StateHouse Highline on 9th, columbus-oh

I stayed here for the past two years, and I hated it more every month. Pros: Great location! Cons: The villains that own this place could not care less about the tenants. For the longest time, only one entrance was working; the one next to the permanently broken elevator. But at least the working elevator was next to the BROKEN entrance. On that note, the entrances were often unlocked, so homeless folks would live in the stairway which is kind’ve funny but mostly scary. Bonus, every time the handy man is at my place, EVERY TIME, he crop dusts my apartment. Literally leaves my place in a stinky haze that I was totally free from before he came by. It seems intentional. Whenever I would get a notification from Amazon that my package was delivered, I’d actually be able to pick it up at the office a week later. What were they doing? Shaking my packages to guess what was in them before handing them over?? One reason I was drawn to this place, was the promise of a pool, which as of early July at least, has been closed because of the overwhelmingly stinky green MUCK and mire that’s filling it up. I honestly can’t believe this place is still in business

This place is an absolute joke. I lived here for 3 years and somehow it just kept getting worse every single year. The hallways constantly smelled like shit because people would leave trash piled up on the fourth floor for days. The doors were always left open so homeless people would literally sleep in the stairwells. Super safe, right? My washer and dryer broke after using it the exact same way for three years, and somehow they tried to tell me I was responsible for replacing it. Yeah… no. Then my key fob died, and when I called emergency maintenance and the lockout number, nobody answered or showed up. I literally had to sleep somewhere else because I couldn’t get into my own apartment. The front elevator barely ever worked, and for about a month the back entrance wouldn’t even open. I had to walk an entire lap around the building just to get into my own apartment. For the amount of rent they charge, that’s embarrassing. Speaking of rent, they raise it every single year by around $50 while somehow making the place worse. They also threw random charges on my account that made absolutely no sense. Management was a nightmare. During roommate issues they barged into my apartment with a maintenance guy accusing me of harassment even though I had video proof showing what was actually going on. Instead of listening, they just made assumptions. On top of that, random maintenance and cleaning crews would show up inside my apartment without any notice. Don’t even get me started on the amenities. The pool was closed for over half the summer and literally sat there full of green nasty water that smelled like shit. Everyone with balconies facing the pool got to enjoy staring at a swamp all day. Then it finally opened less than a month ago. Thanks for the “luxury amenities.” The gym was also closed for like two months for “renovations.” It finally reopened and looked exactly the same. I honestly have no idea what they renovated because nothing looked different. This place charges luxury apartment prices for college dorm quality management. Save yourself the headache, save yourself the money, and live literally anywhere else.

I’ve had such a good experience at Statehouse Highline. The leasing team is literally the best, they’re always super helpful and actually kind whenever I stop by with questions. It makes a huge difference living somewhere where the staff genuinely cares and makes things easy for you!

I’ve had a great experience so far while searching for an apartment. The leasing team has been welcoming, responsive, and easy to work with. Peter Hwang especially made a strong impression he was informative, patient, and always willing to take the time to answer my questions. His help made the entire process feel much smoother and far less overwhelming. I really appreciated his assistance and the positive experience overall.

The reason I am giving two stars is because I like my actual unit, but the management makes the great room not even worth it. It is understandable that with any property there will be maintenance issues from time to time, but the way that management addresses the issues is disrespectful. I often have felt like they take advantage of the fact that they house college students who need to live near campus and do not have experience with other kinds of properties and therefore don't know what is and is not fair. When the new Wifi that they promoted for months began to have issues, they emailed residents saying "just a reminder the wifi is free" as if it is not standard for an apartment complex charging $1200+ for rent to provide wifi, ESPECIALLY in a building where it houses only students who need wifi for school. Additionally, that is just a lazy response to say stop complaining because you're not paying for it. That is the type of responses to expect with any issue. They will always deflect blame. The elevator has been broken for two months (broke 1/24 it is now 3/24) and they said "it's not on us we are waiting for parts". Last year the pool opened over a month late and it was "it's not us we are waiting for the city". Now at 2pm today the wifi has been out since 1pm yesterday and it's "we can't do anything it's all on when the wifi company can fix it". All this is to say that they will not advocate for their residents when issues arise. Utilities are an entirely different issue. Before signing, be aware that utilities will add an additional $100+ per person in rent. Even in months where my roommate and I were both home for break and were not using water or running our air conditioning. We tried to address the issue and management and the utility comply kept pointing fingers at each other, telling us to dress the issue with the other. Also there are issues like this month where they are charging two months of utilities at once. When I just went onto the portal to pay rent it was $400 above the cost of the room, meaning somehow my bill for two months of utilities was over $400, one of those months being over winter break when no one was even here. The management refuses to help or offer guidance besides take it up with the utility company. The negative reviews about this complex are the ones to pay attention to. I have literally been offered merch in exchange for a review before and that's what many of the 5 star reviews for this apartment are from. It makes me sad because I really do like my actual unit a lot and I love the location of the apartment. I would have resigned if it wasn't for all of the issues involving the complex and management.