The Buckingham, chicago-il

We moved my son into The Buckingham yesterday for his summer internship in Chicago. He was the first check in time at 7:00 and there was a small line. The process was very efficient and it took just minutes to check in and get his room key. The room was clean and organized and the entire process could not have been easier and more organized. Super friendly staff and management too.

this place is genuinely pathetic, IT IS RIGHT NEXT TO THE TRAIN WHICH RUNS 24/7. do not live here for any reason especially as a summer intern. my a/c has been broken for days and they refuse to permanently fix it. i would give 0 stars if i could. our bathtub drain is terrible and requires maintenance every week. in addition, the price is outrageous; i wish everyday that i went for a cheaper sublease option a bit outside the city.

Staff from prudential defense solutions was very unfriendly and uncooperative. Leasing team was rarely available at all - room didn’t have working electrical outlets, lights, or AC functioning at move in

I wanted so badly to enjoy living here. The place itself wasn’t horrible, but the management has made this experience absolutely miserable. They have some of the most rude people you will ever talk to, and getting in contact with them will be a challenge in itself. I had so many calls and emails go unanswered. The maintenance staff was great, but I think there were just so many issues with the place that they were run ragged. The air conditioner went out multiple times throughout the summer, and my apartment was nearly 90 degrees at times. As far as location goes, just be cognizant that the building is right next to the train and it is LOUD. Additionally, I had to have my blinds down 24/7 because there was an office across the street that looked into my bedroom. My biggest grievance with this place is the way they have been scamming everyone with cleaning fees. After receiving the charges, I asked for photos because I know I had deep cleaned the entire place before leaving. They initially would not send me the photos and simply told me the charges would stand. I finally managed to get them to send me the photos, which showed no issues with the place. As I tried to communicate with them, I continued to receive the same automatic emails, not even addressing what I was trying to bring up. They will not give you any chance to contest it whatsoever, forcing you to pay unless you want your bill send to collections. This place is a total scam; I would not recommend it at all.

I had a great experience living at The Buckingham. The management team was always responsive and helpful whenever I had questions or maintenance requests. The apartment itself was clean, well-maintained, and had all the amenities I needed. The location was super convenient, with easy access to Downtown Chicago. My neighbors were friendly, and the community felt safe and welcoming. Overall, I really enjoyed my time here and would definitely recommend The Buckingham to anyone looking for a comfortable and hassle-free place to live! Mark