The Pier Conway, conway-sc

I have really enjoyed my time at The Pier Conway, especially since the new management and maintenance teams took over. The difference they have made is amazing! The staff is incredibly friendly, professional, and quick to respond to any questions or requests. Maintenance is also super efficient now. My absolute favorite part about all the recent changes has to be the brand-new gym floor! It looks incredible and makes working out here so much better. Because the community is running so smoothly and the new team is so great to work with, I just decided to renew my lease for another year! Highly recommend living here.

This place blows. Gym cable has been broken for months. They do trash’s whenever they want not everyday. And if I had a dollar for every time I went in there bathrooms and there was no toilet paper I could pay for at least a month of there overpriced parking. Not to mention them deleting my comment off the instagram about the cable.

THE WORST!!! My daughter has been here since Sept. Trash does not get picked up; pools are green when they are open. She has been paying for a parking pass since Aug and they still have not given her one. Nobody in the rental office cares. She signed a lease at another place for next year. This place should not even be habitable! That is how bad this apartment is. Please - parents - DO NOT LET YOUR KIDS RENT FROM HERE. We have contacted the state health department and the state attorney general to see if we can get someone to listen because the Pier management - if you can actually call them management-just lets things get worse without any corrective action. We are beyond disgusted with this place. My daughter also said that student in another building had a positive test for mold and she reported to the health department. Lets see if either the pier takes care of it or it gets condemned.

Move out in July of 2025 and I get a email now threatening to send me into collections due to $43 left on a bill. It’s been 15 months since I’ve live there and all of them sudden I get this email from them saying I have 8 days to pay this “all of the sudden balance.” Never missed a payment in my life, very odd way to handle this kind of situation. Really putting the client first and making sure to handle business the correct way. BBB take a look at these guys solid way to go about business. “your account will be officially transferred to our collections partner.”

We just moved in about a month ago and although there has been some minor issues maintenance, especially Thomas, have been nothing but helpful in fixing everything. He is helpful in explaining the issues to avoid future problems and puts all his efforts into finding a solution for maintenance issues. Him and all of the maintenance team here are great resources!