Lark Northgate, college-station-tx

I was just charge 570$ on my move out statement to have the couch replaced. Keep in mind from the day me and my roommates moved in we had put in multiple requests for a new couch. The one given at move in was falling apart and shed like crazy any time someone sat on it. All they provided us with was a couch cover after MONTHS of asking. Not to mention the numerous problems with the place when we moved in. For one my toilet wasn’t working and it took a week for them to come out and actually have the right parts to fix it. The mattresses given are also so gross, mine had all sorts of things spilled on it from whoever lived there before. I tried to leave my place nicer than when I originally moved in given how miserable I felt when I first saw my place and how it didn’t even look like they tried to clean it. There was always something happening/going wrong inside the apartment. During my time at the lark they changed the system to enter the building 3 times, I had to get my key fob recoded a couple times and then they final switched to an online app. In theory this probably sounds nice however most of the time the phone service was so bad that the app wouldn’t work right for me and I would have to wait till someone walked out of the door to get in. All these problems just to pay 800 almost 900 dollars for rent is insane. Please save yourself and pay the extra couple of hundred dollars to be at the rev or something if you want to live around Northgate/ campus.

If I could give zero stars, I would. I normally try to be patient, but the way management has handled things here has been extremely disappointing. I am attaching the pictures so there is no confusion about what we have been living with. Trash has been sitting in the hallways for days, and the smell is awful. It makes the building feel dirty and neglected, and it should not take repeated complaints for something this simple to be addressed. We also tried to get an update on our utility reimbursement from when the AC was broken. We were told it would be resolved, but after sending the same message multiple times over the course of a week, we still have not received a single response. That level of communication is unacceptable, especially for residents who are paying full rent and dealing with issues that should have been handled right away. These problems have gone on long enough, and the photos show exactly what we have been dealing with. I am posting this so future residents know what to expect and so management understands that these concerns are serious and cannot be ignored.

Do not live here. I wish I could give zero stars. Where do I start. The management here is genuinely some of the worst I have ever experienced. Santonio and Brianna run this place like they have no idea what they are doing and every interaction I've had with them has confirmed that. They are unresponsive, unhelpful, and when you do finally get a response it's dismissive and tone deaf. They removed trash bins from our doors with absolutely zero notice and then had the audacity to charge residents for a trash violation because we didn't know what to do without them. When I raised the issue, instead of taking accountability they hid behind policy emails and acted like the communication breakdown was my fault. Five dollars isn't the point. The point is they don't care about their residents. On top of that they consistently lose packages. This has been an ongoing issue that management has done nothing to fix. You are paying good money to live here and can't even trust that your deliveries will make it to you. The apartments themselves do not live up to what they sell you on. They will smile in your face during the tour and tell you everything you want to hear and the reality of living here is a completely different story. I genuinely believe I could do a better job managing this place on my own. Save yourself the headache and find somewhere else to live. You have been warned.

At this point I genuinely feel like people need to be warned about the move out process at Lark Northgate. Every time I think the stories about random charges can’t get any worse, I hear another one. A friend of mine recently moved out and got charged $80 for “damage” on a chair that was already cheap quality and clearly not worth anywhere near that amount. On top of that, they added a $65 carpet cleaning charge even though the room was vacuumed, cleaned, and fully recorded on video before move out. What makes this frustrating is that residents are actually trying to do everything right. People clean their rooms, document the condition before leaving, and still end up with extra charges afterward. It starts to feel like no matter how careful you are, they’ll still find something to charge you for once your lease ends. Students already pay enough money to live here between rent, parking, utilities, and all the extra fees that add up throughout the year. Seeing charges like this after move out just leaves a bad impression and makes it hard to trust the process. If you currently live here or are planning to move in, take pictures and videos of absolutely everything before you leave because you may need proof later.

This is the worst place to live in College Station. The first night that I moved in, I found roaches in my bed. They were everywhere; in the kitchen, bathrooms, but the fact that they were crawling in our beds made it impossible to live there. Not only that, our front door was broken upon move in so we slept several days without being able to lock our front door. My shower rod, chair, couch, dishwasher, drawers, bedroom doors, everything was also broken upon arrival. There was even a hornet’s nest in our balcony. Considering that I were charged a $250 administrative fee, I expected the place to be clean and ready to move in. But it was nothing but the opposite. As the days went on, the issues only got worse. There was a major infestation in our apartment and the management refused to do anything about it until my parents involved the law. Only then did they schedule a pest control company to come in to do something. After they allegedly had a spraying, nothing was fixed and there was still an infestation. Then finally after 2 weeks, an actual pest control specialist came in to spray and we were informed that the severity of the issue was going to require additional sprayings. We don’t actually know how many times the services were performed after the initial time but to this day, over a month after move in, we still have roaches. They were in our main fridge, couch, beds, and the stove so we asked for those to be replaced. The team was horrible at communicating and only after over a dozen emails and several meetings in person were the fridge and stove replaced. Our beds and couch are still the same and now we’re expected to move back in?? They told us that they cleaned but there were roaches all over the carpet still. They lied several times about what was being done and we can never rely on them to actually fix the issues. All this time this unit was inhabitable, we moved into another unit which soon started having issues. There is a huge sewage leak outside our door in the hallway and has been getting bigger. It’s been there for about 4 weeks and it smells like feces. There is a puddle of sewage that fills up everyday and the hallways soon become inaccessible. Turns out this is a foundation issue and who knows how long it will take to fix. When we asked what this was, we received no response initially and the maintenance team continued to ignore us and this issue. The halls and every aspect of this apartment complex is filthy and disgusting. Every floor smells bad but the first floor has a literal sewage leak. There is trash and random garbage everywhere. The hot tubs don’t work. Only 1 treadmill in the gym works and half the equipment is broken. My roommates and I aren’t the only ones experiencing issues. I see people come into the office everyday with issues about their AC being broken for weeks, roaches, etc. They are also usually turned away, just like we have been, and told that it will be fixed and it never is. Don’t expect the property manager, to communicate with you properly. For several weeks, we tried to email her and even show up to her office but she was never there. She was the one in charge of fixing our unit but we could rarely contact her. Only after basically begging for compensation were we given a $150 credit. That’s pathetic for the conditions we’ve been put under. After demanding at least month’s rent, we were again ignored. Do not move here under any circumstances. Being college students, we have enough deal with. There is no reason to be treated this horribly and we don’t have the time or money to deal with these conditions. Please view my photos and take a look at the treatment you’ll get at The Lark.