The Banks Student Living, coralville-ia

All of the “5 star reviews” are from the Banks offering a rent credit to its residents if they left a good review. This property is severely mismanaged. Be prepared to pay a cleaning fee on your way out. No matter how cleaned you left your apartment. I’ve had two different units in this building and both were incredibly disgusting. The first one had algae growing in the sink. Matt, the property manager, is absolutely no help. Every answer you get from him seems to be Ai. Half of his messages made me wonder if he knew who he was talking to. Definitely take a lot of photos before you move in. Because you will get charged for things that were there before you moved in. They say they compare the photos from the pre-inspection. But they don’t have you have to argue with them about dropping painting charges. Definitely would not recommend. I’m sure I’ll get the same copy-and-paste response that’s under all these other 1-star reviews. But I hope this review helps someone looking for a more enjoyable living experience.

Really enjoying my time at The Banks so far! The environment is great, the amenities are awesome, and the location is super convenient. The staff at the leasing office have also been really helpful and friendly. One of my packages arrived earlier than expected, and they were nice enough to bring it into the leasing office for me. They’ve also been really quick to answer my questions and help with any issues I’ve had. Overall, it’s been a really good experience so far!

Very mixed reviews about The Banks. I really pushed to give it 3 stars. The management (Matt) is what should get a 1 star!! Let's start with what you need to know considering the idea of signing a lease. Read the reviews, you will see a theme that we missed reading. Everything will be turned around that "it's in the lease, it's our policy, and that's the tenant's responsibility" Be very aware, you will get charged for cleaning at the end. My daughter was charged $174, as were the 3 other roommates. Add that up and that's close to $700! The apartment was thoroughly cleaned before moving out. ALSO when they moved in, they had to clean it because it was dirty. If you try to reason with Matt, management, good luck. He is extremely rude and I am pretty easy going. You will see his name pop up a lot in reviews with the same comment. Absolutely no personality and it's as if he gets a kick back from the all the cleaning fees. The water heater went out very often and they were told it was replaced, still had many episodes of zero hot water. Overall, it's a very price place to stay for what you get. The things that were nice: location, parking garage, the pool area, the other staff members were nice, separate bedroom/bathrooms for each tenant.

This place is an extortionists dream. Don't bother cleaning the unit when you move out you will get charged $132.00 no matter what. Don't believe me check out the photos. When i helped the daughter move out we deep cleaned the place and moped the floors. The place was spotless and still got charged! I would advise not moving here i would give it zero stars but that is not an option. This is absolutely unacceptable!

Ever since the new management has taken over, I have seen significant improvement! Staff is very responsive, and always willing to help. Maintenance requests have been take care of very quickly. I love the amenities, especially the pool, gym, study rooms, and shuttle. The bus is on a very reliable schedule with multiple stops that get me to my classes on the east, west, and even the UIHC right on time. The drivers are also awesome! I love the community feel, and the fact they do events and little pop ups. The location is great, as it is in walking distance to shops, a grocery store, and I’ve even been able to walk to events at Xtream arena. I feel very safe here, which was an important factor in choosing where to live! My parents think this was an awesome choice when I was looking for housing options and said I most definitely needed to sign my lease for next year! Do yourself a favor and get your unit reserved because while you’re going through this college experience, don’t short yourself on your living situation.