The District at Clifton Heights, cincinnati-oh

This is my second lease with this company. I guess it is my fault for staying but after many promises of improvement I thought maybe i’d give them another chance. I can’t fathom the amount of issues I have experienced at this residence. From parking, to lease issues, to apartment conditions, the list goes on. The lack of communication from the management is absurd. They refuse to have conversations in person, and tell you to email them, but then don’t respond to those emails. Problems don’t get solved unless you contact higher up, which I shouldn’t have to do period, but I shouldn’t have had to do multiple times now. I recently switched units in the building after my lease ended on July 24th. I was essentially couch surfing for twenty days until I was given access to my new unit on August 13th. I was told early move in was not possible because of cleaning, renovations, etc. to get the unit ready for new occupants. Photos attached of the state the apartment was in upon move in. Holes in the walls/doors. Trash left behind. Furniture not even in the correct places. Paint chips on the walls, and not even little ones? Disgusting spots on the blinds. Paint splatters on the island stools. A missing toilet tank lid. How does that even happen? A half drank gatorade on the island, along with dirt and batteries. Like are we serious? And upon arrival to the unit, the door wasn’t just unlocked but propped open.. I am beyond tired of having to advocate basic rights for myself to this company. Edit: so many things to talk about I completely forgot about the fact that the trash rooms are always completely full, and piling up because they don’t get emptied enough and the trash chute gets backed up. And the pool has been closed more than half the summer. They advertise these amenities that you can’t actually use!

DO NOT EVEN THINK ABOUT SIGNING A LEASE FOR YOUR UC STUDENT HERE!!!! They will try to use sales tactics and pressure your kid into signing a lease (and talking you into it) saying if you sign today you will have application fees waived). I read all the bad reviews about this place online so I decided to call and talk to someone who works there myself (Hammy). She admitted some of the facilities pictured have been closed down for several months but that they might be available soon. She also admitted leave the garage gate open the few month when school starts so that’s probably why people wrote bad reviews about car break ins but that they shut the gates now. We decided to not go with it and told her it wasn’t for us and thought this would be the last we heard from the place. Fast forward to a week later when they emailed us a move out notice saying we have failed to pay for an apartment there and have until July 2028 to pay. I called and spoke to someone who yawned and told me “to just not worry about it, it sounds like spam” and when i told her it came from their email address listed on the website she said to still not worry about it. I asked to speak to a manager and she said they weren’t there and would call. They haven’t called or answered any of my emails and what makes the whole thing even more humorous is that they emailed me a letter saying I wasn’t approved to be her guaranter and she didnt qualify for the apartment during the credit check. If I’m having this much of an issue and we don’t even have a lease there I can only imagine how the poor people stuck with this management company feel. Stay away from this place!!!!

Don’t live here go find somewhere else for similar or cheaper prices. I live here now and it is not worth it. The gym is terrible the pool never works your room will smell like mold stuff breaks in your room all the time. And they are very quick to tow your car even when you have a parking pass. Find somewhere else to live trust me it’s not worth it go to the hub across the street much much nicer of a place. Lost my tiny key fob and they charged me 200 dollars like are you kidding me. This place is a scam they only want your money they don’t care about anything else. When I moved in nothing was cleaned. The toilet eat was broken the shower didn’t work and the bed frame was snapped. Looked like they never did a room inspection .The dryer machine broke the second time I used it. Go find somewhere else to live with cheaper rent there are plenty of places out there.

This apartment complex is one of the most sleaziest student housing complex's I have ever had the misfortune of living in. When you sign a lease they will tell you they have availability for a unit, then assign you to something completely opposite of what you requested. Then management will be impossible to work with, rude, dismissive, and will not take accountability for their mistakes. Then to slap a bandaid on the mistake they will assign you to a unit that is nearly inhabitable, the first floor, which stinks like hell everyday and has flies that will persistently enter the apartment. There is a complete disconnect between what the student workers know and what options are actually available. Although the student workers are very sweet and it’s a shame they have to face the impact of the decisions that management makes. They lie about the apartments being clean, there are gnats everywhere which will rot your food leaving maggots on any surface that has moisture, and it stinks all over. When they relocate you to a new unit they will only give you 24 hours to pack your belongings. Inconsistent, and unclear with various policies. The only good things about this sh!t hole is the gym and the maintenance staff, they're cool peoples. Other than that they make me truly miss the old management. This place getting shut down and taken over by new management would be my only birthday and Christmas wish, if it were possible. It sucks here don't renew or even sign a lease here to begin with.

Went for a tour, everyone acted like i was a freak when i walked in. No one prepared for me coming in even tho i made a booking online. The other places i’ve toured greeted me at the door, sent confirmation texts out beforehand, etc. Nothing from the deacon. two girls up front glared at me and then made a weird glance at each other as I was right in front of them. I felt extremely judged. Just very unprofessional and not a welcoming environment. Then, they only show you a premier model of an extremely nice apartment, which is very deceiving as the actual rooms look NOTHING like it. For record, i live at the Hub rn and we always have issues stemming from the Deacon. They oversold the parking garage that we share with them last year and i couldn’t park in the garage that was written in my lease. My friends who lived at the Deacon got their parking passes taken away in the middle of the year. Cherry on top, a few weeks ago my fob to get in the garage completely stopping working. The deacon for some reason completely disabled all of the hubs’ residents fobs so i had to go there, wait in a line of 7 people, and get my fob renewed. They also take your id for everything so be prepared. They took mine during my tour and didn’t remember to give it back til i asked as i was leaving. Just weird never had a place fully take my id for a tour but whatever