The Flats at West Village, charlottesville-va

This is my second year living at the flats, and I’m definitely happy with my choice to renew for this year. The apartments are spacious and better priced than other cville luxury apartments that offer similar amenities. The leasing office staff are incredibly kind and understanding, and they really care about making the place feel safe, welcoming, and like home. I do face the train, but the incredible view makes up for the train noise (pics attached). I honestly haven’t been bothered by it for a while. All in all, I’m happy with my choice to live here, And I appreciate having nice amenities and supportive leasing office staff!

Update after management’s response: Thank you for clarifying the package policy. However, my review was never about the policy of not releasing packages to non-residents. My concern is that I was first told the package had already been returned to UPS, but when I came back after UPS confirmed there was no return record, the package was actually still at the front desk. I was then told again that it would be returned and that the resident would be notified, but no notification was received and UPS still has no record of the return as for now, make me wondering where the package has been. This is the transparency and package-handling issue my review is referring to. Original Review: My biggest concern is the lack of transparency and accountability around package handling at the front desk. I was first told that my package had already been returned to UPS, only to later discover that it was actually still sitting at the front desk. After they again told me it would be returned, there is still no UPS return scan, tracking movement, or confirmation that the return ever happened. For context, I had sent the package to a friend who is a resident here. My friend was out of town at the time, so I went to the front desk myself to ask about it. The first time I went, I was told the package had already been returned to UPS. I then spent a significant amount of time contacting UPS, only to be told that they had no return scan or record of receiving it back. Because of that, I went to the front desk again. This time, they checked and actually found the package still sitting there. I understood that, because I am not the resident, they could not release the package directly to me. They told me they would return it to UPS instead. To make sure the return actually happened this time, I asked if they could at least notify my friend, the resident, once it was handed back to UPS. They agreed. No notification was ever sent. The tracking number still shows no return movement, and UPS has again confirmed that they have no record of the package being returned. My issue is not their policy about releasing packages to non-residents. It is being given inaccurate information and having no way to verify what happened to a package in the front desk’s possession. For a residential building, that is extremely concerning.

New management this year is far worse than the last. A/C has been out the entire year and nobody cares to fix it even after submitting work orders, sending emails/ texts, and going into the office multiple times. We always get the same generic response (even in person to our face): “Sorry for the inconvenience, I’ll go ahead and put that in the system.” Washer has been broken for the same amount of time and no one cares to fix that either. Elevators constantly out of service, and the hallways smell really bad, very unsanitary. I only chose to renew for a second year because I didn’t want to move all of my things out. Will 100% not be renewing again.

Why are the hallway carpets squishy and wet from a strange liquid? and the puddle keeps expanding. Not only are the hallways wet, but they are covered in trash and furniture, and the air is stagnant and musty. Aside from the hallways, in my experience, our floor was extremely damaged when we moved in; hairs are embedded in the walls and painted over; elevators breaking down; wifi has gone down multiple times; weird building smell overall. Also, many others i've talked to in the building reported numerous issues with their apartments.

The worst living experience at UVA. I highly discourage anyone considering living here to go through with it. The building charges extremely high rates, including for utility. Upon move out, they will charge extremely high "damages", "energy", and other random expenses. You cannot fight them or they will try to ruin your credit score. I again highly discourage anyone from living here.