Green Street Realty, champaign-il

The HVAC system causes noticeable vibration throughout my apartment particularly the bed making it difficult to sleep or even relax in the unit you pay for each month. Initially, I was told the issue was related to the mechanical closet. After further investigation, it became clear the vibration stems from rooftop units located directly above my apartment. Management stated that technicians inspected the system and confirmed it is “operating as intended” and that no mechanical repair can eliminate the vibration. Although the disruption was acknowledged, no mitigation options were offered beyond reassessment if the system changes. For anyone sensitive to noise or vibration especially students who rely on quiet for sleep and studying this is something to seriously consider before signing a lease. You would think they would offer to move you, but their only focus is clearly money and exploiting students. Advertised “free WiFi” was later discontinued without prior tenant notification. Update 11:44 AM: After I posted my review, I received an email from GSR stating: “That said, if you were experiencing these concerns prior to renewing your lease, I’m unsure why they were not mentioned at that time. We would have gladly looked into them then. If you are truly that unhappy in the unit, I am willing to discuss allowing you out of your lease. My goal is not to have someone stay somewhere they are dissatisfied.” To question why I renewed my lease is wild. I renewed in good faith because I genuinely believed the issue was being addressed. As a college student, you have to pick and choose your battles. Moving after you already moved or moving every single school year is exhausting, expensive, and time-consuming. Apartments here fill up fast. The good ones, like JSM or MHM, are extremely hard to secure because of the volume of students. Renewing wasn’t about being “happy” it was about stability and trusting that management was actually handling the problem. Framing it as “why didn’t you say something before renewing” feels like another way to shift accountability instead of addressing the ongoing HVAC vibration that literally affects my ability to sleep which interferes with my education. They also stated in the email: “Also, to clarify, we have not offered WiFi in that building for several years.” That statement is not accurate. Multiple residents were informed by COMCAST that management canceled the WiFi around August 29, 2025. Residents have publicly discussed it online. Many of them began purchasing their own WiFi starting September 17, 2025. So to email me stating WiFi hasn’t been offered “for several years” is simply not true. At this point, it feels like the property attempts to make residents seem like the issue when all we want is to enjoy the apartment we pay rent for. I am providing an update. I have attached a video where you can hear the HVAC noise and vibration that best represents what I experience. If you’re considering a third-floor unit, check whether you’re directly above rooftop HVAC systems and whether they’re properly installed. GSR claims this level of vibration is “normal,” but based on research and conversations with HVAC technicians, it is not it points to installation or maintenance issues

I rented a "remodeled" 1-bedroom in one of Green Street's buildings, but the unit I actually moved into looked old and worn, nothing like what was marketed or shown. During the tour, I could not enter my unit because it was occupied. I was shown a different unit in the same building and told the two were the same. That unit (and Green Street's own remodeled virtual tour) has two new split AC units and a dishwasher. My unit, priced at the same rent, has no dishwasher and only one old AC unit in the living room, with none in the bedroom. When the AC runs, the living room is filled with loud noise. Maintenance inspected it and said this is its normal operating sound. The unit didn't even have a single chair. At move-in, the unit was not move-in ready: items left behind, trash, and a very dirty mattress. There were also a lot of insects. When I sent photos to management, they said the insects in the photos were dead, which proved their pest control was working. In reality, those insects died on glue traps I set up myself. I asked to terminate the lease because the unit was completely different from what I was shown and expected. Even the appliances were significantly different, and I was never told about it. I even offered to pay two extra months of rent to end the lease, but they rejected every solution I proposed. Instead, they threatened to report me to my university's Dean of Students. Because of this experience, I would not recommend renting from Green Street Realty, especially for students and first-time renters. In my experience, the company showed no sense of responsibility toward its tenants.

My experience with Green Street Realty was excellent, and a huge part of that was thanks to Sarah. From the very beginning, she was friendly, professional, and incredibly helpful. She gave me a thorough apartment tour, answered all of my questions with patience, and was always quick to respond whenever I needed assistance. Even when I had some last-minute changes to my lease, Sarah worked with me every step of the way and made the process as smooth. She went above and beyond to find me a great deal and genuinely cared about making sure I had the best experience possible. Thank you, Sarah, for your outstanding support and exceptional customer service. Green Street Realty is fortunate to have someone so dedicated on their team, and I would highly recommend working with them.

EDIT: No duh i don’t show up as a resident. I’m using another account because you’re searching up reviewers in your database.. that’s weird. I live at a green street realty and they don’t provide good service at all. My stove top doesn’t work and they have been making me cook everything in the microwave until it gets fixed. It has been 2 months and I’m sick of making things in the microwave. I tried to make eggs and they exploded all over the microwave and I just started crying because I just want to cook it in a pot. Then my tears hit the stove top and I was reminded that nothing works and GSR won’t help. I would highly recommend against living here; my friends at Smile Living are having a much better time. They even have a nice co-working space and gym available to residents near Panda Express. I heard that they also give better rent prices than GSR. The flamingo is also cooler in my opinion. I don’t even know if green street realty has a mascot, green lantern? Best regards, Kyle Mcgladdery, your dutiful reviewer and unhappy resident.

Lovely place to live with good amenities. The leasing manager, Sarah, is such a lovely person. She extremely helpful with any issues or concerns. She responds quickly and at all hours of the night. She is very understanding, truly cares for her tenants, and wants them to have the best living experience possibly!