Hometeam Properties, columbus-oh

Very bad and predatory behavior. The office people handing over the keys have no idea how the apartments look like. Hallway are dirty and inside the apartment not painted nor cleaned. They talk about the rental contract but they have no idea what a real contract should look like. Signing a rental contact becomes valid when the prospective tenant has inspected the room is satisfied. Filing the rental application is just an offer without an acceptance hence there is no contractual agreement at this time. The apartment has not been painted nor cleaned when I went for the keys. I was told to call maintenance to schedule the painting. As a new resident I expected a clean apartment to move in. The office people were rude and ignorant about the rental contract. Signing a contract for a room that is not livable violates the contract. It amounts to misrepresentation which is one of the vitiating factors that render the contract null and void. While living in the apartment if I have an issue then I can call maintenance but when I am moving in for the first time I have nothing to do with maintenance. If the room is not ready in a livable condition why do you give out the keys. The quality control or the management needs to verify that everything is ready in a livable condition before handling over the keys. Under normal circumstance the maintenance person has to do a walk through with the prospective tenants before the keys are handed over. Home team properties have violated the tenancy agreement from the start. They will have to fixed the room or refund the full deposit and the one month rent. If not then I will see them in court. But I hope it will not get to the point where we have to go to court

Mike was excellent. I submitted the request at 9 am and he was here by 10:15 am. He explained the issue in terms we could understand and worked quickly to solve the issue. He also replaced our broken toilet seat even though that was not included in the request. He was clean, timely, and overall great at his job

My time at Ohio State over the last 4 years was amazing the only poor choice I would take back was ever leasing with home team properties. They refuse to take accountability for any mistakes they made during the year I leased with them. When I would try to seek assistance for legit any of the dozen major issues I had it was like taking to a brick wall. I tried to be calm and compassionate to the front staff but the management honestly leaves them out to dry when people have a higher tier problem. They will walk into your apartment without warning. They will not take accountability. They will not be helpful. I had to get a demand letter from student legal services before they finally took me seriously when all was said and done. Two years after my lease was up I was contacted because of $12 that wasn’t paid after the office told me I was paid up when I moved out. This had me in collections apparently which hurt my credit. When I spoke to the office they admitted to their mistake and covered the cost but the fact that this even happened in the first place blew my mind. It wasn’t until I spoke on over 3 dozen occasions that they finally fixed it. DO NOT RENT HERE EVEN IF YOU WILL BE HOMELESS OTHERWISE.

As you look for a place to call home on campus, I urge you to consider why a company would need to encourage tenants to flood their Google page with a 5 star review every single time maintenance is done, yet still have a sub 4 star rating. Consider why they need to offer you free parking and a gift card just to sign at their property. Consider why year after year, so many of their units turn over, rather than having residents renew their leases. I have lived here for two months, and have never felt so disrespected by a company in my life. I can almost never park at my own property, have spent months trying to have maintenance issues that were present at move in addressed (they legally only have 30 days to address your ticket), and have lost hours of my time trying to unravel the constant communication issues and inconsistencies within their front office. The unfortunate reality is that Hometeam does not have the slightest incentive to address these issues and actually provide tenants with appropriate service, because they know that when the current batch of students does not renew, there will just be an influx the following year to take their place. This lack of care is evident. For prospective residents: if you want housing for yourself/your student that actually cares about your experience, go elsewhere. Hometeam is a morally bankrupt monopoly that cares only that units are filled and that they are getting paid. For current residents reading this as commiseration: Call OSU Student Legal Services, Off Campus and Commuter Student Engagement, and the city's 311 report hotline.

DO NOT RENT FROM HOME TEAM! We are paying way too much money for an outdated space. Bathrooms disgusting when we moved in, our toilets reek of a weird smell that we’ve tried to get rid of with bleach and other cleaning products which hasn’t done anything oh and if you need any maintenance work done good luck. They’ve made a ton of excuses as to why they haven’t been able to come out yet. They were apparently suppose to come and give us new toilet seats and change the light above our stove… hasn’t even gotten that done. We’ve had no working washer or dryer since we moved in and we’ve been waiting for a month for maintenance to come out. When we call no one picks up the phone and when we leave a voicemail no one gives you a call back. If you do get someone to answer the phone they are rude and disrespectful and make things up just to get the phone call over with. We finally got assigned 3 different people to come do our work order Friday and it is now Sunday and still no one has shown up. Overall rent is so overpriced for the quality of the space and no one at the leasing office is doing their job ever. Not one person I’ve spoken with has had a positive experience with home team. The only positive experience we’ve had was with Dre. She is AMAZING, super friendly and doesn’t give you bs excuses for anything she’s honest and knows what she’s doing. Shout out to Dre!