Tillman Place, clemson-sc

I truly hate that I even have to write this review, but I’ve tried calling the office over 10 times and still haven’t been able to get in contact with anyone. My property recently switched management to Top Notch, and this has been one of the worst management experiences I’ve ever had. I misplaced my key and called the “emergency maintenance” line at least five times. I was repeatedly told someone would call and come let me in, but no one ever showed up. I ended up having to sleep in my car that night. The next morning, I drove to the office, only to be told they couldn’t help me and that I needed to contact Brian at another location. After calling him multiple times, maintenance FINALLY arrived around 11:30 a.m. to let me in. My dog had been stuck inside all night. I was told someone would contact me about a replacement key fob, but I never heard anything. When I returned home from work around 9 p.m., I discovered my locks had been changed to a keypad system without anyone providing me with the access code! Once again, I was locked out, and my dog was inside. I called emergency maintenance and was told a technician would contact me with an ETA. Two hours passed with no communication. When I called back, I was told they couldn’t provide the technician’s contact information or ETA. By 1 a.m., I had been sitting outside for four hours, still in my work clothes, with no solution. I finally had to call a locksmith, who had to break the lock to get me inside. I paid $300 out of pocket just to enter my own home. Management promised to follow up about reimbursement, but I’ve heard nothing. As someone who also works in student housing as a manager in this town, I understand that unexpected situations happen. However, communication, accountability, and resident safety should be priorities. I should never have had to sleep in my car, worry about my dog, or spend $300 because of management’s failures. This entire experience has been unacceptable and unprofessional. The complete lack of communication and follow-up is especially disappointing. I am still waiting for reimbursement and shouldn’t have to chase management for a resolution. Unfortunately, my experience has been the complete opposite of “Top Notch” service. I sincerely hope management takes accountability and improves its emergency maintenance procedures. No resident should ever have to go through this just to get into their own home.

My roommate and I submitted a maintenance request and Corey and Garrett were here in an hour! They fixed my sink and then were able to help my roommate with her bathroom as well even with no prior request! They were in and out in under 30 minutes, so so sweet! Makes me and my roommate feel even better knowing we have them to help out when needed!!

I had a disappointing experience with Top Notch Clemson Realty, but nothing as bad as trying to get my security deposit returned. The legally required itemized letter for my security deposit was not received within the required 30 days, and my messages inquiring when it was sent went unanswered, and later described as never received. After I sent a certified demand letter, I received an email where I was told no refund had been sent due to me not providing a forwarding address, but the next email contained my correct previous address, email, and phone number. In the next emails, I was told an electronic refund wasn’t possible, then told a paper check “had to be cut,” and then the deposit was sent electronically the next day to my bank account. The agent admitted she was new, but the broker‑in‑charge is responsible for proper supervision. In my opinion, there appears to be a pattern of poor communication and inconsistent information. Future tenants should document everything.

My roommate submitted a maintenance request and about an hour later Garrett and Corey came. They fixed her sink and then were able to take a look at my bathroom even though I did not submit a request. Within 30 minutes they fixed both of our issues and were very nice.

We visited DEN on Lindsay Road, managed by Top Notch Property Management, today and had a wonderful experience. The place is beautiful, peaceful, and located in a calm environment. Jaeda and Brian were very friendly, helpful, and supportive throughout our visit. We truly appreciate their assistance and would highly recommend them! ⭐⭐⭐⭐⭐