Redpoint Columbia, columbia-sc

I lived at Redpoint Columbia for 3 years. If I could give 0 stars, I would. The biggest issue has been the constant feeling that management is looking for ways to take advantage of students financially. I have been hit with random charges throughout my time here that I had to repeatedly fight to get removed. Trying to terminate my lease was an absolute nightmare, and I felt like I was being charged and pushed around every step of the way. Their communication is also terrible. You can call and get one answer, then email and get a completely different answer, and somehow the outcome always seems to work against the resident. The office frequently doesn't answer the phone, and actually getting a straight answer from someone can feel impossible. The pest control situation was another huge problem. Neighbors had roaches, and eventually they started spreading into our house. Instead of actually addressing the problem as a property-wide issue, we were given a pest control company to contact ourselves and told we'd have to pay to have it treated. After living here for years and paying rent, I shouldn't have to pay out of pocket because pests are spreading from neighboring units. The security is also extremely concerning. The supposedly locked gate is frequently left open, which completely defeats the purpose of having a gated community. There have also been serious safety incidents in the surrounding area, including incidents at The Roost and incidents associated with parties at Redpoint. Regardless of where exactly an incident occurs, the overall environment has repeatedly made me question how seriously resident safety is being taken. After 3 years of living here, I have enough experience with this property to say this confidently: I would not recommend Redpoint Columbia to another college student. College students already have enough financial stress without having to constantly watch their backs for questionable charges, inconsistent communication, pest problems, and poor management. My biggest advice to anyone considering signing here: READ EVERY SINGLE THING, DOCUMENT EVERY CONVERSATION, SAVE EVERY EMAIL, TAKE PICTURES, AND GET EVERYTHING IN WRITING. Do not rely on what someone in the office tells you over the phone. I genuinely regret spending almost my entire college experience here. I would choose somewhere else.

*** PLEASE READ THIS BEFORE YOU SIGN A LEASE**** Please do NOT live here, I got robbed at gunpoint here and they stole my car. I ended up losing over 5000$ over something I didn’t do. Management did nothing about it, didn’t even follow up about the incident. At the end of my lease, I had 1300$ that were solely fees, and they said even though I got robbed, I had to pay it. They said I signed a contract. They also did, stating that redpoint was a GATED community. When I got robbed, guess where the robbers came from… you guessed it, the gates that had been broken for over a year. Please do not send your kids or yourself here, the worst years of my life were at this place. There are shootings every weekend. Management does not care about you. They are the most passive aggressive people. They get new management each year, that doesn’t surprise me. At this point, send your kids to live on the streets, it’ll be safer.

Overall, my experience living at Redpoint was fine, and I do think the safety and overall living experience have improved compared to what they used to be. However, there are several areas where this property seriously needs improvement. First, communication is extremely difficult. Getting someone to answer the phone or respond to emails can be a challenge. Residents are told to communicate through the resident portal, but in my experience, that was not reliable either. If you have an urgent issue or need maintenance assistance, I would not expect quick or consistent communication. Second, be prepared for possible HVAC issues. I experienced problems with my AC and heating that went unresolved for 3+ months, which was extremely frustrating. Lastly, I highly recommend being VERY thorough during your move-in inspection. Take pictures and document everything, even if it seems minor. I was charged $350+ in move-out fees and had difficulty getting clear documentation and explanations for those charges. When I questioned the fees, the response and lack of transparency were disappointing. There are positives to living here, and I do believe the property has improved in terms of safety and the overall experience. However, better communication, more reliable maintenance, and greater transparency regarding resident charges would make a significant difference.

I would not recommend this apartment complex to anyone, especially considering it is marketed as student housing but seems to allow just about anyone to live there, with little regard for maintaining a true student-focused community. The low rent may seem appealing at first, but you quickly realize that the quality of the apartments, amenities, and management reflects exactly why the rates are so cheap. Management and office staff rarely seem willing to do their jobs. Communication is terrible, and getting responses to maintenance requests or concerns can be nearly impossible. When issues are reported, they are often ignored or handled with the bare minimum effort. It honestly feels like they would rather paint over a roach on the wall than actually address the infestation problems. Speaking of pests, there is a serious roach and bug problem throughout the property. Residents shouldn't have to constantly deal with insects in their homes, yet management appears uninterested in finding a real solution. Mold concerns are also brushed aside instead of being properly investigated and remediated. Another major issue is that management selectively enforces the lease. Rules seem to apply to some residents but not others, depending on who they are. There is little consistency or fairness when it comes to handling violations and complaints. Security is practically useless. Most of the time they can be found parked somewhere on the property scrolling through their phones rather than actively monitoring the community. They do not appear to be properly trained, and their presence does little to make residents feel safer. Overall, this complex comes across as a business that is more concerned with collecting rent than providing a safe, clean, and well-maintained living environment. If you're looking for quality management, responsive staff, effective security, or a pest-free home, you should look elsewhere.

Horrible. Don't know where to start. Mold on walls and ceilings during move in. Erroneous charges for cleaning/repairs despite leaving the apartment in far better condition than when I moved in. Terrible management, shootings, unannounced maintenance visits, pool closed half the time. So many better options than to stay in this hell hole.