone who works in the office. They NEVER answer the phone, and when you finally manage to reach someone, they are rarely helpful anyway. Basic communication should not be this difficult when residents are already over paying to live here. The office also seems to close whenever residents actually need them most. Closing early during move-in weekend is ridiculous. That is literally one of the busiest and most important times for residents to be able to reach management, yet apparently being available is too much to ask. On top of that, they have somehow lost THREE of my packages. One lost package would already be frustrating, but three is completely unacceptable. Between packages disappearing, nobody answering the phone, unhelpful responses when you do reach someone, and inconvenient office closures, dealing with management here is exhausting. The apartment itself could be perfectly fine and it still would not make up for how poorly this place is managed. If you are considering living here, I would seriously think about whether you want to deal with an office that is nearly impossible to contact whenever you actually need something.

Management has completely lost control of the property. Today, they allowed a pool party to blast music for 4+ hours straight, vibrating the walls of surrounding apartments. When I went to the office to complain, the staff gaslit me, claimed it 'wasn't that loud,' but then admitted the crowd had already ignored multiple warnings to turn it down. If you want a quiet place to study for WCU classes, do not lease here. This doesn't mention all the maintenance problems I've had. Don't waste your time trying to call their office for anything, you'll never get a response.

I moved in back in August and had a good move in and got to live with who I requested to be with!! Maintenance has been very good at taking care of us! I would 100% recommend living here!