Marpa House, boulder-co

An absolutely miserable renting experience. Avoid Four Star Realty I rented from Four Star Realty for over two years, and I genuinely cannot recommend them to anyone. From the very first weekend I moved in, the apartment had numerous problems. The air conditioning didn't work properly, the toilet wasn't securely attached to the floor, there was a persistent dripping or leaking noise, the window frame was damaged, and several blinds were already broken. I documented these issues with photographs and emailed management a detailed move-in inspection report on June 9, 2024. They acknowledged receiving it, and yet not a single one of these problems was adequately addressed during my entire tenancy. On top of that, I dealt with cockroach infestations and community laundry machines that were unusable for months at a time. Communication from management was consistently poor, and getting maintenance concerns addressed felt like an exercise in futility. Despite all of this, I never missed a rent payment, always paid on time, and made a considerable effort to leave the apartment spotless when I moved out. How did Four Star thank me? By attempting to charge me for replacing the very blinds that were already broken when I moved in. I actually had to dig up photographs and emails from over two years earlier proving that I had reported the damage immediately. Only after presenting that evidence did they finally remove the charge. And then there's their security deposit arrangement, which I found particularly predatory. Rather than a traditional refundable security deposit, I was directed toward a nonrefundable product through TheGuarantors, which, to my recollection, was presented as my only option. Instead of having money held that I could recover after fulfilling my obligations, I paid a fee that I will never see again. I fulfilled every financial obligation throughout my tenancy, yet this arrangement offered me little apparent benefit while protecting the landlord. I deeply regret paying for it. What frustrates me most is the complete lack of accountability. I upheld my end of the rental agreement for over two years while living with numerous unresolved problems. Yet when it came time to move out, management suddenly seemed very interested in holding me financially responsible for maintenance issues they had ignored since the day I moved in. If you're considering renting from Four Star Realty, I strongly encourage you to reconsider. At the very least, document absolutely everything, scrutinize every fee and agreement, and keep copies of every interaction with management. I would never rent from this company again, and I sincerely regret having given them my business. If I could give them 0 stars, I would.

Braden at Four Star was a huge help in finding the best available apartment option for my UC Boulder student. Coming to Boulder from outside of Colorado, we needed a trusted rep to show us properties virtually and answer a lot of questions about room sizes and unit features. Braden and his team did a great job of getting exact specs for us.

Here’s a stronger version that incorporates what you learned during the refund process and the fact that you ultimately recovered approximately $2,800. It remains factual while emphasizing why your confidence in the company deteriorated. ★☆☆☆☆ My experience with this company taught me far more than I ever wanted to know about how important it is to document everything. When I first encountered problems, I assumed they were simple mistakes that could be resolved through normal communication. Instead, I found myself having to question charges, compare records, save emails, review documents, and verify every statement that was made. The deeper I looked, the more I realized that customers cannot simply take a company’s word at face value. You have to verify everything yourself. The refund process was particularly eye-opening. I was forced to advocate for myself every step of the way. Had I accepted the initial explanations without reviewing the records, I would have walked away believing everything was correct. It was not. After challenging the charges and insisting on accountability, I ultimately recovered approximately $2,800. That result did not happen because the company voluntarily acknowledged its errors. It happened because I documented everything, asked difficult questions, and refused to accept inconsistent explanations. What I learned is that customer service should never require customers to become investigators. A reputable business should be transparent from the beginning, provide accurate accounting, and correct mistakes without forcing customers into an exhausting dispute. My advice to anyone considering doing business here is simple. Keep every receipt. Save every email. Take screenshots. Document every phone call with the date, time, and the name of the person you spoke with. Review every charge carefully. If something does not make sense, ask questions and continue asking until you receive documentation that supports the answer. Businesses earn trust through honesty, transparency, and accountability. Unfortunately, my experience reflected the opposite. Although I ultimately recovered approximately $2,800, the amount of time, stress, and effort required to get there should never have been necessary. One star is more than this experience deserved.

Really awful experience here. Management was unresponsive to urgent maintenance requests, and our security deposit was withheld for issues that were already present in the apartment before we moved in. As tenants, our car was also booted despite having a clearly visible parking sticker. There was no effective customer service or immediate resolution, and we had to pay $200 to have the boot removed. Management later acknowledged that we were not at fault and told us that we should have waited for them to resolve the situation and remove the boot. Unfortunately, waiting was not an option because we had to go to work. Despite acknowledging that the booting was their mistake, we were not reimbursed for the $200 cost. Overall, the lack of responsiveness, communication, and accountability made this a very frustrating experience. I would strongly recommend heavily documenting the condition of the apartment at move-in and keeping records of all maintenance and parking-related communications.

Jac has been very kind, patient, and helpful with all our questions, and he goes the extra mile to help us out. As an exchange student arranging accommodation from overseas, I really appreciate how responsive and easy to communicate with he’s been, even across different time zones. Thank you, Jac, for all your effort!