Courtyard Lofts, chapel-hill-nc

My daughter lives at courtyard lofts this year (23-24) and has renewed her lease for next year. The reviews here were very troubling but we took a leap of faith and hoped for the best. We have been extremely happy with our decision to move our daughter from the dorms to courtyard. She has a 2 bed/1 bath and has been extremely happy with her place. We have not personally had any problems with bugs or management. There are different buildings so maybe she lucked out and didn’t get the building with the bug issue but she also keeps everything clean, no food left around, trash emptied, etc - all the standard things one would do to stop bug infestations. The management has been responsive, kind and helpful in my experience. We have only had one maintenance issue which related to the dishwasher. My daughter submitted a maintenance request ticket and someone was out to fix it the next day. I contacted the management during the initial process of setting up payment/drafting and they were very helpful and considerate of the confusion I had with the online portal. It is one lease with two families paying so I just needed clarity on my portion. Next year, the girls will each have individual leases which will make paying easier. I just want to offer a different perspective. This has been a perfect home for my daughter’s college years. We are very pleased with our decision to rent here.

I've lived here for about a year and the new management has been great! I have no problems with bugs and of course there are little issues here and there but they always respond and try to fix them in due time. I renewed my lease and safe to say I'm pretty happy with choosing this apartment complex!

I lived here 2022-2023 and it was truly horrible. You always expect older reviews to be untrue, but every single complaint is still a problem. So so so many cockroaches, damaged amenities, bad management and the list goes on. Besides all of that, the big issue was the main door to the apartment complex. The door was unlocked every day from about 8am to 7pm, meaning anyone can walk into the main door and go right up to the apartments. I personally had several creepy men follow me up to my apartment, usually in the evening when the doors were unlocked, and ask for money, to come inside, etc. We often had to get our male neighbors to make sure we were okay leaving our apartment. I also know other apartments had break-ins and other bad interactions. The only thing we were told was that the door would "probably be locked next year". Also, if you pay an extra $150 every month to park your car in the lot provided, it will most likely be broken into. These issues do not even delve into how overpriced the apartment is. Maybe it would be more reasonable if there were actual security measures, exterminations, and reliable management. But definitely not now. We practically did not have a landlord for half of our lease. A majority of complaints, maintenance issues, etc were not addressed. I know there is "new" management now, but they did not listen to any of our complaints when they took over. I expressed multiple time my fear and the safety concerns but they were ignored. Good luck if you ever live here

I've lived here for a few months now and have loved the complex. The reviews here were very worrying when I first signed but I just hoped for the best. I lived in a 3 bed/2 bath and really enjoyed the space. Pest control comes a few times a month and maintenance is responsive to any concerns. When I've needed to talk with management, they respond quickly via email and always get back to any voicemails. Overall, I'm glad I overlooked some of the past negative feedback from prior years of management.

If I could give them zero stars I would. The complex itself is nice, but the managers are sassy wannabe real estate brokers. The same group manages warehouse, so anything that happens at Courtyard takes a backseat to warehouse. They ask that anytime you need to see them in person you go to Warehouse--which is not far, but isn't fair either. I might add that I have been in the vacation rental management business, and have never asked a customer to go to another house that is owned by another person to pick up their keys for the week. Furthermore, they are unwilling to do what they say they do. I had my washer go out at one point, they said they would be there the next day, and didn't show for 5 days. When I called in and asked where they were they told me to go to a laundromat. Additionally, furniture we paid for from then was broken upon delivery; they wouldn't replace it. They come in every other week saying they are doing "pest control." I was at the apartment once though while they were performing "pest control" and they entered for less than 5 seconds. I don't buy it. They are lazy when you need things, but when they want to be nosy they lie about what they are doing, so they can get away with entering the apartment. They nickel and dime you for stuff too. My rent includes a "green fee" now of $14 a month to cover lightbulbs. Who uses that many lightbulbs in a month?! NOBODY! They also tried to break lease last year and charge an extra fee for my roommates pet-- which he had to convince them not to even though a lease was already signed with the original agreed upon price. Utilities are extra, parking is extra, insurance is extra, hell at this point rent might even be extra. My advice: pay the extra rent and move to a different complex. Courtyard has lousy management and gets away with it because Chapel Hill is expensive to live in. Sincerely, Your Pissed off Courtyard Resident (and a former rental management employee)