11 West Apartments, colorado-springs-co

**Do Not Trust the Fake (Positive) Reviews** I rarely write reviews, but I feel this one is important as a warning for any student considering living at 11 West Apartments. DON’T! They will rob you, lie to you, and nickel-and-dime you. My daughter moved in over a year ago, and not only were the rooms filthy, but the management (excluding Paige, she helped with what she could) was NEVER available. When you want to dispute any charges, they ask for photo evidence. If you don’t have it, it’s your word against theirs. I strongly suspect they manipulate photos to make conditions look worse than they actually are. The Wi-Fi is also so bad! My daughter a number of times had to use ours due to how slow it is. Not a good thing for students that need to meet deadlines. Long story short, when my daughter vacated the apartment, she received a bill exceeding $600, which was not justified, bearing in mind, the room was returned in a MUCH better condition than before she moved in! They look for every little thing they can charge you for in order to squeeze out every penny. I’ve heard of them charging another student for a coffee splash on the wall, that’s how petty they are. I wish I had never found this apartment. It’s the worst company EVER! Future tenants, I strongly urge you: don’t move here unless you want to live in a nightmare and be charged out of your rear.

This apartment complex's only upside is the price. They are unresponsive to issues, run you around in circles, and ghost you if there are any issues. If you're interested in the reasoning behind this, here are the following reasons. 1. While I was out of town in california, my apartment flooded. My roommate sent me a video of water leaking out of the ceiling. Thankfully nothing of ours was damaged. The staff made no attempt to contact me about this incident while I was out of town. They gave us a new unit to stay in until the end of our lease, which was filthy. There was a strong smell of animal feces and urine throughout the apartment (according to my roommate when he first moved in there was animal feces IN THE WASHER), the floors were disgusting and not even vacuumed, there were missing pieces of furniture, the locks on multiple doors were broken, and a spot in the carpet of one of the bedooms is tacky and hard from some unknown substance. I obviously went down to the office to complain. Katy acknowledged my issues and said she would escalate my concerns to corporate. It has been just under 3 weeks since the incident and just under 2 weeks since I talked to Katy. I have not gotten any response about a rent concession, having a cleaning crew come to my apartment, or any of the other things I asked for. 2. The wifi is awful. It continuously says connected with no internet. It has done this since I moved in initially. After me and my roommate complaining several times to staff about this, we were ran in circles to end up with them never resolving the issue or providing any way to remedy the situation. I am a student and work remotely, wifi is crucial for these and staff made no indication that they cared at all apart from sending someone out to look at it once (which resulted in nothing changing still). 3. The ethernet in the bedrooms does not work. To try and remedy the wifi issue I plugged my computer into the ethernet port that was in my room. I come to find out that none of the ethernet ports in the rooms are connected. The fancy new fiber internet they were bragging about installing, which only works with wired ethernet, is inaccesible. The staff said that if we wanted to activate these we would have to BUY A PART ONLINE AND FIGURE IT OUT OURSELVES. They essentially just sent us an amazon part with no explanation as to how we are supposed to use it to activate the ethernet port and said figure it out. 4. My bike I use to ride to work was sitting on my patio area on the first floor. Unforunately it was stolen. When I asked the staff for the camera footage, they said they would be happy to provide it to me. I have never gotten that footage. No one has followed up with me about it, and they pretty much just ghosted me. If you plan to live here, don't expect any help from staff about any crimes because they do not care. 5. The office is almost always closed. It is almost impossible to reach them in person and even harder over the phone. They close early constantly. On top of this they are incredibly disorganized. I have been getting spam texted and emailed about renewing even after telling the staff directly that I am not renewing. None of my complaints or problems are noted and it seems like they forget anything I talk to them about the second I walk out of the office. The only good thing I have to say about the apartment is it is relatively cheap. You can definitely get a better deal elsewhere though. Edit: I have now returned to my apartment after the staff said it was fixed. After moving all my things back I realized that the fridge and the dishwasher were both broken. Given that both of these appliances were directly in the flooded area of the apartment, I am shocked the repair crew or staff didn't even bother to test whether or not they were working. Very disappointing.

"I am currently a resident at 11 West and cannot wait for my lease to end. This has been one of my worst renting experiences. First, the front desk is unhelpful and dismissive. Second, the monthly rent charges fluctuate and are completely unstable. Finally—and most importantly—the mail management is terrible. Important mail and packages are never processed or handed out on time. The only reason I haven't moved out yet is because they will charge me for the remainder of the year if I break the lease. Do not move here."

Go live somewhere else. The price is good, but you can find somewhere better ran by less shady and greedy individuals. After their water heater burst and flooded my apartment, we were sent into a significantly dirtier and worse set of rooms with nothing in terms of rent reimbursement. Wifi is horrible, which is a problem for students living here. Maintenance is a pain to get a hold of, there are issues from when we moved in last summer that have yet to be fixed. I am anticipating erroneous cleaning charges for moving into an apartment that was made dirty before we were put in. The front desk individuals seemed nice enough.

This has been such a good apartment and overall living space. Whenever I had a question or concern, the property management team was very quick to answer or fix any issue. I lived here for 3 years in a 3-bed unit and loved it.