Luxe Belle, columbus-oh

My son is a resident at Luxe Belle. His stay has not been perfect, but currently what is going on in his $2662 apartment is dreadful and unacceptable. He has been without a working air conditioning unit since March 11, 2026. The work order was submitted and confirmed by Luxe Belle on that date. Since that time, either myself, my husband, and/or my son have had to continually inquire about the status of the repair. We have been met with incompetent responses that are delivered rudely and very unprofessionally. We are told they are aware of the situation and that they are working on quotes. When asked about the status of the quotes one of the 2 girls at front desk said the AC company had not submitted the quote back to L. Belle. As of Monday they were still waiting on the info and only had one AC company out for a quote. When I asked for their supervisor, they were reluctant to give me her information. I finally did receive the Regional Managers email from them. My husband sent her an email requesting her to send updated information. I called the corporate office and left a message for the Regional Manager stating the same. Neither one of us have received the courtesy of a reply. Today when I called Luxe Belle, the girl had no new information to share with me on the status of the repair. She was extremely rude, fast talking, aggressive, interrupted me continually, and finally hung up on me mid sentence. I think Luxe Belle is forgetting who the customer is who is paying $2662 in rent every month (never late on rent). Both girls at the front desk of Luxe Belle have been aggressive with their communication with us, like they are doing us a favor, and not supplying thoughtful, educated responses. All I want is for my son’s air conditioning to be fixed. It had been almost 30 days without a plan or timetable of when the repair will take place. Meanwhile, his thermostat has been reading upwards of 86 in degrees on warmer temperature days. It’s only getting hotter outside as we move into May. We have had to pay for a hotel room at one point because his apartment was so hot. Luxe Belle markets itself as a high end apartment complex with many amenities. One of the more basic, but critical ones, is AC. This is unacceptable that this has not been repaired. It is unacceptable the way Luxe Belle handles correspondence with their renters. It is unacceptable that upper management does not communicate with the renter to solve the problems at this facility. I would strongly advise anyone looking to rent an apartment, to go elsewhere. If a problem arises, Luxe Belle will not treat it seriously. A prospective renter can find another high end apartment complex, pay the same rent, and not have to potentially deal with this unprofessionalism.

I have lived here for two years now. The particular apartment I live in is one with amazing floor to ceiling windows - increasing the rent price. It’s hard to justify that when I cannot see out of them because how filthy they are. Since living here they have NEVER ONCE been clean and I am embarrassed and disappointed because of it. I’ve asked on two to three occasions about getting them cleaned and that was before summer began. They said they were getting a quote from a company but i figured that they are going to wait until move out time to have them cleaned - so chances are I will have lived here two years without ever having clean windows. At this point through the frequently out of service elevators, horribly dirty carpet floors, frequently out of service call box, and no regulation for receiving packages I am dissatisfied. It would not be so bad if rent were not the most expensive I’ve seen in the area for campus but it is. Danika is very kind as well as Steve, so I appreciate them and have always enjoyed seeing them around the building. Steve was always great with our maintenance requests, even going out of his way to run to the store to get us a tube instead of ordering it so that we could have a washer working ASAP. There just needs to be more care in upkeep and thinking about the residents.

Luxe Belle is amazing. The apartment is lovely and the staff is extremely friendly. Already resigned my lease for the following year. Truly the best place to live as an OSU student. They have fun community events too!

Great location (right next to south campus) and amenities. Key fobs on all entrances and elevators makes the building secure. Excellent place to live as an OSU student!

Awesome place to live! Friendly staff, great location, and wonderful amenities! Love my balcony views during sunset hours. It is amazing how there are community events hosted by the staff!