Redpoint College Station, college-station-tx

One of the worst places to live in College Station. Not even a week after my move-in date, the AC for the entire unit went down, and we had to sit in the heat for 4 days. The house got up into the high 80's and the management told us we just had to wait. When maintenance finally came, they installed window units in every room and said they had to order parts to fix the AC. The window units skyrocketed our utility bill, and we didn't receive any compensation or anything for the three weeks we had those units. As for the downstairs unit, maintenance told us they would be able to fix it in a week or two. The downstairs AC was broken from August to JANUARY. Even when they installed the window unit downstairs, they didn't even bother to seal the window. I have never seen so many roaches and pests as I have here. I don't want to even think about how many were able to come into the house through the window. Our AC broke about 3 more times until I moved out. It was a constant thing, and management couldn't have cared less. We had a spring check-in, and someone from the office came to look at our apartment. While he was there, I brought up various maintenance issues I wanted him to address. He told me he put in requests right then and there and not to worry about it. Over two weeks had passed, and no one had shown up. I had to put in an additional couple of requests, and then finally someone came to take care of things. Besides the AC, our trash valet wasn't picked up when it was supposed to and raccoons would get into our trash and throw it all over our porch. Even when we closed our lid, the raccoons still found ways to get into the trash and rip it to shreds. When the trash service finally came around, he would give us a slip saying he wouldn't pick up the trash since it was not bagged. The amenities aren't anything special. The one time I used the pool, this couple was smoking something that wasn't a cigarette and had their kids running around naked everywhere. My friend and I also got small rashes from getting into the hot tub. The cherry on top is how avoidant management is. It is almost impossible to call the office directly because they hide behind their AI chatbot. I had the hardest time trying to get in contact with the assistant manager. After you sign your lease, they completely forget about you. I wouldn't wish Redpoint on my worst enemy. Best day of my life was moving out.

Pool, gym, study spots, and greenery are nice. If you have pets you adore and love this is a great place for them. Some of the houses need a bit of maintenance though. Carpets torn/ stained when i got here, the dryer wasn’t drying fully, and the back door has some issues. Staff is incredibly kind and helpful.

My roommates and I have been trying to resolve a compensation request related to a hot water issue since August 2025. As of June 2026, the issue is still unresolved. The original issue became a safety concern when maintenance adjusted the water temperature to an extremely high setting without informing residents. As a result, one of my roommates was burned while testing the water because we had no reason to believe the temperature had been changed so drastically. After we raised concerns and requested compensation, we were repeatedly told by Santonio that the matter had been placed on a bookkeeping list for review. Months passed with no resolution and little communication. When Ryan became property manager, I brought the issue to his attention in January 2026 and repeatedly asked to be kept informed. I was not asking for constant updates, just basic communication so we knew the issue was being worked on. Despite multiple conversations, management never proactively reached out. Every update required us to call the office or visit in person ourselves. Ryan told us multiple times that he would send updates and failed to do so. On one occasion, he specifically stated that he would email us by the end of the day, regardless of whether he heard back from the regional manager. No email was sent. We later learned that although Ryan was aware of the issue in January, the regional manager was apparently not contacted until April. This was not the only issue we experienced. We also dealt with a leak that required industrial drying fans to run in our apartment 24/7 for approximately a week and a half, increasing our electricity usage. Concerns regarding those additional costs were never meaningfully addressed. After nearly 10 months of phone calls, office visits, follow-ups, and broken promises regarding communication, the issue remains unresolved. The most disappointing part has not been the delay itself but the lack of accountability, urgency, and professionalism shown throughout the process.

Genuinely would not recommend this place to ANYONE. They are constantly finding ways to take more money from students it’s insane. They just took away our free visitor parking hours like a month into the year. They get away with doing everything in the least timely manner possible and never get back to you on anything, but then they find a way to charge you for any wrong move you make. I’m surprised this place has any good reviews at all, but i hear that they used to be somewhat okay. don’t know what happened to them but LIVE ANYWHERE BUT HERE.

DO NOT COME HERE. not only has my AC been broken for a month, but they have changed the parking policy not once, not twice, but three times since I signed my lease. I was promised free unlimited guest parking, and then 48 hours, then 72, and NOW one complimentary hour then $2 A HOUR OR $15 A DAY. This company is breaking the leasing agreements left and right !!!!