The Lookout on Cragmor, colorado-springs-co

i like living here, but the leasing office is NEVER open when they say they are. you’ll pay for expedited shipping on an important package, and they won’t even be able to deliver it because the office is closed. it’s a great way to lose money. this has happened to me probably 5 times in my years living here. i’ve also had packages stolen. it’d be great if they could update the hours, or send messages out to residents when they are closing early. but i don’t understand why the office is always closed, i get having low staff, but not enough that there’s not a presence in the office when it’s supposed to be open? super frustrating and i’ve wasted money trying to get packages here on time. it's specifically fedex, so if you use that delivery service often, expect some issues. they are almost never able to deliver my packages because the office is closed when they say they are open. i am specifically referencing yesterday at 2:40pm, fedex tried to deliver an expensive and important package and the office was closed. at 2:40pm? when they're "open until 5."

If I could leave zero stars, I would. This place honestly does not deserve even one star. After living here for a while and finally leaving, I can confidently say this is the worst apartment complex I’ve ever lived in. If you’re a person of color, I would seriously think twice before living here. My experience was frustrating, disrespectful, and unacceptable from beginning to end. First, the management changes constantly, and apparently none of the management teams communicate with each other. When I first moved in, I paid around $2,000. Literally the next day, management changed and I was suddenly charged a fee I was never told about. My move-in cost ended up being around $3,000 because the old and new management couldn’t communicate. I definitely got scammed from management. That should never become the resident’s problem. They also take forever to respond to emails, and getting anyone on the phone is a struggle. They sit in the office daily and ignore phones. I’ve caught it several times. The current management is just as bad. The manager Paige, Michaela and the area manager Julia Altman are terrible at their positions. Paige, the manager, was extremely rude, dismissive, and unprofessional in my experience. She always hangs up whenever she sees me calling and ignored my emails. She constantly gave me the impression that she didn’t care about anything. Anytime I had questions over the phone, I would either get an attitude or unclear information but if I speak to her in person, she acts scared and doesn’t keep the same “mean girl” energy and sounds like she has no idea what she is talking about. I personally felt disrespected and discriminated against during my interactions with her. Not sure who decided to make her the assistant manager. There is also a leasing agent named Theodore who I found extremely inappropriate. If he sees male residents or male guests smoking, he will randomly approach them and ask for a hit. If you say no, his behavior toward you afterward is weird and uncomfortable. That is not something residents should have to deal with from someone who works here. Parking is another issue. They charge $45 and tell you that you need a sticker or your car could be towed, but the enforcement is extremely inconsistent. Since living here, a tow truck has never came. There were plenty of cars without stickers, and management often didn’t seem to know which cars belonged to residents. Basically, we are paying $45 for no reason. The property is constantly dirty and smells bad. There is dog urine and feces around the property, the buildings frequently smell terrible, and the gym is small and, in my experience, not properly cleaned or sanitized. Maintenance has also entered my apartment without properly knocking or waiting for me to answer. I reported this to management and nothing was done. Residents deserve privacy in their own homes. Also if any appliances in your unit is having issues, KEEP putting in maintenance requests until it’s properly fixed or they bring in a new replacement. They like to halfway “fix” things. When you move out, DOCUMENT EVERYTHING. I was falsely charged over $600 in fees that I disputed, including multiple charges for painting and cleaning floors. I had pictures showing the condition of the apartment and documentation regarding the condition I inherited from subletting, and I still had to deal with these charges. Keep every picture, email, and document because you may need them later. This place will try to scam you and take money left and right. For what you pay, this place is ridiculously overpriced and not worth it. You’re paying a lot of money for a small bedroom and shared spaces while dealing with terrible management, poor communication, cleanliness issues, maintenance problems, and constant headaches. The roommate-matching process is also terrible. Overall, I would NOT recommend living here. Don’t let the location near campus fool you. Read the reviews, pay attention to the complaints, and seriously consider looking somewhere else to live. I wish I had.

I am currently in the middle of my third lease at The Lookout and I would not be happier living anywhere else. This review is mainly for the management, as there are some things (like loud cars or music and warping of cabinet doors) that are out of their control. Yet, when the noise is excessive enough to complain about, or a repair needs to be made, the office promptly handles it and the issue is quickly resolved. The building was under different management over a year ago, and I understand the one star reviews as that manager was busy with her life and didn't put much time into making our living experience special. Since the new management took over, the whole morale of the place has improved drastically. They got a new fancy printer available for residents to use, have more free breakfast opportunities each month (hallelujah), and more really fun events in general. They hosted a food drive/dessert bar for one of the other resident's class projects, a chili cook-off, and provided materials for some DIY decorations. At the end of the last semester, the management bought a totalled car, got out golf clubs, a pick-axe, a sledge hammer, and of course, safety gear, and let the residents GO TO TOWN letting out their stress from finals. So much fun! One time they even rented a food truck and threw a block party. I would also like to extend the review to mention the amazing handyman, Rick. He is incredibly friendly, greets me all the time, and he's very sweet to my cat (which the new management has no problem with as I provided a note when I first moved in, and no fees!). Rick is a very nice and hardworking individual who honestly, deserves a pay raise. The walk to campus is easy and safe, which means not having to cross busy intersections. There is also a short walk or drive to a pretty view up on the Bluffs. I've really enjoyed living here and think many others will too. I live on the east side, and it has some great views!

I’ve had a great experience at Lookout at Cragmor, especially with the strong team currently in place. The staff is professional, responsive, and genuinely invested in creating a positive living environment. Communication is clear, maintenance requests are handled efficiently, and the property is well maintained. One of the standout amenities is the 24-hour gym on site, which is incredibly convenient for residents with busy or unpredictable schedules. Having around-the-clock access to a clean, well-equipped fitness space is a huge plus. Overall, it’s a great community and a comfortable place to call home.

This place is terrible and a scam. I moved in in August because they told me it was a fixed lease and if I didn’t sign I’d loose it , this wasn’t true and only the beginning of false information. If you don’t specify you don’t want premiums they will randomly place you and charge you $30 for each one. If you have roommates that are terrible they won’t do anything I got my mail stolen out of our shared mailbox all year and all my stuff stolen all year. If you need something good luck the office would be closed for days at a time and sometimes they’d let you know but they’d send you an email after they’ve closed for they day that they’d be closed for a week. We didn’t have a building manager for several months no maintenance guy. Maitance would take weeks to complete. I broke my lease early and got charged almost $800 in bullshit damages and repairs… $300 for about 5 touch up paint jobs. They probably did that to the person before me to but they didn’t do anything. I had 24 hours to take pictures of the condition when moving in but I didn’t have access to my room after picking up my keys because they had to reclean the catshit off the carpet not once but twice , AND IT WAD STILL THERE. They had a building manger subbing in that told me I had 30 days to pay the move out balance turns out I didn’t and it goes to collections. Don’t fall for the scams here you will be screwed.