Aspen Heights University City, charlotte-nc

My daughter is living here for her second year. She has had a positive experience up until this October. I called the office on October 5th regarding removing $20 a month for reserved parking. I was told to have my daughter bring her parking tag in to the office and exchange it for a regular parking tag and they would remove reserved parking. I contacted my daughter and explained this so she agreed to go in morning ( October 6th) to exchange her tag. She did not realize she had reserved parking- I told her we did have this and have been paying $20 per month since the beginning of the lease. She went to go to class that morning and her car was gone - towed. Turns out they had given her a regular parking tag ( instead of the reserved parking we have been paying for). It was $300 to get her car , she had to find a ride to Gastonia to get her car - missed her classes etc. I attempted to contact management and explain that she had been given the wrong parking tag from the beginning/ I was unable to resolve this issue with local management. It would be fair if Aspen credited her rent by $300 / since she was given the wrong tag since beginning of her lease and we have been paying $20 a month

I’m in my third year of living here so this will be long. I pretty much loved my first two years living here in a 4 bedroom. It was only a couple years old and modern and nicer than most of the other student living places I know of. Apartment itself was clean and saw one spider, ants one time, and some gnats in those whole two years. Maintenance was always easy and quick and package system is almost always good. Love the leasing office with the gym, study tables, and hot drink machine. Leasing office staff is friendly and helpful. Valet trash could use some work since they say they come every day but don’t but nice getting trash taken. WiFi was pretty good and furniture is all fine. Big sliding door pantry as well. Then I decided I wanted to move to a two bedroom for my third year. Having to move out for three weeks and move back into the new apartment was a pain but I get it. The transfer fee was higher than an application fee so I just filled out a new application. Then I get to the apartment for the first time. I don’t know if it was vacant for the last year or something and that means the cleaners hadn’t cleaned since the old tenants moved out but it was not freshly cleaned at all. Dead bugs, a live brown recluse spider in the closet, clearly hadn’t been sprayed for bugs either, dead bugs in pretty much every cabinet, my two dressers with dead bugs and stains in the drawers with one drawer hardly working, dirt and bugs under the couches, remote missing the back panel, stain on my carpet, dirty vents, not fully caulked baseboards, the locks to both me and my roommate’s doors dead, dirty window sills, somehow ended up in a handicap room so my shower is completely different (used to be a tub, now is a walk in with a tension curtain rod that barely works and I had to get a new longer curtain to prevent a pool party on my bathroom floor) and the whole apartment with lower countertops, shallower sinks, and smaller appliances (could be two bed vs four bed but I’m not sure), no pantry anymore just a fair sized cabinet, and because of all this, both my roommate and I have had to put in multiple maintenance requests and emails to the leasing office with some things being addressed but taking forever, some things unable to be addressed, and some things still not addressed after living here a month and a half. The door locks are still dead, my dressers are still here and not cleaned or replaced so I’m having them removed, and bugs, which we were both seeing regularly for weeks including spiders, earwigs, and small black bugs, are still here just lessening because our spraying the hell out of every corner ourselves. The living room is also smaller than the old apartment and the floor plan is not the same as the picture on the website. Maybe just how two bedrooms are, maybe because it’s handicapped, but I’ve seen one of my friend’s two bedroom’s and it was much bigger. The leasing staff is still very nice even if it takes a long time to get an email response but the maintenance staff that came to clean my vent was kind of rude and came when my roommate was not up for visitors (ie they come with no notice while you, the person who actually filed the request, are not home). He also turned off our ac without asking my roommate saying that it’s eating at our electricity bill and rudely told her that the maintenance request I filed about getting my dressers dealt with was not their issue and get someone from the leasing office to do it (which is not their job). Overall I wanted to love the new apartment since I’ve had an overall great experience living here but this year has really been a downer.

I cannot reiterate enough. Do not live at this place. Living at this complex has been nothing but a nightmare. I do not know who is on their hiring team, but whoever is responsible for appointing management is insanely terrible at their job. Despite getting a whole new set of managers recently, they are no better AT ALL than the other ones. In fact probably worse. The lack of customer service, honesty, and just simply respect is insane. They continue to hire random people off the street with no experience in management whatsoever. - I had a roommate this year slash my tires as well as threaten me in my own home. The leasing office did absolutely NOTHING. They refused to give the footage to the police regardless of them being requested to do so by them. What complex wouldn’t want to assist their resident when their property was damaged?? It is advertised as student living however this individual is 26 with no association to a school whatsoever. They have grown adults living here, one as old as 67. DO NOT SEND YOUR COLLEGE STUDENTS TO LIVE HERE. IT IS NOT SAFE. There was a shooting incident that occurred as well, and cars always getting broken into. - I was supposed to be transferred to a new unit. They had me displaced from my current unit for a week and kept pushing off my move in, stating they had to clean it. Move in comes. Not a thing has been cleaned. Someone’s contacts were on the floor, hair all over the bathroom. Someone’s stained shower hooks still stuck to the tub, and they stated they “can’t get them off”. Black mold spots on the toilet. Not only is this a biohazard it’s pathetic. I left the unit I moved out of SPOTLESS and they had no decency to clean my unit that I was moving into. The manager refuses to do anything and states it’s simply “not up to my standards” but the room has not been cleaned AT ALL. Literally pubes on the tub??? Steer as far away from this complex as you can. Their employees are useless and you will be nothing but disappointed time and time again.

Laura answered my questions about the amenities. So refreshing to speak to someone who seems to enjoy helping others. I have had not so good experiences at other communities in the area so I am excited to move to Aspen.

I used to love living here but now I cannot wait until I move out. I live in an apartment and very often I cannot find parking inside the gate, leading to me parking on the street. Parking on the street is a huge mess because it gets so crowded on each side, basically making it a way one road. I constantly feel like I’m gonna get in an accident. The lack of visitor parking just makes it so irritating to drive on that road. On top of the fact that you could live there and have no parking inside of the gate. Good luck trying to get an email response from anyone at the leasing office. I have sent multiple emails and never once have gotten a response. As well as when you call often times, no one answers. Valet trash is also a poor system. You will have to pay for it but often times they don’t pick up your trash and then you will have multiple bags of trash and then when they do finally come, they won’t take all of your trash. This often leads to me having to walk to the dumpster to take care of my trash, even though I pay monthly for valet trash. My roommate has asked the leasing office about it but they said nothing can be done and are not concerned. And don’t forget to pull in the bins at the right time, or they’re going to charge you hundreds of dollars. This complex went from one of the nicest student living complexes on the market to overpriced and poorly managed. I don’t recommend this apartment for how much you will be paying. If you want to re-sign, they’re gonna charge you more than people that are moving in for their first year, which makes no sense. Meaning, each year you resign you are paying more than the prior year, even thought nothing is changing and you are a repeat client. Apartments and townhomes are not moving ready when they give you the keys. When I moved into my second unit, it reeked of weed and my dishwasher was filled with mold and it took them a week to clean it. I had to go to the leasing office multiple times and they told me it was going to be a long wait because it wasn’t “high priority”, despite it being a biohazard and health concern. There is also black mold near my living room air vet. The floor of my shower has dark stains all over it and my drains did not work upon moving in. Lastly, be sure to read your lease carefully because I did not know that I agreed to allow management into my apartment and give future residence tours without my consent while I was not home. During this tour they even met my cat. All well I was not home and had no idea.