Northpoint Crossing, college-station-tx

The only good thing about this complex is the location. Other than that, management constantly acts in bad faith and is a headache to deal with. The complex itself is rundown. The elevators were constantly broken (attached photo of their "fix"), the hallways always reeked, and only half of the amenities were actually usable. We also had a major issue with black mold stemming from our AC unit. My roommates and I recently moved out, and they ended up charging us a ridiculous amount for damages. In trying to dispute these charges, they have only ignored me. They double-charged us for one item, which is clearly just a clerical error, but have yet to fix it. I left my room with visible vacuum marks in the carpet, but they still charged me for cleaning and provided a photo of a patch of carpet where the vacuum marks had been brushed away. This is recurring behavior, as they did the exact same thing two year prior. Luckily, that time it was much easier to dispute because their own photos disproved the claim. It is still ridiculous that they attempted to charge me for something they knew had no merit.

Honestly not as bad as the negative reviews make it seem as theres still like a 1000 ppl still living here. Not a 5 star either tho as I did encounter some problems. I was in a 4x4 and for the most part my room was spacious and I had very few problems when it comes to the room itself. During move-in my blinds weren't opening fully and our A/C was imbalanced so we had maintenance come in and fix those things early on. The people at the office themselves are honestly really nice and if you talk to them they will help you. As for contacting them online its much harder since they have an AI chatbot and generally take longer to respond. Requesting things online was a hassle sometimes. Location is decent too, close to Zachary, Polo Road, and a bus stop right next to the building. Gym and other amenities are good too. The stairwells and hallways could use a repaint and more frequent cleaning, and that would probably be my biggest drawback. Some buildings have it worse than others. Money wise I hear they are predatory with things like move-out costs. I did not have an absurd move out cost like some of the other people reviewing, but it isnt uncommon to experience that.

Do not move to this apartment. I have emailed them multiple times about my move out statement dispute, and have gotten no replies. I provided my move in inspections with photos of damages inside my apartment, and was charged hundreds of dollars for damages I had included in my move in inspection. They will find anything to be able to charge you. The place is filthy and the hallways smell of trash. There was throw up in front of my elevator for days, and the elevator itself didn’t work half the time. The place is dusty and worn down, with maintenance people present for most of the day causing loud noises. The gym was closed for most of the time for maintenance. The parking garage had retail parking for the first 3 floors, which didn’t make sense since there were relatively no businesses open throughout the year. The towing situation is insane as well. The only redeeming quality was the clubhouse, but half the time the fire alarm would go off and would stay ringing for days. The management is horrible and not helpful at all, maintenance men would walk into my apartment even when I didn’t put in maintenance requests, and would leave my apartment dirty. They said that they would start letting us know when maintenance would come in, but my roommate and I never got a notice beforehand. You pay almost $1000 a month just for a dirty and damaged apartment and unhelpful management. Update: they have yet to respond back to my emails and have only responded to my roommate.

We have been waiting for 1.5 hour in 100F outside just to get our key for Bldg 1 or 2 on the move in day. It is ridiculous to not be able to find any managers to speak with in person. Such a terrible service and horrible management. There are two staff trying to give out keys. I tried to call the management but only automated robot voive. Horrible experience. Do not rent here. Update: After 2 hours and 40 minutes, we finally got the keys to the room. There was only one staff with a laptop and the other one was sitting there giving out key envelope. No wonder the process was so slow. It is too difficult to get two computers for two building check-ins? The key we got from them doesn’t work and waiting in line again to get it fixed. At least this is a different line inside the clubhouse.

I just saw two roaches in my bathroom within a 4 day span, this place have serious problems with insects, and the hallways are filled with dead insects also with other filthy stuff on the ground, please do not sign with these guys. The tour may look nice at first but the living experience here is not worth it. The only upside to this place is that it is close to campus and there is a bus stop.