INFINITE, chicago-il

I had a really great experience with Infinite Chicago. Everyone I worked with was friendly, professional, and easy to talk to. They made the whole process simple and took the time to answer my questions without making me feel rushed. You can tell they genuinely care about their guests and want to provide great housing. Overall, I’m really happy with my experience and wouldn’t hesitate to recommend Infinite Chicago to anyone looking for housing they can trust.

I’ve had a great experience so far! The rooms were in excellent condition upon arrival. Moving in was much easier than I expected. I was met by Jim who helped me move some things inside, he was great to work with and incredibly helpful. The move in process felt simple and I really appreciated how supportive the staff was throughout. Great experience overall!

Today I had a very bad experience with the front desk staff in this building, specifically with one person. I understand that people can have bad days, but that does not justify treating others poorly. There are always respectful and professional ways to communicate with residents. Today, I was returning to my apartment after a run when the front desk staff asked for my apartment number because I had several packages to pick up. With a rude attitude, she told me to pick them up right now. I politely told her I would go upstairs, grab my ID, and come back down to collect them, but she insisted that it didn’t matter and that I had to take them immediately. While checking for my packages, she kept making comments like, “I don’t know what you think, but this is not your storage space. We don’t have room for your packages.” It’s important to mention that the packages had only been there for one day. As she handed them to me , she said that if I couldn’t carry them, I could leave them there, but that it wouldn’t be her problem if anything got lost and that I shouldn’t blame her later , yet at the same time, she insisted I had to take them all. Her behavior was extremely rude and unkind. I didn’t respond; I just started crying because I felt humiliated, especially since I had already had a difficult day. Thankfully, another resident helped me take the packages upstairs. It’s very disappointing that instead of being helpful, staff can act this way. Everyone deserves to be treated with respect. I hope management takes this seriously and evaluates their staff more carefully. Also, the process for picking up packages or allowing non-residents into the building is unnecessarily complicated.

I had a great experience speaking with Ava while inquiring about the apartment building. She was very welcoming from the start and made the whole process feel comfortable and easy. Ava communicated clearly over the phone, answered all my questions, and was very professional throughout. It really made a positive impression and reflects well on the property.

Wonderful stay — the apartment was spotless, comfortable, and felt like home right away. Moving in for the summer was a breeze, thanks to Ava & Kyanna, our leasing agents, who were always friendly, quick to respond, and went above and beyond to help. They made everything simple and worry-free!