Statehouse Lane, columbus-oh

This company couldn't care any less for their current residents. They had no urgency is fixing our AC, washer/dryer, ice machine, garbage disposal, and did so in the cheapest/easiest way possible. Forget his name, I think its Gee, he does good work, and CJ is good too. I appreciate them, but they are not the ones responsible for the issues we have had. The maintenance staff had to pay WITH THEIR OWN MONEY to get us AC because the higher ups did not want to approve work to be done. Our room was around 81 degrees for the whole month of August/September, a little window unit does not work for a 4 bedroom unit. "Upgraded" our Wi-Fi halfway through the year, and now it turns off randomly multiple times throughout the day, all so they could get a cheaper option. I have lost points on graded assignments because the Wi-Fi cuts out in the middle of a quiz. Parking garage door is so inconsistent too. Know people that have been late to classes/appointments because the door will not open and let them out. If you are a student looking for a reliable place to live, the location and nice looking rooms are not worth it. Very deceiving. Too many problems and issues that are left unresolved.

I stayed in Statehouse Lane this year as OSU leased it out for sophomores, and my experience was not great for “luxury living”. At the beginning of the year, our AC went out multiple times during the hot months and our thermostat would read at 80°+ for multiple days in a row. Maintenance did their best, but it was ridiculous in the first place. We also had MULTIPLE issues with our laundry unit. The washer broke a few times and they had to completely replace our washer and dryer. The washer also would have problems draining and laundry would be a whole day process as our laundry would come out soaked. Early into spring semester, our kitchen sink started to leak excessively; it took maintenance TWO HOURS to come and fix it, and they simply shut it off for the night and fixed it the next day. They changed the wifi halfway through the year and it worked half of the time, which would often lead to my suite mates and I having to go to campus or other places simply to do work. There was so much water damage to the drawers when we moved in, and our freezer was missing a door and the ice machine was disgusting. I’m giving Statehouse two stars as I will say, the front desk staff and maintenance were extremely friendly, especially Nick (front desk) and CJ and his coworker (maintenance). I made it through the year because for a dorm, it was nice and a definite upgrade. However, I would NEVER pay the excessive rent to live here.

Statehouse Lane is an absolute disgrace, and its management is a complete failure. The problems in this building stem almost entirely from incompetent leadership at the director and upper-management level. Those in charge show no real leadership, no accountability, and no urgency to fix issues that have been ongoing for far too long. Instead of addressing problems, they focus on protecting themselves and deflecting blame onto staff who are already overworked, underpaid, and stretched far beyond what should ever be acceptable. Employees are routinely forced to deal with situations that should fall squarely on management, simply because leadership refuses to step up and do their jobs. This isn’t a staffing issue — it’s a leadership failure. The building itself is in terrible condition. Facilities are broken, maintenance issues are constant, and meaningful repairs rarely happen. Safety is clearly not a priority. The courtyard has little to no lighting at night, creating an environment where residents do not feel safe. On top of that, anyone can access the building through the parking garage with virtually no oversight, which is completely unacceptable for a residential facility. Fire safety is another glaring failure. The fire alarm panel goes off constantly, and management has chosen to do nothing about it. This has led to repeated false alarms and a complete erosion of trust in the system — residents and staff no longer know whether an alarm signals a real emergency or just another malfunction. This is dangerous and irresponsible, and it puts lives at risk by desensitizing people to what should be taken seriously every single time. There is also a serious lack of control over who is allowed in and around the building. Homeless individuals, intoxicated people, and students with known prior misconduct histories are frequently present with minimal supervision. This puts residents and staff at risk and demonstrates a complete disregard for safety. The staff situation reflects the failure at the top. Some employees are genuinely hardworking and clearly doing everything they can despite impossible conditions — they deserve recognition for that. Others consistently do the bare minimum or avoid responsibility altogether, which is exactly what happens when leadership refuses to enforce standards or hold anyone accountable. Statehouse Lane is unsafe, poorly maintained, and severely mismanaged. The responsibility for that falls directly on the directors and leadership running it.

They clearly do not care about resident safety, we have had a string of break ins in the garage into peoples cars and now tonight mine was broken into. They keep saying they have people watching but whoever was standing there basically just seemed unbothered when I told him my car had been broken into and started telling me things I already knew. Not to mention the wifi issues as well, switching to a new service halfway through the year and now it goes out 3-4 times a day and they have been “fixing” it for for 5-6 months. The only thing they did was slide us 1 free pizza for 7 people to try to apologize for the wifi. At the beginning of the year they also took 3 months to fix our ac/heat and kept telling us they were trying to figure out “permits” when finally after 3 months, one guy came out and replaced one tiny part. This is getting absolutely out of hand and it seems like they have not been trying to help us out at all.

Statehouse on lane has been awful to us this entire year. We spent two months of summer without A/C, the only reason we got a portable unit was because one of the maintenance staff but it for us with his own money because we were living in 81 degrees. The parking is way to expensive considering the door likes to malfunction frequently, and the wifi has been a constant issue. As an Ohio State Student, a good wifi connection is critical for me to complete my work efficiently and on schedule. At the beginning of the year, we had no issues. Then statehouse cut costs and switched WiFi providers and it has been increasingly unreliable. At least once every 8 hours the wifi will disconnect without turning back on for who knows how long. When it does turn on, it's sk incredibly slow it's hard to do any work. Statehouse has done absolutely nothing to take care of its residents. The only good people are the maintenance workers, especially G, but that's only because they've been trying to help take care of us while the rest watch and cut costs.