The Row, columbia-mo

the row is pretty frustrating. i lived here for 2 years and management has been all over the place. when moving in, there were many financial issues with random charges being made on my account out of error, and seemingly multiple issues with communication within management, having to reach out multiple times over issues that should be solved without multiple communications being made. we moved in and found out there was mold in our downstairs bathroom ceiling, and with no notice on when or what maintenance workers were doing, they came in and sawed out the ceiling, leaving drywall all over our clothes in the downstairs bathroom (where our laundry machines were, also left a mess), and left multiple fans downstairs and upstairs. it would’ve been nice to know that’s what they would’ve done, so we could’ve planned accordingly taking our belongings out of the bathrooms before they left it a mess. we also had an issue with our kitchen sink, made a maintenance request for “downstairs kitchen sink” and maintenance people came in and didn’t fix it at all, instead cleaned the bathroom sinks for some reason. many issues with AC/heating as well, and no one came to fix it until we filled out maintenance forms, 2-3 times. finally, when moving out there was final finance error on my account. initially, they weren’t giving me my security deposit back, and charging me $319 in damages, and did not send me my move-out statement with the outrageous charge. i reached out asking for the statement, no response back, and suddenly the charge was gone and im getting 1/4 of my security deposit back. so im not sure how they made a $400 mistake in my account, and never heard more about it or got even an apology for their miscommunication. so the row is ok, if you want to deal with inefficient maintenance, communication barriers with management, and random, accidental charges in your account.

The Row is just another college student property that gets passed around from company to company. Each one buys it to make profit and ends up running it worse. The current owner, Preiss, has been running the place into the ground and trying to pump in any sort of "value" to it that future investors think is worth more. When they took over, they announced a bunch of "upgrades" that had respective schedules that were announced. This was mostly the painting job, which took way longer than expected and resulted in random units having a breach of privacy at unexpected times. Of course, when I moved out, they tried every way to hold on to my security deposit, which was a whole $500. They charged $240 for a paint job when the wall had a small scuff. They charged $60 for the carpet that "needed cleaning", when we owned a carpet cleaner and cleaned it up better than it was when we moved in. We paid another $60 for the countertop that was fully slanted and uneven when we moved in. All of these were issues that we sent in pictures of when we moved in. On top of all of that, this place asks for more and more every year while continuing to do less. When I moved in, they charged $455/month for honestly not a bad place to live despite the obvious management issues. Now, they are charging $600+, have poor maintenance response time, and blame residents for the issues of mismanaged property over many years. That's before utilities, and before you consider how far away The Row is from campus to be student living, and how they don't hold the shuttle company accountable for how often the shuttle is late or misses pick up times completely. I loved this place because of the roommates I moved in with. My experience with this place just got continually worse with every passing semester. They will respond to my review and claim anything to discredit my experience. They've done that with others that I know live here. Please try to support local landlords or property groups before a sucky out of town corporation like Preiss. I hope this property finds better hands.

The new ownership is absolutely deplorable. Complete lack of transparency with my refund (I got two cleaning fees that they did not mention on my receipt for my refund). Charging an "administrative fee" that the previous company did not charge, and that Preiss clearly doesn't need since they literally went two months without charging it! Also, if you're a student who is financially insecure, you might want to sign here because of the cheap rent, but you shouldn't. I had an issue in June where I had to wait for a paycheck to pay my rent in full, and even despite getting this in writing, and them acknowledging that I would pay my rent on a certain date, they still decided to give me an eviction notice. Not sure if they noticed, but we currently live in an economy where even college students have to work constantly to afford rent and they seem to not care. The previous company worked with me to find a solution and understood that I was struggling with money. Don't sign with the row. It breaks my heart to write this review because some of my best college memories have been at The Row, and the apartments themselves are truly nice places to live and the amenities are spectacular. But I cannot in good conscience tell people who may be attracted to the low rent to sign here.

do not live here. this is a follow-up review i’m leaving, another 2 star one was made from me on another account and im leaving a much more accurate 1 star, 0 stars if i could. i received a call from property manager olivia wilson, she was calling about “the review i left” and proceeded to tell me how i was in the wrong over only ONE of the errors on their end i’ve mentioned in my first review. i had mistaking emailed the wrong email (since NO EMAIL IS ON THE ROW WEBSITE) and she told me the correct email would be “something you knew if you worked here”. that was the only thing she inquired about on our phone call about the review i left, and she did not mention anything else in my review, did not apologize for the inconvenience, simply told me how i was in the wrong over ONE thing. after following up with the correct email (again, the one i was able to reach ONLY because i had talked directly to an employee, getting an email that should be public knowledge and much easier to find), she proceeded to tell me that my incorrect charges on my account “did not happen” after an error in my resident portal clearly was telling me i had a double charge, and that a charge for damages “for some reason” synced A MONTH AFTER I MOVED OUT and i’m expected to pay for a charge that should’ve been taken out of my security deposit, but an error on their end had made the charge appear a month after my lease ended AND be labeled as a previous charge i had already paid for, another error on their end. in this email as well, no apology for the inconvenience or confusion, any good company communicating with an unsatisfied customer should be at the upmost apologetic and understanding of my confusion and/or ACKNOWLEDGE and take ACCOUNTABILITY for ERRORS made on their end. i believe a lot of this has to do with the new management, their lack of understanding on the resident portal, errors made on the resident portal, and the sudden unapologetic and almost petty “i’m right you’re wrong” attitude from the preiss management. i hope the row ends up in the hands of a better company, and their management learns common customer service etiquette. preiss, do not give me a call, this is ridiculous, get it together.

The owners are excellent at communicating the upgrades they are doing to the complex, and I have seen them walking around many times to just pick up litter making it look nice and clean. We have a nice little dog park, a pool, a social place, and community grills. All of which are great places to hang out!