The Roost Columbia, columbia-sc

If I could leave 0 stars I would to help anyone thinking about this place. I lived here from August 2025 through July 2026, and I would NOT recommend this apartment complex to anyone. The price may seem appealing, but in my experience, it was absolutely not worth the problems that came with living here. During the year I lived here, management/staff changed twice, and there seemed to be a constant lack of communication and accountability. Whenever there was an issue, the response from the front office was usually some version of “maintenance is working on it,” yet I had multiple maintenance problems that were never properly addressed or fixed. Safety was also a major concern. The entrance gate did not work properly for most, if not all, of the year. During my time living here, there was even an incident where a deceased person was left in the parking lot. There were also late nights with cars racing through the parking lot, frequent arguments between neighbors, and situations where the police had to be called. I never felt like management took the overall safety and security of the property seriously enough. The amenities and basic services were also extremely disappointing. The pool was closed for about a month during the spring semester, despite residents continuing to pay rent for a property advertised with these amenities. The gym was consistently dirty and did not seem to be properly cleaned or maintained. The mailboxes were another constant issue—they frequently did not work properly, and I even received other residents’ mail in my mailbox. Between the gate, gym, pool, mailboxes, and maintenance issues, it felt like there was always something that was either broken, unavailable, or poorly maintained. My move-out experience has made my opinion of this complex even worse. I completed a move-out inspection with the manager and specifically discussed the condition of the apartment. I was basically told that because the staff had changed since I originally moved in, I could potentially be charged for things that should have been addressed or documented by the previous staff. That should not become the resident’s responsibility simply because management and staffing changed. More importantly, I was told during my move-out inspection that I should not be charged for anything. Now, a MONTH after moving out, I have received charges for things I was specifically led to believe I would not be charged for. I have emailed multiple times trying to get an explanation and have yet to receive a response. I also called the front desk trying to speak with someone about these charges and was met with an attitude instead of any actual help or attempt to resolve the situation. I paid more than enough money to live here for a year, especially considering the maintenance issues, safety concerns, broken gate, dirty gym, unavailable pool, mailbox problems, and constant management changes. I will not simply hand over more money without a proper explanation, especially after being told during my move-out inspection that I should not be charged. The lack of communication, accountability, maintenance, and concern for residents has been extremely disappointing, both while I lived here and after moving out. If you are considering living here because the price seems worth it, please think twice. A cheaper price does not make up for feeling unsafe, constantly dealing with things that do not work, and management that is difficult to get answers from when there is a problem. Do not move here. In my experience, it is NOT worth it.

We can't leave reviews without selecting a star. This slum deserves nothing. You are here to read the reviews, so believe the reviews. mold, mildew, leaking ceiling, water not running in the bathroom, water not draining in the shower, and we are on day one. Everything you've read so far was day one of moving in. Opening my room locked room door without any communication, changing locks to my apartment while being deployed, leaking ceiling on my bed, having to sleep on the floor and being denied an early termination. Don't be the one who did not believe the reviews. Stay away. Response: NO! you do not. You have not the entire time taken any action to rectify any situation. You attempt pacify the situation. You/your staff went as far to tell us that we were not in the military and that you need proof to release us from this nightmare. You are not looking for rectification. You reply to these comments to make it appear that you care. Everyone who has written a negative review and verify that you do not care

I have never written a review before—not for a restaurant, hotel, or apartment complex. However, my experience here has been so bad that I feel compelled to warn others. When I first moved in, management attempted to place me in an apartment with filthy carpets, mold on the walls, broken appliances, and a balcony completely covered in trash. After more than two hours of going back and forth with the office, they finally agreed to move me into a different unit that was at least livable. Unfortunately, the problems didn’t stop there. My air conditioning recently stopped working while temperatures outside were over 90 degrees, leaving my apartment above 80 degrees indoors. I have called the office multiple times, left voicemails, spoken to staff in person, and repeatedly expressed my concerns. Each time, I received a different answer. One employee told me it would be fixed the next day. Another said it would be addressed after the weekend. Now I’m being told I’ll have to wait yet another week because it “isn’t a priority.” To make matters worse, the woman I spoke with about this issue was rude, dismissive, and visibly annoyed that I was upset about living without air conditioning in extreme heat while also owning a dog. Instead of showing concern, she responded with attitude and made faces throughout the conversation. This isn’t an isolated issue. I’ve had to visit the office multiple times regarding maintenance requests, and every interaction feels like the first time they’ve heard about the problem. There appears to be little to no communication between staff members. It also took several separate requests to get maintenance to address a leak that was flooding the first floor of my apartment. When maintenance finally arrived, they told me that the office staff would “tell residents anything to get them off the phone.” Based on my experience, I believe it. This property has been one frustration after another. The lack of communication, poor maintenance response times, and dismissive attitude toward residents make it clear that management does not prioritize the people who live here. I would strongly recommend looking elsewhere before signing a lease.

I regret ever coming across this place Booked through Airbnb and had some complications. Was left without a place to stay for 5 days. However, that can be blamed on the company managing the airbnb listing and such (vector). What I cannot accept however is the level of filth that this place is in. I was told that they were expecting me a day later (another miscommunication thanks to vector). I asked if it was okay if I checked in anyway as they said all they were waiting on was two mattresses and a couch to be moved, nothing else. They kindly agreed. I regret asking. The place stunk of cigarettes, there were burn marks and stains everywhere, multiple dead roaches, dirt and hair on the staircase and carpets, and the state of the vents was pitiful. I asked if they had cleaned the place and the person I mainly talked to at the leasing office said yes, that they had just cleaned it and that she had actually just come from there. I do not know in what universe this is considered clean. Save yourself the stress and do not book this place, whether through Airbnb, Furnished Finder, or else. I do appreciate the staff’s patience and flexibility with me through this frustrating process as vector truly messed up multiple times and there were multiple miscommunications. However, please get a new person to do the cleaning.

My experience at the roost has been nothing but negative. From horrible communication to straight up lying to resident. It took 13 days for us to even get someone to come look at our washer and when they finally came out all he had to do was bend the lid, 5 minute fix. Our apartment has had a giant leak and mold problem, we've been asking for months to have someone come out and check our air quality and ventilation for mold and we are ignored. They've left a giant hole in our wall from where they ripped out the mold and did nothing else. We have holes in parts of our ceiling from leaks and water damage with no fix. Our roommate was getting charged $50 extra dollars a month for pets that were not hers. Staff is constantly dismissive and disrespectful. They put up a front when you tour only to move you into a nasty torn up apartment full of mold and damages. Our gates are constantly broken with no haste in fixing them. Non residents fly through and we are threatened to have a fee added to our rent rather than them going after the ones breaking the gate. Security has no real concern for residents and watches people fly in the gate. Affordability isn't even worth it with this place.