900 on Park Apartments, carbondale-il

900 on Park is a peaceful and calm place to live. The staff is welcoming and always brings great energy. They also host fun events for residents and cover the costs, which makes it even better. The new management is truly making an effort to improve things and actively listens to residents.

Very kind and caring staff. Discretely took care of an issue I had with another tenant when their unleashed dog attacked myself and my dog on multiple occasions. They all know me by name when I come in and take care of any issues I have. Maintenance is available after hours and helped us when we had an emergency. New management has been 10x better than old management. Thank you guys!

If you lived there before this new management company took over, good luck calling to get information. The assistants that answer the phones know nothing about the property and constantly have to put you on hold to ask their supervisor for information. “Amy” is too busy to answer a call or call anyone back. At least if you call University Village apartments their staff is friendly and knowledgeable on anything at the property.

The Pointe will always be my second home in Carbondale, and I can genuinely say it felt like a home away from home. Having spent an extended period in Italy, I was initially apprehensive about adapting to a new environment, but The Pointe's management, especially Carson and Amanda, made the transition seamless. Their exceptional support and understanding were invaluable, making me feel welcomed and supported. I must applaud the management for providing student residents with opportunities to work during the summer, allowing us to contribute towards our rental payments – a thoughtful initiative that fosters a sense of community. I wholeheartedly recommend The Pointe to anyone, irrespective of their background, who is looking to stay in Carbondale. The friendly faces of BG, Mitch, Sean, Michael, and Hetty deserve a special shoutout. My gratitude is forever committed to the wonderful memories created at The Pointe.

It has been one month since my son moved in (3 weeks since my first review). His washer is now leaking majorly and the building manager has promised a repair or a new washer. Neither has happened! No repairs mentioned in earlier post have been addressed. Plus, the pool is still black.