Lumen on Ninth, columbus-oh

The move in experience was outstanding. Easily the least stressful college move in we have experienced. We pulled our SUV in, and a team of movers took care of every single item and brought it to my daughter's room. The staff even had food and drinks for everyone on move in. The facility seems very safe you need a tag to get in after hours. There was one small needed repair in the apartment. They have an app that you open a ticket and you get text updates. The Issue was repaired in very timely manner, with text updates provided, with no further action on our part. Very satisfied with Lumen on Ninth.

The maintenance team here is absolutely amazing! Anytime we had an issue in our unit, William responded quickly and got it taken care of right away. He is incredibly helpful, professional, and efficient. My sister and I always enjoy seeing the maintenance staff around because they are some of the kindest people. We truly appreciate all of their hard work!

Exceptional Move-In Experience ! The entire experience exceeded my expectations. Everything was exceptionally organized, clear, efficient, from the previous emails to the signs outside the building. The moving team was FANTASTIC, handling everything quickly, carefully, and professionally. The room was clean, fully prepared and in perfect condition upon arrival. The building spotless The welcoming event, complete with food, photos, and a DJ by the pool, created a fun and inviting atmosphere for both students and families. Thank you to the entire team for making the move-in feel effortless, enjoyable and exciting!

I have loved living at Lumen! The amenities and team make the place what it is. Specifically, one of the team members, Kassidy, has always been super helpful with her willingness to help and she has made my time living here much better.

Tried to deal with them for an early termination of a lease. Management said to fill out paperwork and they didnt see that there would be a problem. Did everything that was asked of us. Daughter had to go home to take care of her mother that has terminal cancer and going thru chemo and needs 24 hour care. Again management said they didnt see a problem. Then we get an email stating it had been denied. So, call Lumen and talk to someone and they said to email accounting to set up payment arrangements for remaining balance. Email accounting and he says no payment arrangements. Don't tell someone one thing and do something else. Tried everything to set up payments but no help from them. On a situation with a family emergency like this youd think they'd be a little more understanding. I wouldnt recommend renting from them