StateHouse Highline on 9th, columbus-oh

I’ve had such a good experience at Statehouse Highline. The leasing team is literally the best, they’re always super helpful and actually kind whenever I stop by with questions. It makes a huge difference living somewhere where the staff genuinely cares and makes things easy for you!

I’ve had a great experience so far while searching for an apartment. The leasing team has been welcoming, responsive, and easy to work with. Peter Hwang especially made a strong impression he was informative, patient, and always willing to take the time to answer my questions. His help made the entire process feel much smoother and far less overwhelming. I really appreciated his assistance and the positive experience overall.

Upon writing this review I find myself at loss for words. Signing the dotted line to a lease here is a one way ticket to disappointment, negligence, safety concerns and random but routine visits from maintenance as anything that possible can break in this building, will break. At first glance it seems like a high end apartment living option, but time quickly shows you are getting far less than you are paying for. Nightly encounters with people experiencing homelessness in the hallways, maintenance requests ignored, and an uncleanly environment has me losing sleep at night. Attached are images of our trash room more than 1 week apart. As opposed to handling the matter swiftly and with common sense, staff just opened the windows in the room to air it out and turn a blind eye. The smell lingers throughout the entire building. Worst of all is the building manager Khrissy who points the finger and plays the blame game on tenants and fellow staff. As opposed to working to find a resolution to issues, the only word in her vocabulary is “deny” as she refuses to apologize or take accountability in any capacity. Her staff are walking on eggshells around her and aren’t able to help a whole lot either. Genuinely hope others do not have the same experience as me, I am counting down the days to the end of my lease.

The reason I am giving two stars is because I like my actual unit, but the management makes the great room not even worth it. It is understandable that with any property there will be maintenance issues from time to time, but the way that management addresses the issues is disrespectful. I often have felt like they take advantage of the fact that they house college students who need to live near campus and do not have experience with other kinds of properties and therefore don't know what is and is not fair. When the new Wifi that they promoted for months began to have issues, they emailed residents saying "just a reminder the wifi is free" as if it is not standard for an apartment complex charging $1200+ for rent to provide wifi, ESPECIALLY in a building where it houses only students who need wifi for school. Additionally, that is just a lazy response to say stop complaining because you're not paying for it. That is the type of responses to expect with any issue. They will always deflect blame. The elevator has been broken for two months (broke 1/24 it is now 3/24) and they said "it's not on us we are waiting for parts". Last year the pool opened over a month late and it was "it's not us we are waiting for the city". Now at 2pm today the wifi has been out since 1pm yesterday and it's "we can't do anything it's all on when the wifi company can fix it". All this is to say that they will not advocate for their residents when issues arise. Utilities are an entirely different issue. Before signing, be aware that utilities will add an additional $100+ per person in rent. Even in months where my roommate and I were both home for break and were not using water or running our air conditioning. We tried to address the issue and management and the utility comply kept pointing fingers at each other, telling us to dress the issue with the other. Also there are issues like this month where they are charging two months of utilities at once. When I just went onto the portal to pay rent it was $400 above the cost of the room, meaning somehow my bill for two months of utilities was over $400, one of those months being over winter break when no one was even here. The management refuses to help or offer guidance besides take it up with the utility company. The negative reviews about this complex are the ones to pay attention to. I have literally been offered merch in exchange for a review before and that's what many of the 5 star reviews for this apartment are from. It makes me sad because I really do like my actual unit a lot and I love the location of the apartment. I would have resigned if it wasn't for all of the issues involving the complex and management.

***MUST READ***I lived at this property from August 2024 to July 2025, and I can honestly say my experience was extremely disappointing. Below are just a few of the many issues I personally dealt with during my lease term: 1. Major Safety Concerns • In October 2024, I went to use the trash chute and instead found three unhoused individuals inside the trash room who had dragged in furniture, were smoking marijuana, and invited me in. When I reported this, management told me to call the non-emergency line — no staff came, and the police never arrived. This exact incident happened two more times in the following months due to broken locks that remained unfixed despite being reported. Only after the final incident did police get involved and the individuals were charged with trespassing. Locks were finally fixed weeks later, and security was only added after repeated complaints from me, my roommates, and even our parents. • A unit fire broke out in fall 2024 and the sprinkler system never activated. It turned out the system had not been inspected or maintained. The fire department had to remain onsite 24/7 for nearly a week — all of which was preventable. • During my lease, another unit was trespassed when someone swiped keys off a counter and stole a tenant’s car from the garage — yet another example of failed building security. 2. Emergency Response Failures • One night at 2 a.m., the hot water extension in our unit exploded, flooding our laundry room. We called every number provided, including “24/7 emergency maintenance” and “24/7 security.” Not a single person answered or came. We had to call the fire department ourselves to stop the flooding. 3. Poor Management and Communication • Management turnover was constant, with new faces every month and no consistent communication or accountability. • Utility billing was inconsistent, with charges applied to the wrong months. • The pool remained closed until June 23rd, even though management admitted they knew about a crack back in April. Meanwhile, they left the pool uncovered, full of green, swamp-smelling water for two months. 4. Unaddressed Facility Problems • Trash chutes often stayed stuck open, filling the hallways with rancid smells. I ended up putting magnets on them myself just to keep them closed — something management should have taken care of. • At one point, a homeless man was found sleeping in the club room surrounded by food and trash. Overall Experience This is just my personal experience in one year at this complex, and I can only imagine what other residents have endured. From unsafe living conditions to complete failures in emergency response and maintenance, I would strongly caution anyone considering leasing here.