The Edge at Conway, conway-ar

I have stayed at The Edge since August of 2024, and I truly had an experience that I think no one should ever have to go through again. From having roommates who would leave the front door wide open all night or collect dead animals and put them in the shared freezer, to having a broken toilet, washer, and dryer for two months, I have truly seen it all. To be completely transparent, The Edges’ issues do not stem from it being a bad complex; cosmetically, it is a wonderful place to live, and it offers many amenities and the advantage of being within walking distance of the college. The main issues with The Edge have been the nonexistent management structure, where you are given the runaround on any potential issue until it becomes a bigger problem, and you have to contact corporate to get anything done. The living situations the previous management subjected me to, knowing what I was dealing with, led me to have to call the police and file reports to get the office to do anything about the situation. Their solution was to have me move out of the apartment I had already lived in for a year and a half, due to their mistake and negligence, which escalated the situation. In addition to the roommate issues, I’m pretty sure they were hiring whoever they could to do maintenance, I assume with no background checks, leading to my property being stolen by someone employed by the complex. I was ignored, lied to, and truly taken advantage of by the management throughout the entire time I have lived here. Since March of this year, they have been under new management, and since Ms. L’Shelby Price has taken over, I have truly seen a 180 from this place. I wholeheartedly believe that she can be the change that The Edge needs to become a wonderful place to live, but I don’t think it would be fair of me to recommend it as a place to stay without sharing a piece of my experience. I recommend that those considering The Edge gain firsthand experience and give Ms. L’Shelby a chance to further improve this place, as I have already seen it begin to happen. Be wary of the persistent issues in these reviews and don’t let yourself be taken advantage of.

I’ve had the pleasure of residing at The Edge for close to a year. My experience has been nothing short of amazing. The staff at the front are tremendously helpful, respectful, and kind. Every time I come into the front office to pick up a package I’m always greeted by a smiling face. They are currently under new management and Shelby has been a phenomenal asset to the Team! She demonstrates exceptional leadership, extreme professionalism, brings such an high level of poise & grace in high pressure situations and is making a positive impact on her team as well as the complex. She is truly dedicated to enhancing the quality of the property and providing residents at The Edge the BEST experience possible. I look forward to seeing what’s to come!

These apartments are great. The people in the office have been very helpful and so has maintenance. They have fixed any problems I have had just in a couple of days. And the apartments are really nice and affordable.

Their latest escapade.They raised current residents rent, so they could give a free month and knock a $100 off new arrivals.So basically , I am sharing a room with somebody that is paying a hundred dollars less than I am , and i've been here for 3 years this is building keeps getting passed around between l.C , and l , c , we've had three different management companies just in 6 to 8 months i\nWould not suggest you place your children here for a college experience at u.C a. ALSO, WARNING EXCESSIVE COCKROACH ACTIVITY.IF YOU BRING YOUR THINGS HERE , YOU WILL HAVE THEM FOREVER. The reviews you see are from staff members

⭐️ (0 stars if that were an option.) This has easily been one of the most frustrating living experiences I’ve had. The biggest issue is the constant lack of structure, accountability, and professionalism, and it starts with management. Management changes constantly, and you never know who is actually in charge. Just when you get used to one person, they’re gone and replaced by someone new who has no idea what’s going on. There is zero consistency, and residents are left to deal with the confusion. On top of that, many of the front office leaders come across as rude, dismissive, and completely unwilling to assist unless you push repeatedly. Basic concerns are often brushed off, and there is very little sense of urgency when residents bring up serious issues. Maintenance is another ongoing problem. Requests can take months to be addressed, and when they are, the fixes are often temporary. Issues that should be simple end up becoming long-term problems because nothing is handled thoroughly the first time. There have also been recurring essential maintenance failures, including extended hot water issues that were never permanently resolved. Being given temporary workarounds instead of real solutions while continuing to pay full rent is unacceptable. Overall, the lack of stable management, poor communication, and unreliable maintenance makes this place incredibly difficult to recommend. An apartment should feel organized and supportive, not chaotic and dismissive. Until there is real accountability and consistency in leadership, I would strongly caution anyone considering signing a lease here.