The Eden Apartments, cincinnati-oh

It was very clear that management only cared about your money, they didn’t even try to pretend they cared about anything else. Moving in was an actual nightmare with no instructions, tips, or people on site to help with questions or concerns. I never received a form to list the previous damage in my place despite saying I would get one. They never respond to emails, rarely answer phone calls, and there’s no office in the building to talk to anyone either. They also never acknowledge anything that happens in the building. If something is broken don’t expect to get a notice about it even if it’s been days. The only thing you’ll get from them is generic property wide (as in every property they own) emails from Uptown. The building itself isn’t any better. The elevators broke all the time meaning if you can’t use stairs you can’t live here. The building 1 entrance was broken and unusable for a whole week with no notice or sign they were working on getting it fixed. The sidewalks around the building itself are never shoveled or salted in the winter. Just getting in and out of the building was a serious hazard let alone to class (see pictures which were taken a WEEK after it snowed). My friend’s car got hit on the road right by the pool and when she asked if she could get the security footage they told her they didn’t have cameras over there. So they don’t have cameras in an outdoor common area/entrance which is a major safety issue. On top of that most of the door locks don't even work. It looks like they need a key fob but most of them are unlocked and pull right open. My actual apartment was the only decent thing about this place and it wasn’t even good. I had a silverfish infestation the entire time I lived here despite spraying so much bug spray my place was a chemical hazard (which is all maintenance will do if you call them). If you’re facing the street the street noise is constant and loud. It sounded like cars and their music were inside my place and I was on the top floor. Just think of how many sirens you hear on the daily and imagine that inside your place at all times. Living here was a reminder that things aren’t always as nice as they seem. The only good thing about this place was that the walls between apartments were thick and maintenance was quick and easy to deal with. Other than that I would stay somewhere else.

The apartment was extremely dirty when I moved in. There was a significant amount of dust and buildup in the apartment, and the air-conditioning unit is particularly concerning. The inside of the Mitsubishi AC unit has a large amount of dust, dirt, and dark buildup around the air outlet and internal components. Some of it looks like mold or mold-like growth. This is not a minor issue that can be dismissed as normal wear and tear. This is an air-conditioning system that circulates air directly into the apartment. I should not have to move into a new apartment and immediately discover this level of buildup inside the AC system. At this point, I don’t even think the issue is simply whether management should send someone to clean my particular unit. I strongly recommend that every resident at The Eden inspect their own AC units and other areas of their apartments. Check the vents, filters, air outlets, and places that are not immediately visible. You may want to see what is actually inside the equipment that has been circulating air through your apartment. If other residents find the same kind of dirt and buildup, I think residents should document it and complain to management together. This should not be treated as an isolated cleaning request if the same problem exists throughout the building. I have documented the condition of my apartment and have requested that management address it. But as a new resident, I should not have to discover and report basic cleanliness and maintenance problems immediately after moving in. If you are considering renting here, I strongly recommend inspecting the apartment carefully before moving in—and especially checking the condition of the AC system.

Lived here for a semester and it was awful. Probably one of the worst properties around campus. Management was super rude and unhelpful. Packages were constantly stolen. Fire alarms in all the rooms were blinking for a week and a half before they fixed it because it wasn’t an “emergency”. Elevator was broken multiple times. There were multiple maintenance works issued for the dryer before they finally fixed it ( it took them 2 semesters). The dishwasher was broken for months. The thermostat wasn’t working properly either and it was freezing during the winter. Do not recommend.

it's pretty bad for what you pay for, AND they are raising the rent this year. the doors are always broken, there's a silverfish infestation, and management could not care less. very unhelpful and rude over the phone

Looks like a pretty nice place, but for all that money they charge you guys in rent. The least they could do would be to remove the snow off the sidewalks in front of your building people were walking in the road very unsafe