The Union, charlotte-nc

The “luxury pool” they advertised? I swear it looks like something out of a Swamp Thing movie. The property is honestly disgusting. The trash compactor is constantly overflowing, and it makes the whole area look terrible. There was also a recent situation where residents were paying their bills through the portal, but somehow the complex wasn’t paying the power bill—so multiple people lost electricity. That’s completely unacceptable. They are extremely understaffed. The leasing office is almost always empty, and when you call or email, you rarely—if ever—get a response. Communication is basically nonexistent. On top of that, there’s fecal matter all over the property because they refuse to install proper dog waste stations. It’s unsanitary and shows a lack of care for residents. I can only speak on The Union, but it feels like the property has been left to deteriorate. Meanwhile, The Mill looks more maintained from the outside. At The Union, it’s constant issues—and there are police out here all the time. Overall, this place is poorly managed and not what was advertised at all.

If I could give zero stars, I would. I lived at this complex from 2022-2023 and it was the worst apartment of my college experience. We had various issues but management didn’t seem to exist at this building, only on some days at their sister complex “The Mill” down the road. The mold in our unit was so terrible that I later had to get sinus surgery after moving out. They do not check for student verification although it is advised as student living. The parking is very minimal because “security” does not check parking passes so visitors park wherever they please. The mail situation was horrible causing multiple packages of mine to be stolen. The pool was filled with the most disgusting water I have ever seen and was not cleaned once during my year there. They did not give me my security deposit back due to claiming they “never received it” although that was a requirement to move in. If you have any thoughts of moving into this complex, simply don’t unless you want the worst year of your life.

This place has been an alright first apartment to have on my own with a roommate, but let me tell you the annoyance I’m having now that I’ve moved out and small things that bugged me when I lived here. First off, maintence is somewhat responsive but left us washerless for 2-3 weeks waiting for a part only for them to give us a new washer. When that new washer was installed, they manage to flood our whole apartment, not only was there water damage to our items, but it affected people below us as we lived on the fourth floor. We had to have a dehumidifier in our apartment for a couple of days which was loud and had to be run every hour every day to get rid of any lingering water in the apartment. Another thing, there was dried puke as soon as we moved in which is a biohazard in itself. And couple months later, there was NEW PUKE. We told the office and they did NOTHING until many months later. I didn’t notice when I moved out but I was charged august rent despite moving out in July. They told me I’d get the refund for it and she’d(the property manager) call me when she sends it. Well, I have yet to get that refund 3 weeks later and I’m starting to think I’m not getting it at all. I’ve emailed and they have yet to get back to me. I just want my money back :/ Also they charged me for damages on a wall which I figured out was the wall that didn’t have a stopper when I moved in. I feel like that should be on them because the stopper was put in our move in checklist. We told them there was no stopper on the door. And now we’re being charged because of it. At least they didn’t charge me for the blinds that were already damaged when I moved into my room, what a bare minimum. I wish there was more involvement and enthusiasm with an apartment but it’s too much. Nonexistent amenities, that you’re supposedly paying for in your rent. We were told we’d have cable and we were paying for internet and cable, but there was no cable. And when we told them they told us it was our responsibility to call the company. No thanks. I hate to make such a big review but I’m so upset. Be more responsive next time. Photos below were the flood, as you can see the baseboards were damaged

Absolutely ridiculous they are claiming themselves as “student housing.” If you are a parent or a student that cares about wellbeing and safety this is not the place. Management is awful or actually just might not exist. The office is always closed, it’s impossible to reach anyone, and maintenance issues go months without resolve. There is no security and the complex is extremely unsafe. There has been domestic disputes and squatters, the police or Sheriff are here monthly. I also see the exterminators coming weekly 🤮 Bonus points for their towing company that will tow residents! If you are a student or new to the Charlotte area The Union is the worst place you could chose to live!

We have had issues with theft, squatting, break ins. Leasing office staff is absolutely useless. We have multiple maintenance tickets that have been open for months that don’t get resolved.