Aspen Heights College Park, college-park-md

I truly wish I could live here forever. We renewed our lease here because since day 1, the entire Aspen team took amazing care of us. When other apartments cared solely about money, and not about their tenants, Aspen showed time and time again that they truly cared about each individual resident. I never once felt like our concerns didn’t matter, or that we were never heard. The location, study spots, pool, modern cozy feel of it all don’t even begin to scratch the surface of all the amazing things this apartment has to offer. They were so creative with their resident events and offered breakfasts from time to time. Their team is and has always been so kind and helpful. This was the first and ONLY apartment my roommates and I toured in College Park before signing a lease. If that doesn’t tell you this place is worth it, I don’t know what will. Don’t wait to lease with Aspen!!!! You won’t regret it!!!

I’m choosing to post this review anonymously because management is very familiar with residents and I would prefer to keep my identity private. The rent is extremely expensive for the level of service and maintenance provided. The elevators are frequently broken, and in my experience, repairs often take an unreasonable amount of time. For the amount residents pay, I would expect better upkeep and more timely maintenance. Management also seems very focused on finding reasons to charge residents additional fees, which can make the experience feel unnecessarily nickel-and-dime. The manager also seems to know many residents by name and face, which I personally find a little unsettling. Some of the staff members have also come across as unnecessarily rude or dismissive when interacting with residents. There seems to be a lot of attitude and ego at times, and honestly, I don’t really understand where it comes from—it’s an apartment complex. I would expect basic professionalism, respect, and customer service from the people managing and working in the building. Overall, for the price of rent, I think residents should expect a much better experience.

These guys could teach a master class in Sleeze. Lease says they don’t provide renters insurance, so we got a policy. But every month we get billed for renters insurance anyway. Following their suggested process, three attempts to not keep getting billed for this have been ignored. Then, after having lived there a year, never missing a payment, no damage to my student the tenant’s bedroom, no complaints against them, Aspen they sits on the application for another year of tenancy for many months. Then three weeks before the new lease is to take effect, they email that they are not able to renew the lease after all and good luck finding a new place in a very short period of time. No explanation. Apartments are nice, management not so much.

Very nice staff! A girl named Mackenzie took me on a tour and was very nice, made some good tasteful jokes, and answered all my questions wonderfully. 10/10 customer service, she really made me feel at home!

My son has lived in this apartment community, and it’s exceeded our expectations. The safe and well-maintained building gives us peace of mind as parents. The building has excellent amenities: a clean and well-equipped gym, a quiet study room, and an outdoor barbecue area for relaxation. The friendly and responsive staff make it a great environment for him. We’re grateful we chose this place and highly recommend it to anyone seeking a comfortable and secure home.