Copper Chase Apartments, colorado-springs-co

I was super excited to finally get a bigger apartment for me and my animals because they didn’t have enough room i love my animals to death and want them to have the best they can, I got a call from work from the leasing office telling me to go in as soon as i could so i asked what for, the property manager then continued to tell me that she had reports of me abusing my dogs. I was stunned i would never do anything to hurt my babies. So I got a little irritated from hearing that and i headed down to the office leaving work. I then had to wait 15 minutes because the manager who needed me so bad ended up going into a meeting. Once i got in i sat down and she instantly told me that she saw it with her own eyes which contradicts what she said over the phone about a neighbor reporting and preceded to disrespecting me. I did my best to keep calm. I am military and was in uniform at the time and the property manager had the audacity to say to me that her FATHER served and she knows i have higher ups she can contact. FIRST OFF you know nothing about the military having a father who served is a good thing and i respect you and your family for going through that. but that does NOT give you the right to try and tell me how my job works. SECOND off I signed my lease under a deal that gave me around 2400 in credits it paid my first month and put it partially to my 2nd month i owed them $794.32 they told me in person a week before this interaction. After I get the call about the animal abuse I suddenly owe $2,300? Never move in here i’ve had work orders opened for awhile now and nothing has happened yet.

I'm a minor doing a rating on this because of how the people are. We moved in and found out none of the doors worked properly, My mom had to spam call the office for someone to let her out so she could go to work, There have been many shootings, One of the office ladies don't even stay in the office where she's supposed to and we've been trying to send what we need so we can leave this apartment. Some of the people aren't that bad, But the place seriously needs cameras. One of the office ladies has tried to throw my personal belongings out despite the fact she should be getting a lost-and-found thing or at least something rather than discarding property like its trashed. She's yelled at my friends for simply trying to grab said stuff about visitors not being allowed to go anywhere without someone who has an apartment there. I wouldn't ve doing a review but there's only a few ladies in the office that I trust, My only issue is one not doing her job of being in office on work hours when someone tries to call. I've been calling, My mom has also been calling for about a week now. They also lied to us about a washer and dryer, And a few other things.

The new management is the same as any big corporations. All they care about is getting you to sign and making sure they can charge for everything. I've had the wrong size ac for 3 years now, my window was broken months ago and my light they in the kitchen they took down and replaced with a new light, flashes the day after they install it and no one will fix anything. I was However going to be late on my rent. I sent a message, with no response. I took down a partial payment and it was accepted. Then the following week I get told to come get my check, they aren't taking partial payments and I owe late fees now. I've been here for 5 years and if something happens, they usually dealt with this accordingly. This new lady is a bad person and when you talk to her, you'll get that feeling too. I don't recommend this place until they find a decent manager. Pictures uploaded of my ac, window and light. Also my vehicle and almost every other vehicle has been broken into and they refuse to put up cameras. I recommend driving down Nevada before deciding to move here

This complex has had 4 owners since I moved in and out of those 4 only 1 was understanding and willing to work with me. This place is NOT kid friendly the "playground" is completely on the other side of the complex and nobody even plays on the playground because it's filthy and run down the management get upset when the kids are playing outside with toys and yells at the kids for drawing on the sidewalk WITH chalk.....the laundry mat is always dirty and when you wash your clothes you get stains on them or they don't even come out clean because they don't clean there washers. This new management is on a power trip she has told us that we cant have charcoal grills/electric grills on our patios even when we move them from the patio to grill but yet the complex has an open grill (with NO lid) right under a wood awning that is directly under a tree....make that make sense to me.....the new management has also told us that we have to remove ALL pictures/decals from our windows because its not "a part of" the complex. This complex also charges for service animals..... I have a service animal for my daughter and I gave my paperwork to the last owner but with this new owner she has charged me a pet fee since October and when I asked for it all to be credited to my account since I have proof that my daughters dog is a service animal the new management told me since the chargers were with the last owner they cant credit it to my account but going forward they wont charge me a pet fee. There are always people racing through the parking lot and not paying attention to anybody else. All in all this complex is not a child/animal friendly place and you have to be very careful here and pay very close attention to what they are charging you!! I would sadly not recommend this place to anyone......

I applied to live here almost a month ago. I was told by the leasing agent that there would be a 25 dollar fee per applicant. When applying I was asked to pay a $300 “reservation fee”. I was unaware but eager to reserve a unit I paid it. When I told the leasing agent she informed me if we were denied we’d get the money back, if approved it would go towards a deposit. I was denied and called every week and left several voicemails with no answer. Every time I’ve visited the premises it’s been “closed” even though it was during business hours. This was an issue even when I was an active applicant. Even if you press the option to text I never got an answer. Today I went to Copper Chase and spoke with the “manager” Emily. She informed me the RESERVATION fee I paid was non refundable. I told her no. It’s a reservation fee it’s not an application fee. Well she lied. I went back and tried to apply again and nowhere on the website does it say the $300 RESERVATION fee is non refundable. It did state that the 25$ application was non refundable which totally makes sense. But a holding or reservation fee didn’t mention a thing. I will post photos of the website to confirm this. Emily stated this was an “admin fee” which it is not. Rose stated it was refundable. So both of these women lie and have no issue with their employees lying to get business. I’m contacting their management group to get this handled. Don’t apply unless you want to get scammed out of 300+ dollars.