East Village, charlotte-nc

I paid extra for early move-in because my family came from out of state to help me settle before a scheduled trip. When I walked into my unit on Friday, it was completely filthy and uninhabitable! The townhome had visible mold growing on vents and walls. When I asked for it to be cleaned, the leasing manager literally told me their ladders "don't reach that high." As well as my personal bed room having a broken bed frame, damaged furniture, broken window screens, stained carpet, a dirty stove/fridge, and left-behind dirty dishes in the sink and dishwasher. Management claimed this was their "standard of clean." When I complained, 4 other people walked in with the exact same issues of mold and dirty units. Management then hid behind an "as-is" clause, claiming you are forced to accept a dirty unit and that unlivable conditions are not grounds to break your lease. When I asked for a refund on the early move-in fee since they failed to provide a livable unit and the new unit wouldn’t be ready for another week, the leasing manager flat-out refused, stating he didn't have the authority to issue refunds. I was then explicitly promised by him in writing that moving into the new unit would NOT have any extra fees associated. However, they went back on their word, slapped me with an additional $30 fee, and refused to give me my keys until I paid it. I was also explicitly promised that I could speak with the General Manager, Trisha, to resolve this. I waited over 3 hours well past closing time and she never showed up. Because the unit was completely unlivable, my family and I were forced to pay out-of-pocket for emergency hotel stays. Since then, management and corporate have completely ghosted me and refuse to respond to emails or address the situation. Arlington Cottages & Townhomes takes your money, hands you dirty and unsafe units, goes back on their financial promises, and completely disappears when held accountable. Save yourself the stress, health risks, and wasted money look elsewhere. I suggest Redpoint.

I had the pleasure of working with Rachel, Natasha, and Mara during a project at the Villas at Happy Valley and I can’t thank them enough for their support. From the moment we arrived, they were welcoming, patient, and so helpful. Rachel worked closely with us and guided us every step of the way. Property management is not an easy job, especially when there are many projects happening at once. But her kindness and calm approach made such a difference. She took the time to answer our questions and help us work through the challenges, and I truly appreciated that. I am so grateful to have met and worked with this team. Thank you, Rachel, Natasha, and Mara, for your professionalism, kindness, and all the support you gave us! Jen & the cleaning crew 🧹

My wife and i Lived at the Kendall Park Apartments for a few years. it was owned by Preferred Living for a majority of the time we were there. After Coastal Ridge took over we and many of the other tenants noticed a lack of upkeep. less cleaning up around the property and inside the building. (the newer building has hotel style apts) of course no adjustment to rent but getting less overall. front end staff was ok, nothing over the top. usually gave the "we will look into it" generic response or the "sorry there's nothing we can do about that." The Maintenance staff was actually really cool, very prompt and helpful whenever they needed to get involved in something. We finally found a reasonable home in the crazy housing market but our lease wasn't up for a few more months. you can close on a house in 30-40 days but you need to give 60 days notice of leaving the apartment makes sense eh? and of course they're not willing to work with you at all. 2 months rent was charged to us. following the move out inspection we were told all is well the place was immaculate, then 2 weeks later we got another bill saying the carpet needed to be replaced. of course when we questioned it they blamed it on "pet stains" somehow we were charged for 3 years remaining on 5 years of life but the apartment was there for a year when we moved in and we lived there for 2 years. (we lived in another building when the new one was built) so you do the math. overall i would be wary if you see coastal ridge on the lease agreement anywhere, they don't get very good reviews and they're always begging for good google reviews when they do something simple and you thank them for it.

UPDATE: IT’S BEEN A MONTH AND THIS COMPANY HAS NOT REACHED OUT TO ME AS STATED IN THEIR REPLY! They are sending this charge for carpet replacement to COLLECTIONS because I refuse to pay! The employee responsible for this bogus charge is the same person responsible for the management of the complex that I submitted a poor review on. Read her lame excuses for where the missing Move-In Inspection Report are on the BBB.org website. Original Post: This company which oversees Station 324 Apartments not only kept my security deposit but claims to not have my Move-In Inspection Report resulting in them charging me for carpet replacement. The disgusting carpet, which had not been replaced since the building was constructed, was reported on this form at move-in and pictures were submitted through the resident portal but mysteriously this and other forms are now missing. I emailed the property manager, Kassidy Brown about 5x’s asking for an explanation as to where the missing forms are but she has not addressed any of my concerns. I asked for her manager’s poc info but she would not give me that information. I tried emailing Coastal Ridge directly and that too, went unanswered. See pics attached.

Coastal Ridge inaccurately reported 60 days of late rent payment on my lease when they previously managed the building where I now live. This has affected my credit and ability to apply for a new apartment, even though I have bank statements that prove I always paid the rent on time. I've tried numerous times to reach out to Coastal Ridge, but their phone number doesn't work if you don't know "your party's extension"--the robot voice just says GOODBYE--and the form on their website only works if you're reaching out about a property they *currently* manage. I've filled out this form anyway, selecting a property at random and then explaining my issue, and they will not get back to me. As many other reviews state, they clearly operate a fraudulent business that does not give one rip about the people they work with. They're out here scamming rental credit reports with fake information, and you can't even get a response when you try to contact them about it! I WILL BE TAKING LEGAL ACTION IF COASTAL RIDGE DOES NOT REACH OUT TO ME BY APRIL 25.