Canvas Townhomes Columbia, columbia-mo

As a parent of a University of Missouri (Mizzou) student who lived at Canvas Townhomes, I want to warn other students and parents before they sign a lease. The photos used to advertise these apartments did not match the condition of the actual unit. During my son's lease, there were constant issues--from malfunctioning appliances to a window literally falling out. Overall, the apartment was run-down and poorly maintained. At one point, the three roommates received a $1,800 water bill ($600 each) and were told it was likely due to a leaking toilet. That explanation made little sense, especially since maintenance issues seemed to be an ongoing problem. Now that he has moved out, they've charged him $305 for cleaning. Meanwhile, workers have already been replacing flooring and appliances throughout the unit, yet he's still being billed for cleaning and repainting. I understand being charged for legitimate damages, such as patching holes from mounted TVs or pictures, but charging for routine painting after a tenant moves out seems unreasonable. This was a very disappointing experience from start to finish. If you're considering Canvas Townhomes, I strongly encourage you to do your research, tour the exact unit you'll be renting, and read the lease carefully before signing. I hope this helps another family avoid the same experience.

My experience with this property management team has been completely unacceptable due to their constant lack of communication and professionalism. Last year, my roommates and I were significantly overcharged by the utility company. Instead of proactively addressing the issue or keeping residents informed, management provided nothing but excuses and vague answers every time we went to the leasing office. The only way we received updates was by repeatedly showing up in person to ask questions. They never communicated when a resolution was being worked on or implemented, forcing tenants to chase them down for basic information. To make matters worse, management chose to begin renovations while residents were still living in the property. While renovations themselves aren't the issue, the complete lack of oversight was. The contractors left carpets half-cut, nails scattered throughout the parking area, and even left tools inside our unit. This created both safety hazards and demonstrated a complete disregard for the people paying to live there. Communication with management was equally frustrating. Whenever I asked to speak with a manager over the phone, the front desk staff consistently acted as though they were unable to transfer calls or get a manager to speak with residents. Whether this was intentional or simply poor management, it made resolving concerns nearly impossible. Overall, this has been one of the worst renting experiences I've ever had. The lack of communication, accountability, and concern for residents is unacceptable. Property management consistently failed to keep tenants informed, ignored legitimate concerns until they were repeatedly confronted, and allowed unsafe, careless renovation work to take place. I would strongly discourage anyone from renting here if they expect responsive management or a professionally maintained property.

DO NOT EVER RENT HERE!!!!! read: broken AC during June that wasn't fixed for 5 full weeks (illegal), random 2-month long renovations (that are actually illegal to do without written tenant permissions), removed all of our kitchen and bathroom cabinet doors for 3 months, entered our unit without 24 hours notice numerous times (illegal), was screamed at by the ex-manager in my own apartment (illegal and i have it all on video for evidence), they tried to ban visitors from parking in the complex. wifi on the entire complex was out several times, lasting up to a FULL week at a time with no solutions. when i moved in, the carpeting was FILTHY, crispy, and stained, I had to ask for the bedroom doors to have locks installed, and was not given my mailbox key. multiple times they allowed our mail packages to be left over weekends outside the clubhouse for anyone to steal. terrible maintenance service, leaking dishwasher, faulty outlets, and broken porch railings. DO NOT RENT HERE!! also, i talked to management about every single one of these issues, and none of them were ever solved besides the WIFI which is not even their control. every time, they claimed it was not an issue or it was not true (even with the evidence provided)! Do not even respond to this review, Canvas, and make up some random excuse or lie like always. unless it's regarding possible monetary compensations!

I’ve lived at canvas townhomes for 2 years- with two different property managers… My experience with the new managers has been almost nothing but negative- so take the pros and cons with a grain of salt. Pros: Spacious Townhomes - Truly a large space to live in with plenty of room for hosting. Amazing Shuttle Drivers - The shuttle drivers are super friendly and reliable Cons: Small Gym- gym feels crowded if there are more than 2-3 ppl and during busy times there can be upwards of 8-10 people in the super small gym. Lacking Amenities- No pool, insignificant club house, very few community events (every blue moon they give out redbull) , janky mailboxes. Increasing cost- cost are rising quick like 2-3 years ago a 4 bedroom was like 350-$550 now that cost is around 650-$850. I’m sure by the time new management is done rent will be near $1k. Random Roomate Asssignment: If you are paired up with randoms they don’t really use the “pairing system” advertised. Got assigned with 27-30 year old men who were very anti social…as a very social college aged male. Additionally, one of them had a dog (which I am allergic to) and the office tried to guilt trip me into signing papers to allow the dog in at the expense of my health. Reached out to the office and the answer was “tough” followed by eviction notices because those roommates were reporting smoking in the apartment, that wasnt happening- to get us kicked out bc when they reached out to the office for reassignment they got no help from the office. Outrageous Move out charges- Just expect to be bent over when you move out. Parking Enforcement - they tried to implement and enforce (via towing) new parking passes… not to be insulting but it may have been the least thought out plan of all time. They gave us a small sticker to put in our back window (that didn’t stick in many cases that I saw- even had to teach my neighbors how to apply it so that it stuck)- the issue is in Missouri in an SUV the back windshield can be tinted

Do not recommend living here. Maintenance and cleanliness are terrible on Canvas' side of things. They hire 3rd party companies that leave a mess and do a terrible job. When you ask about getting the incomplete work fixed they say that's an issue to bring up with the company THEY hired. The carpet was nasty on move in, walls were peeling at spots and had black marks behind the bed. Bathroom had a leaking rusty pipe which maintenance failed to do anything about and that slowly created a brown puddle in the bathroom. On moveout they had the audacity to give 4 separate cleaning fees of several hundred dollars despite it being left cleaner than it was found.