Rise On 9th, columbia-mo

Super helpful! I have stayed here for the 25-26 school year and they have always been so gracious with any issues. Their leasing office has welcoming faces and helps with any request. Amenities are kept up and maintenance is quick. Mail room is also nice to have protected shipments that arrive. Highly recommend if you are looking for a downtown lease!!

I only stayed at The Rise on Ninth for a summer sublease, and I’m honestly glad I didn’t have to stay for a full year. My problems started before I even moved in. I was being rushed to arrive by a certain date, and when I called to explain where I was and when I would be arriving, the employee I spoke with responded in a very rude and condescending way, basically saying, “You told us you would be here on this date, and now you’re not, so what’s going on?” The tone was completely unnecessary. What made that even more ridiculous was that once I actually got there, I was told my apartment wasn’t ready because my background check was still pending. So I’m confused: Why are you rushing me to get there on a specific date when you aren’t even ready for me to move in? I was initially told it would only take about three days, but it ended up taking almost five days — nearly an entire week — before I could actually get into my apartment. Once I finally moved in, the room itself was incredibly tiny. I genuinely felt like I was living in a Norwegian prison cell with how small and cramped the bedroom was. Another annoying issue was the key fob. It is ridiculously tiny and extremely easy to lose. For a student apartment complex, I would expect a much more practical key or fob system. Other student apartments I’ve stayed in have had significantly better keys than the ones The Rise provides. The customer service issues continued when it was time to move out. I misunderstood the move-out time and thought residents had until 5 p.m., not noon. By the time I realized this, my key had already been deactivated. I asked the woman at the front office if I could go back upstairs for less than five minutes to retrieve ONE item. Her response was, “We’ll define five minutes.” I explained again that it was literally one item and would probably take me less than five minutes anyway. The response and tone were unnecessarily rude and condescending. I honestly would not be surprised if this was the same employee who had been rushing me about my move-in date. The move-out fees were also a major issue for me. I accidentally left two or three drinks behind, and The Rise charged me roughly $30–$50 for leaving them there. I understand charging residents when they leave an apartment genuinely dirty or leave behind a significant amount of property, but charging that much over two or three drinks seems completely excessive. That was one of the things that bothered me most about my experience because it felt like an unnecessary fee for something that would have taken seconds to throw away. Overall, my biggest issues were the excessive move-out fee and the way I was spoken to by the front office. Writing this review honestly makes me question whether at least one employee needs additional customer-service training. There is no reason to speak to residents in such a condescending manner over basic questions or minor misunderstandings. Between the move-in issues, tiny rooms, impractical key fob, excessive fee and poor customer service, I’m very glad my stay at The Rise on Ninth was only for the summer and not an entire year. Based on my experience, I would not choose to live here again.

Lived here for two years and liked it and staff was nice. The manager will not get back to you about payments and will constantly over charge you. I have contacted the office four times with calls and left 15 messages in my portals and am still waiting on a managers response. Watch your balance closely because they will overcharge you and then not get back to you when you have questions.

Lived at the Rise for a few years, and this year they’ve made some major improvements that I’ve really loved. The staff are always friendly, and I’m honestly impressed by how many residents they remember by name. Marchaya and Cortez has been especially kind, helpful, and supportive throughout the time I’ve lived here, and the other staff members have been great too. The building feels very safe, and the vending machine selection is amazing now and super convenient. Overall, I’ve been really happy with my experience living here and the fact that it's really close to campus too!

The management office was a pleasure to work with over the phone and in person. Very kind and patient. The property manager is excellent in customer service and very helpful. The property manager provides a pleasant experience along with her entire staff. Highly recommend the Rise on 9th!!