Muse Bowling Green, bowling-green-ky

I rarely leave negative reviews, but prospective tenants deserve to know what they're signing up for. This is the fourth student housing apartment I've lived in between my undergraduate and graduate education, and it has been, by far, the worst housing experience I've ever had. My roommates and I rented here for a short-term stay while attending a summer intensive for a graduate program at WKU. From the beginning, our experience was filled with ongoing maintenance, cleanliness, safety, and habitability issues that made this one of the worst living experiences I've ever had. Within a day of moving in, we started to deal with repeated maintenance problems, including our air conditioning failing during extremely hot weather, leaving the apartment around 90 degrees. Despite reporting it early in the day every single day, no one appeared to be planning to address the issue before the weekend until I repeatedly called and pleaded for help. The condition of the apartment was also unacceptable. We discovered bugs coming from the drains and air vents, raising concerns that went beyond the occasional insect you expect in an apartment. Even after maintenance treated the unit, the problem continued. We also found actual marijuana underneath our stove, making it obvious the apartment had not been properly cleaned before move-in. To make matters worse, amenities that we were paying for were never actually usable during our stay. The pool, one of the primary amenities advertised by the property, remained unavailable for the entirety of our lease. It was incredibly frustrating to pay for an amenity that was included in our rent but that we never had the opportunity to use. Most disappointing, however, has been management's response. While I understand that things break and apartments require maintenance, the complete lack of urgency, empathy, and accountability has been incredibly frustrating. At no point did anyone apologize for the repeated issues or acknowledge the disruption they caused. Every solution required constant follow-up from us, often involving daily calls just to receive updates or basic assistance. We documented our concerns thoroughly and requested some relief given the number and severity of the issues we experienced. Rather than feeling heard, we felt dismissed. We were also surprised by utility charges that seemed unusually high, including estimated usage despite periods when no one was living in the apartment. If you're considering living here, don't. Save yourself the physical, mental, and financial trauma, and find somewhere else! I strongly recommend touring carefully, asking detailed questions about maintenance response times, the condition of the units, and whether the advertised amenities are actually available before signing a lease. Based on my experience, I would not recommend living here.

I’m currently apartment hunting for next year, and I had such a great experience touring Muse Bowling Green! Nia was so friendly, welcoming, and helpful throughout the entire process. She took the time to answer all of my questions and made me feel comfortable while looking around. I really appreciated how kind and professional she was. Definitely one of the best experiences I’ve had while apartment hunting!

I’ve had a great experience at Muse Bowling Green Apartments. The community is welcoming, the apartments are comfortable and well maintained, and the staff has been friendly and helpful. The location is convenient, and the amenities make it easy to feel at home. I’d recommend Muse to anyone looking for a great place to live in Bowling Green!

They manage to make everything look fairly nice in advertising, but once you start living there you realize how poorly ran and maintained everything is. To start, I have lived there two years, and the air conditioning has completely stopped working five times. This is unfortunately an issue that takes them at least a week to sort out, so, especially in the summer when inside the apartments temps can get into the ninties, it renders the place almost unlivable. I have, on multiple occasions, had to go stay with someone else due to this issue. Not once, again over more then a couple times, did I ever get an apology or anything close for this fairly major issue. And, ironically enough, as I’m moving my stuff out, my air conditioning is once again broken, and it’s 88 degrees inside the apartment. Another issue similar to the one above is that it’s very poorly ran. The pool is almost never open and not in good shape. The yard is almost never mowed. The hallways aren’t even touched as far as maintenance. At one point there was a mountain of trashbags near the dumpster, which I learned was due to ownership not paying the city to pick it up ( which I got a pretty snarky email reply about when I asked if the mound of garbage was going to be taken care of.) If they put half the effort into maintaining this place as they do border line harassing you into signing a new lease, then maybe they wouldn’t have to try so hard to get and keep residents. The frame of the operation has the potential to be really nice, and if some care was put into it, I think it could be a really nice place to live. But under current leadership I couldn’t recommend steering clear enough. You could tell me that no one is running this place and that my rent money is being sent into the void somewhere, and it would be a plausible explanation for the state. DO NOT RENT HERE!

The young Man in leasing is a true professional. Respectful. Curtious. Helpful. His name eludes me but heid admirable. He was already closed assisting two individuals and still he made time to do everything I needed help with. Even gave me a satisfactory tour. If everyone in the world were as considerate this world would be a much better place. I'm excited for possible residency. If not he made my week for sure. Who knows maybe the year. Asset. Hands down Best Regards, Kevin Jones