The Lofts at 305, bryan-tx

This review is solely in regards to property management because I did enjoy living here and never had any issues but I moved out and have yet to receive my deposit back. After multiple attempts to reach property management, I have yet to hear back from them. When I called to ask about getting my deposit back they said it wasn’t on my lease and they had no record of it. I immediately emailed them a copy of my signed lease agreement that stated a $500 deposit was paid. No response to the email or a call back from them. I’ve called multiple times to get an update or to speak to a property manager and it’s always “they’re out on the property” or “not in the office”. Completely unprofessional and disappointing to have to go through all of this just to get a response from them.

We’ve been at The Lofts for a while now, and I want to give an honest update. When we first moved in, we ran into some issues with maintenance — requests took longer than they should have. Since the new management company took over, that’s completely turned around. Maintenance requests get handled promptly, and the professionalism of the staff has improved tremendously. Credit where it’s due — the change has made a real difference in living here. 4 stars and climbing.

If I could give zero stars I would. Filthy at move in. Had to clean loft ourselves and still no working AC unit and no response from emails sent to management. Yes, we have emailed and emailed and called and called and all we get is let me contact the distributor of the AC unit. My daughter moved in 7/25/25 and today is 8/7/25 and still no AC in her unit.

I went in to get some information for this property and received the most detailed information and amazing customer service from Jessica, unfortunately there was no units to view but the photos she showed me were very helpful.

It's disheartening to see how The Lofts at 305/Regency Gardens in Bryan has declined based on previous positive reviews. My recent experience highlights a stark contrast to the complex’s once-promising reputation. I am writing this review to warn other potential renters about my experience with The Lofts at 305 in Bryan. We applied for a one-bedroom apartment, and despite our combined income exceeding five times the rent and a spotless rental history, our application was solely denied due to my medical bills in collections. Disappointed by this decision, we offered to pay three months' rent upfront, a common practice for tenants with less-than-perfect credit. This solution, demonstrating our financial stability and commitment, was completely disregarded. The most concerning aspect of this experience was The Lofts' utter lack of professionalism. After initially agreeing to discuss our offer with their manager, they went completely silent. Multiple attempts to reach them were met with no response. Finally, after a significant delay that hindered our ability to secure alternative housing, they contacted us only to reiterate their refusal. Due to The Lofts' inconsiderate and unprofessional conduct, I strongly advise potential renters to look elsewhere. Their unwillingness to work with potential tenants and their appalling communication practices are unacceptable. If I could, I would rate this complex ZERO STARS.